Field Claims Representative

Auto-Owners Insurance

Field Claims Representative handling insurance claims in the field for Auto-Owners Insurance. Investigating and resolving multi-line property and casualty claims with an emphasis on property.

Posted 7/2/2026full-timeAsheville • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle insurance claims in the field under general supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution
Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
Become familiar with insurance coverage by studying insurance policies, endorsements and forms
Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
Ensure that claims payments are issued in a timely and accurate manner
Handle investigations by phone, mail and on-site investigations

Requirements

What you’ll need

Bachelor’s degree or direct equivalent experience handling property and casualty claims
A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
Field claims handling experience is preferred but not required
Knowledge of Xactimate software is preferred but not required
Above average communication skills (written and verbal)
Ability to resolve complex issues
Organize and interpret data
Ability to handle multiple assignments
Ability to effectively deal with a diverse group individuals
Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage

Benefits

Comp & perks

Friendly work environment
Structured training program
Employee mentoring
Competitive base salary
Matched 401(k)
Fully-funded pension plan (once vested)
Bonus programs
Generous paid time off including holidays, vacation days, personal time, and sick leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims InvestigationClaims EvaluationClaims ResolutionPolicy Coverage AnalysisLegal Liability AnalysisMathematical Problem SolvingData Organization And Interpretation

Soft Skills

Complex Issue ResolutionAbility To Handle Multiple AssignmentsInterpersonal Skills

Certifications

Valid Driver License