ServiceNow Technical Consultant, CMDB

Astrica

ServiceNow Technical Consultant implementing client-focused solutions on the ServiceNow platform for Astrica. Leading technical aspects to enhance customer experiences and optimize project efficiency.

Posted 7/27/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in ServiceNow platform solutions, particularly in CMDB, Discovery, and Service Mapping, while effectively leading technical workshops and advising on best practices to enhance client outcomes.

Highest-signal resume keywords

ServiceNow Platform ExperienceCMDB GovernanceDiscovery ImplementationClient-Facing ConsultingAgile Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CMDBDiscoveryService MappingCSDMMID Server ConfigurationCredential ManagementPattern-Based DiscoveryData QualityReconciliation RulesNormalization

Soft Skills

CoachingCollaborationCommunication

Tools & Technologies

Astrica MethodologyAgile Tools

Industry Keywords

Enterprise SaaSTechnical ConsultingInfrastructure RequirementsOperational Requirements

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts.
Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

Requirements

What you’ll need

3+ years of ServiceNow platform experience, including deep expertise in CMDB, Discovery, and Service Mapping, with a strong understanding of CSDM, CI class models, and data relationships.
3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate infrastructure and operational requirements into scalable CMDB strategies.
Proven experience in implementing and optimizing Discovery, including MID Server configuration, credential management, pattern-based discovery, and troubleshooting data accuracy and coverage issues.
Strong capability in CMDB governance and data quality, including reconciliation rules, identification rules, normalization, and alignment with asset, incident, and change management processes.
Demonstrated success in leading technical workshops, defining CMDB strategy, advising on best practices (CSDM alignment, service mapping).

Benefits

Comp & perks

Flexibility is built in, because we know life doesn’t fit neatly into a 9–5