Astrica

ServiceNow

• Lead the end-to-end architecture and delivery of ServiceNow solutions, with a focus on HRSD, Employee Center/Portal, and enterprise integrations.
• Drive technical design decisions, ensuring scalable, secure, and high-performing architectures aligned with platform best practices.
• Facilitate discovery and design workshops, translating business requirements into actionable technical plans and architecture documents.
• Guide and mentor development teams, providing direction on configuration, custom development, portal design, and integration patterns.
• Oversee technical quality through code reviews, solution validation, deployment planning, and Go-Live readiness.
• Serve as a trusted advisor to clients, identify risks, recommend optimizations, and shape long-term platform roadmaps.

ServiceNow Technical Architect – HRSD

• Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
• Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
• Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
• Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
• Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts.
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

ServiceNow Technical Architect – Now Assist

• Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
• Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
• Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
• Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
• Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts.
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

ServiceNow Technical Consultant – SPM

Solutions Engineer

• Own Product Delivery: partner with clients to understand business needs, define user stories and acceptance criteria, prioritize backlogs, and ensure delivery teams build the right HRSD solutions on ServiceNow; serve as the HR business process SME
• Lead HRSD Workshops & Discovery: facilitate functional discovery sessions and employee journey workshops; design preboarding, onboarding, and HR case management workflows for Employee Center Pro, Agent Workspace for HR, and Workday integrations
• Advocate for HR Best Practices: define industry and client-specific HR processes, identify optimization opportunities, and guide HR service delivery improvements and automation initiatives
• Enable and Support HR Teams: deliver training sessions, workshops, and documentation for HR end-users and IT staff to ensure adoption of HRSD capabilities and integrated Workday workflows
• Drive Quality Solutions: participate in functional testing, oversee user acceptance testing (UAT), and support deployment and go-live activities
• Pre-Sales Solutioning & Advisory: partner with leadership to shape solution approaches, estimate work, present value to prospective clients, and draft contracts and SOWs
• Serve as Trusted Advisor and Voice of the Client: act as a partner to client executives, handle escalations, and resolve issues professionally
• Contract Creation: draft clear, accurate, and compelling contracts balancing client goals with delivery feasibility
• Travel occasionally (up to 10%) for on-site client engagements

Senior Advisory Solutions Consultant, HRSD

Account Executive

• Sell! Your competitive nature motivates you to break new logos. You never shy away from a quota. We’re looking for the rainmakers out there!
• Show up and care more! Whether you're leveraging existing relationships or building new ones, you’re constantly looking for opportunities to get in front of your network.
• Build your pipeline! Your sales engine is tuned like a V-8. Creating and managing your deal pipeline will require cold calling, reaching into your network, working a partner channel and so much more.
• Influence! You speak ServiceNow and you let every prospect and client know how they can use it to drive value.
• Enjoy the grind! You consistently follow an evolving sales playbook and you use it to drive new opportunities.
• Captain the deal! You thrive in leading in a team environment and take advantage of cross-functional support. Are you a true quarterback?
• Evolve! You stay on top of the new trends and the evolving capabilities of ServiceNow before anyone else, and you use that knowledge to pursue new opportunities.
• Propel Deals! From the moment you qualify the deal, through every NDA, MSA, and SOW you’re right alongside the client. You aren’t happy until you get that signature.
• Help build the company you’ve always wanted to join! This is a ground-floor opportunity to support the creation of our sales culture, strategy, processes, playbook and way of work life

Senior Sales Executive

• Product Ownership: work with clients to understand business needs, define user stories, acceptance criteria, prioritize backlogs, and ensure delivery teams are building the right solutions on ServiceNow
• Pre-Sales Solutioning: partner with Astrica leadership in sales cycles, helping shape solution approaches, estimate work, and present value to prospective clients
• Trusted Advisor: act as a partner to client executives, handle product conversations, strategic discussions, and business value storytelling
• Voice of the client: serve as trusted point of contact for client escalations, resolving issues quickly and professionally
• Contract Creation: draft clear, accurate, and compelling contracts that balance client goals with delivery feasibility
• Support delivery teams during implementation to ensure engagements deliver expected value
• Occasionally travel up to 20% to meet clients or prospects in person