ServiceNow Performance Engineer

Astrica

ServiceNow Performance Engineer supporting enterprise reporting and KPI tracking initiatives. Collaborating with stakeholders to deliver meaningful dashboards and actionable insights in a remote-first environment.

Posted 7/27/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and maintaining ServiceNow dashboards and Performance Analytics solutions, with strong SQL skills for backend data analysis and reporting optimization. Capable of collaborating with cross-functional teams to deliver actionable insights and maintain reporting standards in fast-paced environments.

Highest-signal resume keywords

ServiceNow Performance AnalyticsSQL Data AnalysisDashboard DevelopmentAgile MethodologiesStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DashboardsPerformance AnalyticsSQLKPI ReportingData VisualizationReporting ValidationOperational ReportingData Quality ManagementTrend AnalysisReporting Documentation

Soft Skills

Analytical SkillsProblem-SolvingAttention to DetailCustomer ServiceCommunication Skills

Tools & Technologies

ServiceNowJira

Industry Keywords

Incident ManagementRequest ManagementChange ManagementDemand ManagementOperational Workflows

Tech Stack

Tools & technologies

ServiceNowSQL

About the role

Key responsibilities & impact

Design, develop, and maintain ServiceNow dashboards, reports, scorecards, and Performance Analytics solutions across enterprise initiatives.
Configure and maintain Performance Analytics indicators, indicator sources, breakdowns, widgets, interactive filters, automated data collection jobs, and dashboard visualizations.
Develop KPI reporting to measure metrics including SLA compliance, incident resolution, backlog health, operational trends, throughput, and completion rates.
Partner directly with Product Owners, business stakeholders, and operational teams to gather reporting requirements and translate business needs into technical reporting solutions.
Utilize SQL to perform backend data analysis, reporting validation, trend analysis, and reporting optimization.
Analyze ServiceNow platform data across Incident, Request, Change, Demand, and operational workflows to identify trends, gaps, and opportunities for improvement.
Support executive reporting initiatives by delivering operational dashboards and actionable analytics.
Maintain dashboard governance, reporting standards, KPI definitions, and data quality across reporting solutions.
Collaborate with ServiceNow developers, Product Owners, and cross-functional teams to support reporting enhancements and analytics strategy.
Create and maintain reporting documentation, job aids, operational procedures, and knowledge transfer materials.
Participate in Agile ceremonies, sprint planning, backlog refinement, and Jira work management activities.
Provide responsive support for high-visibility initiatives while delivering excellent customer service and stakeholder communication.

Requirements

What you’ll need

3+ years of hands-on experience developing ServiceNow dashboards, reporting solutions, and Performance Analytics capabilities.
Strong expertise with ServiceNow Performance Analytics, including Indicators, Indicator Sources, Breakdowns, Widgets, Interactive Filters, Scorecards, and Automated Data Collection Jobs.
Advanced SQL skills with experience performing backend data analysis, reporting validation, and operational reporting optimization.
Experience building executive-level dashboards and interactive visualizations for both operational and leadership audiences.
Working knowledge of ServiceNow modules including Incident, Request, Change, Demand, and related operational workflows.
Understanding of ServiceNow roles, access controls, workflows, and platform development lifecycle.
Strong analytical, troubleshooting, and problem-solving abilities with exceptional attention to detail.
Excellent communication and stakeholder management skills with the ability to operate independently in client-facing environments.
Experience working within Agile development methodologies using Jira.
Ability to manage multiple priorities in fast-paced, enterprise ServiceNow environments.

Benefits

Comp & perks

remote-first team
flexibility in work hours