ServiceNow Technical Consultant – HRSD

Astrica

ServiceNow Technical Consultant implementing innovative HRSD solutions on the ServiceNow platform for clients. Collaborating on Agile engagements and overseeing quality on customer projects.

Posted 7/27/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in delivering complex solutions on the ServiceNow platform, with a strong focus on HR Service Delivery and Agile methodologies. Capable of leading technical workshops, ensuring solution design quality, and translating HR processes into user-centric implementations.

Highest-signal resume keywords

ServiceNow Platform ExperienceHR Service Delivery (HRSD)Agile DeliverySolution DesignClient-Facing Consulting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow ConfigurationIntegrations (e.g., HRIS Systems like Workday)Data Privacy ConsiderationsRole-Based Access ControlsCode Reviews

Soft Skills

CoachingCollaborationAdvising

Tools & Technologies

Astrica MethodologyAgile Tools

Industry Keywords

HR Case ManagementEmployee Service CenterKnowledge ManagementLifecycle EventsUser-Centric Solutions

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts.
Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

Requirements

What you’ll need

3+ years of ServiceNow platform experience, including hands-on expertise in HR Service Delivery (HRSD), such as HR Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events.
3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate HR processes and policies into scalable, user-centric solutions.
Proven experience in Agile delivery, leading sprint ceremonies, refining user stories, and aligning development with HR business priorities and employee experience outcomes.
Strong capability in solution design and technical oversight, including workflow/configuration, integrations (e.g., HRIS systems like Workday), data privacy considerations, and role-based access controls.
Demonstrated success in leading technical workshops, while advising on out-of-the-box vs. custom HRSD solutions.

Benefits

Comp & perks

Flexible work arrangements