Technical Consultant

Astrica

ServiceNow Technical Consultant implementing solutions for customers on the ServiceNow platform, leading best practices and collaborating with teams for project goals.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in the ServiceNow platform, with a strong focus on Agile methodologies and client-facing consulting. Capable of leading technical engagements, overseeing project quality, and effectively communicating with stakeholders to ensure successful delivery of customer solutions.

Highest-signal resume keywords

ServiceNow Platform ExperienceAgile Methodology ExpertiseClient-Facing ConsultingTechnical Quality AssuranceWorkshop Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNowAgile MethodologyCode ReviewTechnical ConsultingEstimation TechniquesConfiguration ManagementDefect RemediationUser Story DevelopmentSprint PlanningCode Migration

Soft Skills

AdaptabilityCollaborationCoachingCommunicationProblem-Solving

Tools & Technologies

Astrica Tools

Industry Keywords

Customer SolutionsBusiness Process ConsultingEngagement ManagementDiscovery WorkshopsVirtual Environment

Tech Stack

Tools & technologies

GoServiceNow

About the role

Key responsibilities & impact

Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences
Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality
Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities
Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager
Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts
Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements
Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives

Requirements

What you’ll need

5+ years of ServiceNow platform experience with a comprehensive understanding of the product suite
5+ years of related client-facing professional consulting experience, preferably with ServiceNow
Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment
Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories
Ability to lead client facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts
Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects
A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features
A calm, adaptable, and driven approach to both client engagements and internal efforts/teams
A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people

Benefits

Comp & perks

Competitive pay that reflects your skills and certifications
Performance bonuses and annual reviews that celebrate growth
Unlimited vacation + flexible time off (because balance matters)
Health, dental, vision, and 401(k) coverage
Career development support and learning incentives to keep you sharp