Business Process Consultant

Astrica

ServiceNow Business Process Consultant designing ITSM workflows and solutions for Astrica. Translating stakeholder requirements into configured, tested, and optimized ServiceNow implementations.

Posted 8/6/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ServiceNow platform configuration and implementation, with a strong ability to translate business needs into technical specifications and user stories. Proven skills in leading workshops, facilitating communication between stakeholders, and identifying process improvement opportunities.

Highest-signal resume keywords

ServiceNow Platform ConfigurationServiceNow ITSM Modules ImplementationAgile Development MethodologiesStakeholder CommunicationRequirements Elicitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationTechnical SpecificationsUser StoriesBusiness Process DesignWorkflow DocumentationProcess ImprovementTesting ServiceNow ApplicationsServiceNow ITSM ModulesIncident ManagementChange Management

Soft Skills

CollaborationRelationship BuildingAdaptabilityFacilitationCommunication

Tools & Technologies

ServiceNow

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ITIL Certification

Industry Keywords

Business NeedsTechnical SolutionsStakeholder EngagementAgile DevelopmentProcess Workflows

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Collaborate with stakeholders to understand and document business needs
Translate business needs into technical specifications and user stories
Design and document business processes and workflows within ServiceNow
Identify process improvement areas and propose solutions
Collaborate with development teams to ensure accurate implementation of requirements
Assist in configuring and testing ServiceNow applications
Maintain documentation of business processes, workflows, and solutions
Facilitate communication between technical and non-technical stakeholders
Build positive relationships with clients
Lead workshops, elicit and document requirements, and validate solutions with stakeholders

Requirements

What you’ll need

5+ years of experience on the ServiceNow platform
Hands-on experience with ServiceNow platform configuration and implementation
Experience implementing ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge
Ability to work within ServiceNow Agile Development modules
Experience collaborating with technical developers and stakeholders to translate business requirements into effective solutions
Ability to lead workshops, elicit and document requirements, and validate solutions with stakeholders
Ability to articulate technical solutions to non-technical audiences
Ability to adapt to changing priorities and collaborate with internal and external stakeholders
ServiceNow certifications such as CSA or ITIL are preferred

Benefits

Comp & perks

Competitive pay that reflects your skills and certifications
Performance bonuses and annual reviews that celebrate growth
Unlimited vacation + flexible time off
Health, dental, vision, and 401(k) coverage
Career development support and learning incentives
Remote-first work arrangement
Flexible working hours
Occasional client-site travel, up to 10%