Field Investigator – SIU Claims

Auto-Owners Insurance

Field Investigator role at Auto-Owners Insurance involves investigating and evaluating claims. Responsibilities include providing customer service and training associates in the Claims Department.

Posted 7/22/2026full-timeMacon • Alabama • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and investigative skills to evaluate claims, with the ability to interpret legal documents and insurance policies. Possesses excellent communication and interpersonal skills to effectively resolve conflicts and provide customer service.

Highest-signal resume keywords

Claims InvestigationCustomer ServiceReport WritingConflict ResolutionFinancial Document Interpretation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EvaluationLegal Document InterpretationMathematicsFinancial AnalysisReport Writing

Soft Skills

Interpersonal SkillsProblem ResolutionOrganizational SkillsCommunication Skills

Certifications & Qualifications

Valid Driver License

Industry Keywords

Field Claim RepresentativeAuto ClaimsInsurance PoliciesProcedures Manuals

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Investigate, evaluate and determine appropriate disposition of all types of claims arising out of the Company’s business
Provide customer service to agents, insured’s and others in the course of handling claims to their conclusion
Meet with people involved with claims. Occasionally this may be outside our office environment
Increased role as a trainer/resource for branch associates in the Claims Department
Analyze and investigate to identify issues which may warrant additional investigation

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
Prior law enforcement is preferred but not required
Ability to handle conflict comfortable
Field Claim Rep with Auto and Field experience preferred
Ability to read, interpret and react to documents such as insurance policies, procedures manuals, and legal documents
Able to assemble information, develop opinions and clearly express decisions using sound reasoning and judgment
Ability to write reports and compose correspondence
Ability to communicate, both verbally and in writing, and possess good problem resolution skills and good interpersonal skills
Able to accurately deal with mathematics and financial areas and develop an understanding of personal and business finance documents
Can tactfully and effectively deal with all types of people
Able to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
Ability to organize assigned work
Ability to maintain a professional image

Benefits

Comp & perks

friendly work environment
structured training program
employee mentoring
excellent compensation/benefits package
competitive base salary
matched 401(k)
fully-funded pension plan (once vested)
bonus programs
generous paid time off including holidays, vacation days, personal time, and sick leave