Branch Claims Representative

Auto-Owners Insurance

Claims trainee investigating and settling entry-level insurance claims for Auto-Owners Insurance. Responsibilities include claim investigation, evaluation, and resolution under supervision.

Posted 7/8/2026full-timeCedar Rapids • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates foundational knowledge of insurance products and claims handling procedures, with strong communication and negotiation skills to effectively serve agents and claimants. Maintains confidentiality and data security while resolving complex issues and developing product knowledge through ongoing education.

Highest-signal resume keywords

Bachelor’s DegreeProperty/Casualty Claims HandlingAdjuster’s LicenseCommunication SkillsData Organization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationClaims SettlementReport WritingMathematical Problem SolvingLoss Adjustment Estimation

Soft Skills

Decision MakingMulti-taskingConflict ResolutionInterpersonal Skills

Tools & Technologies

Computer-based Programs

Certifications & Qualifications

Adjuster’s License

Industry Keywords

Insurance PoliciesEndorsementsClaim Handling ProceduresConfidentialityData Security

About the role

Key responsibilities & impact

Investigate, evaluate, and settle entry-level insurance claims
Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
Learn and comply with Company claim handling procedures
Develop entry-level claim negotiation and settlement skills
Build skills to effectively serve the needs of agents, insureds, and others
Meet and communicate with claimants, legal counsel, and third-parties
Develop specialized skills including estimating and use of designated computer-based programs for loss adjustment
Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Requirements

What you’ll need

Bachelor’s degree or direct equivalent experience with property/casualty claims handling
Ability to organize data, multi-task and make decisions independently
Above average communication skills (written and verbal)
Ability to write reports and compose correspondence
Ability to resolve complex issues
Ability to maintain confidentiality and data security
Ability to effectively deal with a diverse group of individuals
Ability to accurately deal with mathematical problems, including geometry and financial areas
Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
Continually develop product knowledge through participation in approved educational programs

Benefits

Comp & perks

Friendly work environment
Structured training program
Employee mentoring
Competitive base salary
Matched 401(k)
Fully-funded pension plan (once vested)
Bonus programs
Generous paid time off including holidays, vacation days, personal time, and sick leave