ServiceNow Technical Consultant – IT Asset Management, SAM Pro, HAM Pro

Astrica

ServiceNow Technical Consultant responsible for delivering SAM Pro and HAM Pro solutions. Collaborating with clients and project teams to enhance software and hardware asset management efficiency.

Posted 7/27/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in ServiceNow IT Asset Management solutions, including SAM Pro and HAM Pro, with a strong focus on configuration, development, and customer collaboration. Proficient in utilizing ServiceNow tools such as Flow Designer and Business Rules to deliver scalable solutions aligned with best practices.

Highest-signal resume keywords

ServiceNow Platform DevelopmentIT Asset Management (SAM Pro, HAM Pro)Flow Designer ConfigurationAgile MethodologiesCustomer Requirement Gathering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationBusiness RulesClient ScriptsScript IncludesUI PoliciesNotificationsService CatalogCMDB KnowledgeAsset Lifecycle ManagementTroubleshooting

Soft Skills

Strong CommunicationCollaborationAdaptabilityCustomer Focus

Industry Keywords

IT Asset ManagementSoftware Asset ManagementHardware Asset ManagementAgile EnvironmentsRoot Cause Analysis

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Participate in the technical delivery of ServiceNow IT Asset Management solutions, helping customers implement SAM Pro and HAM Pro capabilities aligned with industry best practices
Configure and develop ServiceNow IT Asset Management applications, including Software Asset Management Professional (SAM Pro), Hardware Asset Management (HAM Pro), Asset Workspace, Software Models, Hardware Models, and Asset Lifecycle workflows
Work closely with Solution Architects, Business Process Consultants, and project teams to design, configure, test, and deploy ServiceNow solutions that meet customer requirements
Develop and configure platform functionality using Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, and Service Catalog

Requirements

What you’ll need

3+ years of hands-on ServiceNow platform development and configuration experience
Experience implementing or supporting ServiceNow IT Asset Management, including SAM Professional and/or HAM Professional
Experience configuring Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, Service Catalog, and ACLs
In-depth knowledge of CMDB, Discovery, Asset Management, and software and hardware asset lifecycle processes
Experience working in Agile environments, participating in sprint planning, backlog refinement, story estimation, and testing activities
Ability to troubleshoot issues, perform root cause analysis, and develop scalable ServiceNow solutions
Experience working directly with customers, gathering technical requirements, and supporting solution delivery
Strong communication skills and the ability to collaborate effectively with both technical and functional teams
A desire to learn new ServiceNow capabilities and continuously expand technical expertise
A collaborative, adaptable, and customer-focused approach

Benefits

Comp & perks

Competitive pay that reflects your skills and certifications
Performance bonuses and annual reviews that celebrate growth
Unlimited vacation + flexible time off (because balance matters)
Health, dental, vision, and 401(k) coverage
Career development support and learning incentives to keep you sharp