Assurant

Customer Support

• Handle inbound customer calls and/or e-mails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience on every call—customers should hear your smile!

Customer Care Representative – Part-Time

Marketing

• Lead strategy, development, and optimization of email, SMS, and automated lifecycle programs.
• Build and scale segmentation, personalization, and journey mapping across onboarding, engagement, and renewal.
• Partner cross-functionally to develop promotions calendars, KPIs, dashboards, and scorecards to track lifecycle performance.
• Use A/B testing across creative, segmentation, offers, and personalization to improve channel effectiveness.
• Drive retention and renewal strategies in partnership with Sales, Product, Operations, and senior leadership.
• Leverage AI and advanced martech to enhance growth and operational efficiency.
• Use data and insights to inform strategies, optimize performance, and create recommendations for both B2C and B2B programs.
• Track campaign KPIs, report on performance trends, and drive continuous improvement.
• Lead research projects such as message testing, naming, offer placement, and consumer comprehension studies.
• Serve as SME for retail and home services marketing research, analyzing competitive and customer insights.
• Monitor client program performance to identify opportunities for optimization and create proactive strategies.
• Partner with Marketing Strategy & Planning team to coordinate paid, earned and owned opportunities for your accounts and in coordination of key client launches and milestones.
• Adapt and create content, campaigns and communications targeted to your clients and prospects.
• Collaborate with Marketing Strategy, sales and business development teams to develop proactive win strategies and associated messaging for target clients and opportunities.
• Lead development of storytelling framework for assigned accounts, ensuring relevance, consistency, clarity and accuracy.
• Proactively create and maintain sales enablement materials, content and communications your clients and prospects.
• Lead cross-functional initiatives with partners across Technology, Sales, Product, Operations, Data, and Creative.
• Ensure alignment and flawless execution across email/SMS workflows, creative development, compliance reviews, and client deliverables.
• Drive collaboration to ensure CRM and growth marketing programs support broader business objectives.
• Serve as primary CRM owner, overseeing campaign development, testing, QA, deployment, and list hygiene.

Consumer Marketing Manager

Full-stack Engineer

• Gain a well-rounded introduction to and experience in Information Technology
• Focus on principles of Agile Application Development
• Plan, Develop, and Support applications in various languages and disciplines
• Collaborate with product owners, engineers, designers and business partners
• Research, solve, and engage others to design solutions
• Prepare documentation on work produced to ensure smooth handoff

Software Engineering Intern

Analyst

• Serve as main point of contact to maximize service level success across the enterprise
• Analyzes intraday and historical performance to respond/plan appropriately across the enterprise
• Monitor and analyze enterprise SLAs and staffing levels, making recommendations to ensure client goals are met
• Partner with vendor managers to communicate and escalate any staffing issues
• Accurately analyze and communicate issues related to BCP events and systems outages
• Identify, coordinate, and communicate overtime and VTO recommendations
• Recommend and adjust staffing levels through overtime, VTO, and/or skilling recommendations

Senior Workforce Analyst

Operations

• Provide support and direction to the managers to help set and achieve business and service goals.
• Leads process/relationship management and technical operations teams to meet client needs and drive the LOBs strategic initiatives
• Ensure appropriate organizational structure and sufficient resources across business units, to deliver business goals
• Facilitate team’s continuous learning, career development and succession planning; clearly communicate expectations, provide appropriate feedback, coaching and developmental opportunities
• Monitor process performance to proactively identify issues or opportunities to digitize, improve CX and create efficiencies, with proposed solutions.
• Develop the business case and approach for greater standardization across products to reduce operational complexity and manual tasks.
• Coordinate across Operations to track and report on the value provided by Operations to each LOB / Channel supported, and maintain the LOB portfolio view of initiatives across Operations.
• Lead BPOs to gather requirements, organize, and maintain process documentation, define, and optimize process models, conduct user acceptance testing.
• Evaluate process changes, impacts, and make recommendations for implementation.

AVP, Canadian Operations

Systems Engineer

• Assist in documenting business and system requirements
• Support testing and validation of financial system changes
• Perform basic data analysis and reporting
• Collaborate with team members to troubleshoot issues
• Maintain process documentation and user guides

Financial Systems Analyst, Finance Systems, Power BI, Oracle, CA Maintenance, Enterprise Data Management

Backend Engineer

• Design, develop, and maintain ETL/ELT pipelines using Azure Data Factory, Snowflake Tasks, and Snowpipe for real-time and batch ingestion.
• Implement best practices for data modeling, transformation, and performance tuning within Snowflake.
• Build and manage pipelines connecting multiple structured and unstructured data sources across cloud and on-prem environments.
• Automate data quality checks, data lineage tracking, and error handling within ETL workflows.
• Develop and maintain Snowflake schemas, views, stored procedures, and materialized views.
• Collaborate with business analysts and BI teams to enable Power BI dashboards backed by optimized Snowflake data models.
• Develop Python scripts for automation, data processing, and custom integrations.

Senior Data Engineer, 8+ Years Python, ETL, Snowflake, 2 Years ADF

• Guide and mentor junior developers, fostering a high-performing team culture and knowledge sharing.
• Lead the technical design, development, testing, and maintenance of robust, scalable, and performant APIs.
• Drive the technical architecture of API platforms, ensuring solutions are flexible, scalable, and meet business needs.
• Implement software design patterns, conduct code reviews, and promote best practices for maintainable, secure, and efficient code.
• Design, develop, and deploy applications using a wide range of Azure Platform as a Service (PaaS) offerings, including App Services, Azure Functions, and Logic Apps.
• Design, configure, and manage API gateways using Azure API Management (APIM) to publish, secure, and monitor APIs.
• Implement API policies in APIM for security, caching, throttling, and request/response transformations.
• Integrate APIM with other Azure services like Azure Key Vault, Azure Monitor, and Azure Active Directory for enhanced security and monitoring.
• Optimize APIs and backends for performance, scalability, and reliability.
• Design and implement robust security and authentication mechanisms for APIs, adhering to industry standards.
• Work in an Agile environment, leveraging DevOps practices and Continuous Integration/Continuous Delivery (CI/CD) for frequent, reliable releases.
• Design and implement CI/CD pipelines for automated application and API build, test, and deployment using Azure DevOps or GitHub Actions.
• Use Infrastructure as Code (IaC) tools such as Terraform to automate the provisioning and management of Azure resources.
• Monitor, troubleshoot, and optimize application and API performance using tools like Azure Monitor, Application Insights, and Datadog.
• Liaise with cross-functional teams, including Product Owners, QA, and other engineering teams, to gather requirements and deliver integrated solutions.
• Create and maintain detailed technical documentation for APIs, processes, and best practices.
• Act as subject matter expert for Contact Center APIs and services to support customer integrations.
• On-Call Support Management - oversee the on-call support team that provides continuous contact center support outside of standard business hours, ensuring timely resolution of critical incidents, system malfunctions, and emergencies.
• Schedule Management: Develop and manage fair, rotating on-call schedules to ensure 24/7 coverage and equitable workload distribution.
• Incident Response: Oversee the response to critical incidents, system alerts, and emergencies, ensuring timely and effective resolutions.
• Escalation & Communication: Establish and enforce clear communication protocols and escalation procedures to ensure issues are directed to the right individuals or teams quickly.
• Team Support: Provide support and guidance to on-call team members, helping them to resolve complex issues and maintain service levels.
• Process Improvement: Conduct post-incident analysis to identify areas for improvement, refine strategies, and enhance future emergency response.

Senior Software Engineer, Java, Azure

• Liaise between business and IT teams to gather, analyze, and document requirements for Treasury processes across multiple systems
• Assess end-to-end payment flows and identify opportunities for optimization
• Define detailed use cases, process flows, and test cases to ensure clarity and completeness
• Partner with financial systems teams to design and implement integrations that support accurate financial accounting
• Provide strategic advice on business processes and technology solutions
• Lead end-to-end and integration testing activities for complex projects, including test planning, execution, and risk mitigation
• Support production systems by troubleshooting issues, performing root-cause analysis, and ensuring resolution
• Collaborate with a strong team working toward best practices and common goals in an agile environment

Senior Business Systems Analyst – Accounting / Payments

• Support the team on escalations, audits, and coaching of claim support specialists
• Provide answers to process questions & higher limit repair/replace decisions for the Client Support Team
• Provide escalation support to the Client Support team
• Complete random audits or quality monitors of the Client Support team to identify trends or opportunities for process improvement
• Manage multiple issues/cases at one time, based on workload
• Provide constructive coaching, training, and mentorship to peers and/or new employees

Senior Client Support Specialist

Bilingual

• Manage the claims experience to ensure accurate results that comply with team, department, company standards and provincial regulations; provide regular feedback to management.
• Review insurance claims to verify accuracy, completeness, and eligibility; make recommendations to approve, deny, or refer claims based on policy language.
• Analyze information to determine the extent of liability and make well-founded risk management decisions; oversee decisions made by claims associates.
• Meet key business objectives and fulfill customer service expectations.
• Provide technical oversight and guidance focused on cost control and optimizing the customer experience.
• Take on leadership responsibilities supporting daily operations, contribute to process improvements and the overall success of the department.
• Provide guidance on policy interpretation, analysis, and technical issues.
• Resolve complex or high-value claims within authority, or escalate them as needed.
• Continuously evaluate workflows to improve efficiency and support digital initiatives.
• Collaborate with internal and external stakeholders to resolve issues and maintain positive relationships.
• Work closely with the leadership team to develop strategies and long-term plans, enhancing processes, client relationships, and other functions.
• Lead and actively contribute to a culture of continuous improvement by using tools and behaviors that promote critical thinking and innovation in problem-solving.
• Perform monthly file reviews and audits, identify improvement opportunities, and develop action plans.

Bilingual Claims Adjuster — French, English

• Documentation and Testing of Controls
• Collaborate with process owners to identify and document business processes and controls.
• Advise on risk and control identification within processes.
• Develop test plans and perform control testing to ensure design and operational effectiveness.
• Evaluate control deficiencies and recommend enhancements.
• Partner with management to define and monitor risk mitigation plans.
• Maintain expertise in risk-based internal control standards.
• Monitor and test compliance with internal control requirements (financial and non-financial).
• Support internal and external audits using established methodologies.
• Coordinate audit resources and deliverables.
• Ensure management action plans are defined for identified issues.
• Facilitate remediation and retesting of controls.
• Maintain accurate audit data and report issue progress.
• Build relationships with business leaders and managers.
• Stay informed about industry, regulatory, and organizational changes that impact controls.
• Apply active listening to understand business risks and respond effectively.
• Utilize departmental tools and methodologies to achieve team goals.
• Contribute to process improvement initiatives and Centers of Excellence.
• Engage in ongoing professional development through internal and external training.

Process Assurance Analyst

Auditor

• Participate in Professional Practice Activities (up to 85%)
• Become specialized in the technology solutions that support the Risk Based Audit (RBA) and Advisory methodologies
• Drive departmental data quality by supporting use of our Methodology within our audit management software
• Assist in developing and communicating metrics to determine departmental success and needs
• Become a trusted resource, sought after to provide guidance and assistance in the development of professional practice activities and audit projects
• Provide departmental support and maintenance of systems used in the department to increase department performance

Senior Auditor, Professional Practice Group

Compliance

• Engage in activities to provide objective compliance and operational risk oversight of first-line compliance activities in alignment with the Connected Living Compliance Governance Framework and Enterprise priorities and objectives.
• In consultation with Compliance leadership, provide solutions-oriented compliance guidance to protect Assurant while assisting business colleagues toward their objectives.
• Will work closely and collaboratively with the appropriate business level first line of defense roles and employees.
• Utilize a risk-based approach to test, monitor, and assess risks and effectiveness of first-line processes and controls to ensure compliance with applicable laws, rules, and regulations,s leveraging monitoring tools, metrics, processes, resources, and tracking systems.
• Manage compliance issue identification and remedial activities to ensure appropriate issue management, reduction of risk, timely closure of gaps, and remediation where required.
• Perform compliance reviews, including analysis of data, reports, regulations, operating procedures, client, regulatory, and internal requirements, and collaborate internally to develop solutions to reduce risk to appropriate levels.
• Identify and escalate arising issues and concerns, and drive actions to address root causes that lead to compliance risks.
• Assess the effectiveness of controls, assist in mitigating regulatory and client risk for Connected Living Home Solutions and Financial Services operations.
• Assist in the review of regulatory and consumer complaints for patterns, trends, and areas of improvement, and collaborate on corrective actions.
• Interacts with internal partners in response to compliance issues.
• Ensures compliance with regulatory guidelines, standards, and client requirements and provides guidance on regulatory issues/changes.
• Responsible for research and analysis to support compliance initiatives and process improvement activities, including root cause analysis, and recommending improvements.
• Evaluates, recommends, and initiates the investigation of compliance issues as appropriate.
• Contributes to developing and implementing the annual compliance initiatives and work plan, ensuring that compliance issues and areas of risk are identified and addressed.
• Works closely with other members of the Compliance team to respond to alleged violations of rules, regulations, policies, procedures, and Code of Business Conduct and Ethics.
• Provides support and assistance to management and owners of processes and controls for the effective implementation of corporate policies and in the design of internal control and compliance processes.
• Participate in the development and delivery of compliance education and training.
• Contribute to responding to regulatory inquiries, audits, and examinations.
• Manage inventory of compliance issue tracking, processes, risks, controls, and associated metrics for risk appetite and limits.
• Collaborate in the design and implementation of risk assessments.
• Manage staff to support compliance program deliverables and serve as trusted advisors to foster a culture of compliance and facilitate change management for compliance activities.
• Develop staff to ensure effective job performance, identify development needs, and create career progression.
• Establish and maintain strong relationships with business partners and stakeholders to help foster compliance and drive improvements.

Compliance Manager, Connected Living

Account Manager

• Build and nurture long-term partnerships with enterprise clients.
• Partner with cross-functional teams to align client goals.
• Aggregate and analyze performance data to identify trends.
• Monitor service levels agreements (SLA).
• Lead regular business reviews and coordinate strategy calls.
• Balance multiple client deliverables and internal priorities.