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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in architecting and delivering ServiceNow solutions, particularly in HRSD and Employee Center, with a strong focus on enterprise integrations and technical design. Proven ability to lead teams, facilitate workshops, and ensure high-quality technical outcomes aligned with best practices.
Highest-signal resume keywords
ServiceNow ArchitectureHRSD Design and ImplementationEmployee Center Portal OptimizationEnterprise Integrations (REST, SOAP)ServiceNow Certifications (CSA, CAD, CIS-HRSD)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow Solutions ArchitectureHRSD ImplementationEmployee Center Portal DevelopmentEnterprise Integration DesignData ModelingFlow OrchestrationPerformance OptimizationHTMLCSSAngularJS
Soft Skills
LeadershipCommunicationClient AdvisoryMentoringWorkshop Facilitation
Tools & Technologies
ServiceNowIntegration HubUI BuilderWorkspaceCustom Portal Components
Certifications & Qualifications
CSACADCIS-HRSDCIS-ITSMCIS-CSM
Industry Keywords
Agile DeliveryMulti-instance EnvironmentsHCM Systems IntegrationUI/UX ConsiderationsGovernance Models
Tech Stack
Tools & technologiesAngularGoITSMOracleServiceNowSOAP
About the role
Key responsibilities & impact- Lead the end-to-end architecture and delivery of ServiceNow solutions, with a focus on HRSD, Employee Center/Portal, and enterprise integrations.
- Drive technical design decisions, ensuring scalable, secure, and high-performing architectures aligned with platform best practices.
- Facilitate discovery and design workshops, translating business requirements into actionable technical plans and architecture documents.
- Guide and mentor development teams, providing direction on configuration, custom development, portal design, and integration patterns.
- Oversee technical quality through code reviews, solution validation, deployment planning, and Go-Live readiness.
- Serve as a trusted advisor to clients, identify risks, recommend optimizations, and shape long-term platform roadmaps.
Requirements
What you’ll need- 7+ years architecting ServiceNow solutions, including 3+ years of HRSD design and implementation experience.
- 5+ years building and optimizing Employee Center portal experiences, including UI/UX considerations.
- 5+ years designing enterprise integrations leveraging REST, SOAP, Integration Hub, and identity/SSO patterns.
- Strong understanding of platform architecture such as data modeling, ACL/security, flow orchestration, performance optimization, and scoped applications.
- Proven ability to lead client workshops, clarify requirements, and translate them into scalable technical designs.
- Experience guiding Agile delivery activities, including story review, estimation, backlog refinement, and sprint planning.
- Excellent communication and leadership skills, with the ability to advise stakeholders and coach technical teams.
- Hands-on experience with Employee Center Pro, UI Builder, Workspace, or custom portal components.
- Background integrating ServiceNow HRSD with HCM systems (Workday, SAP SuccessFactors, Oracle HCM).
- ServiceNow certifications such as CSA, CAD, CIS-HRSD, CIS-ITSM, CIS-CSM, or Integration Hub.
- Experience developing or governing ServiceNow UX components (HTML, CSS, AngularJS, widgets).
- Exposure to enterprise architecture frameworks or governance models for multi-instance ServiceNow environments.
Benefits
Comp & perks- Competitive pay that reflects your skills and certifications
- Performance bonuses and annual reviews that celebrate growth
- Unlimited vacation + flexible time off (because balance matters)
- Health, dental, vision, and 401(k) coverage
- Career development support and learning incentives to keep you sharp