Astrica

Account Executive

• Sell! Your competitive nature motivates you to break new logos. You never shy away from a quota. We’re looking for the rainmakers out there!
• Show up and care more! Whether you're leveraging existing relationships or building new ones, you’re constantly looking for opportunities to get in front of your network.
• Build your pipeline! Your sales engine is tuned like a V-8. Creating and managing your deal pipeline will require cold calling, reaching into your network, working a partner channel and so much more.
• Influence! You speak ServiceNow and you let every prospect and client know how they can use it to drive value.
• Enjoy the grind! You consistently follow an evolving sales playbook and you use it to drive new opportunities.
• Captain the deal! You thrive in leading in a team environment and take advantage of cross-functional support. Are you a true quarterback?
• Evolve! You stay on top of the new trends and the evolving capabilities of ServiceNow before anyone else, and you use that knowledge to pursue new opportunities.
• Propel Deals! From the moment you qualify the deal, through every NDA, MSA, and SOW you’re right alongside the client. You aren’t happy until you get that signature.
• Help build the company you’ve always wanted to join! This is a ground-floor opportunity to support the creation of our sales culture, strategy, processes, playbook and way of work life.

Senior Sales Executive

ServiceNow

• Lead the end-to-end architecture and delivery of ServiceNow solutions, with a focus on Customer Service Management (CSM), Customer Service Portal/Mobile, and enterprise integrations including CRM, telephony, and ticketing systems.
• Design omnichannel customer service solutions including web portals, mobile apps, email-to-case, chat, and telephony integrations.
• Architect case management workflows, SLA structures, queuing strategies, and routing logic to optimize customer service operations.
• Perform hands-on development and configuration when needed to accelerate delivery, troubleshoot complex issues, or demonstrate technical solutions.
• Define customer service analytics, dashboards, and reporting frameworks to measure service performance and customer satisfaction.
• Champion CSM industry best practices from successful implementations, including contact center operations, self-service optimization, and agent productivity improvements.
• Oversee ServiceNow instance management including platform governance, update set management, release planning, and environment strategies.
• Guide development teams, providing direction on configuration, custom development, customer portal design, service catalog optimization, and integration patterns.
• Serve as a trusted advisor to clients, identifying risks, recommending optimizations, and shaping long-term platform roadmaps.

Senior Sales Executive

ServiceNow Technical Architect – CSM, Portal, Integration