Assurant

Team Lead

• Coordinate and monitor daily condo workflow to ensure compliance, SLA and key performance indicators are met.
• Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals.
• Identify policy type and determine appropriate action needed.
• Make appropriate updates to the record system to meet obligations.
• Manage time to handle multiple demands and competing priorities.
• Meet deadlines and quality standards.
• Communicate and coordinate with condo associations, management companies, insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements.
• Be professional in all communications, act in a manner consistent with Assurant values and honor Assurant’s commitments.
• Demonstrate empathy regarding your work and the impact it has on the Client and homeowner.
• Address any questions, concerns, or suggestions in a timely and appropriate manner.
• Build and maintain effective internal working relationships and support teamwork in meeting company goals.
• Understand how the Condo Processing Team Lead role fits into the larger organizational context and ensure the smooth hand off of work (incoming and outgoing).
• Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and homeowners.
• Research and provide feedback of the root cause on processing and quality issues.
• Provide training, development and mentor Condo Processing Specialists in a manner consistent with Assurant values.

Condo Processing Team Lead

Communications

• Serve as a trusted advisor to business and functional leaders, providing strategic counsel on communications that support business priorities, culture, and transformation initiatives
• Translate complex strategies into clear narratives that resonate across global audiences
• Develop and execute integrated communications strategies and plans, ensuring consistency and clarity across all touchpoints
• Collaborate with Communications, Marketing, and other teams to deliver aligned high-impact communications
• Measure impact using insights and data to refine messaging and improve effectiveness

Internal Communications Manager

Procurement

• Lead operational sourcing execution and buy desk service delivery — 25 %
• Own the centralized Operational Sourcing function, including intake, triage, buy desk operations, sourcing execution support, and purchasing coordination.
• Establish service standards, manage prioritization and routing, provide status visibility, and guide business users on purchasing pathways, requirements, timelines, and next steps.
• Execute standard sourcing and purchasing activities — 25%
• Lead repeatable, lower-complexity sourcing and buying activities in alignment with category strategies, policies, and governance standards. This includes simple sourcing events, “three bids and buy,” quote collection, spot buys, catalog purchases, tail spend, low-complexity renewals, change orders, PO support, and contract administration handoffs.
• Support medium-complexity RFPs through logistics, supplier communications, documentation, and evaluation coordination.
• Manage buying channel routing and escalation — 15%
• Apply category rules, preferred supplier guidance, catalog strategies, and sourcing thresholds to route requests to the right buying channel or sourcing pathway.
• Escalate requests requiring Strategic Sourcing, Governance, Legal, Risk, Finance, or business leadership involvement.
• Drive SLA performance, quality, and continuous improvement — 15%
• Manage KPIs, SLAs, throughput, cycle time, backlog, rework, documentation quality, and stakeholder service metrics.
• Partner with Governance & Enablement on reporting, controls, and service standards while identifying bottlenecks, recurring exceptions, and opportunities to improve speed, consistency, automation, and scalability.
• Partner across the sourcing, risk, legal, finance, and business ecosystem — 10%
• Partner with Strategic Sourcing to execute category strategies, preferred supplier programs, buying rules, and supplier consolidation priorities. Coordinate with Governance, Legal, Risk, Vendor Lifecycle, Finance, Accounting, and business stakeholders to ensure clean handoffs, complete documentation, required approvals, and compliant execution.
• Build and lead a high-performing operational sourcing team — 10%
• Lead buy desk, operational sourcing, junior sourcing, and offshore support resources. Build role clarity, training, service standards, and repeatable work practices while fostering a culture of responsiveness, accuracy, ownership, disciplined execution, and continuous improvement.
• Accountable for operational sourcing team budget, including technology, offshore resources, and external support Influences enterprise spend through sourcing event Drives cost efficiency through sourcing events

Director, Operational Sourcing

Manager

• Responsible for the scoping, construction, consolidation, and maintenance of Management Information Dashboards and Static Reporting for Internal and External Clients.
• Work in partnership with Key Stakeholders to understand the reporting requirements.
• Lead monthly meetings with key stakeholders to share progress and project plans.
• Ensure reporting deadlines and Client SLA agreements are adhered to and provide regular updates.
• Collaborate with internal IT Departments in relation to data sources/connections and relevant data tables from controlled IT environments.
• Build and develop interactive and accessible MI dashboards in Microsoft Power BI.

Reporting Manager

Compliance

• Lead end-to-end form development lifecycle, from intake through drafting, approval, state filing, and implementation.
• Translate product concepts, business requirements, and customer journeys into clear, compliant coverage documentation.
• Draft and refine insurance policies, service contracts, disclosures, and related materials.
• Ensure all forms align with approved product design, regulatory requirements, and internal standards.
• Partner with Product, Operations, Compliance, and Regulatory Legal to define form requirements and structure.
• Lead working sessions and “table reads” to validate accuracy, clarity, and operational feasibility.
• Serve as the central point of coordination for all form-related initiatives across Connected Living Retail Solutions and Mobile.
• Collaborate with Regulatory Legal to incorporate jurisdiction-specific requirements into forms.
• Support the State Filings team by preparing forms for submission and assisting with responses to regulatory objections or inquiries.
• Maintain awareness of evolving laws impacting insurance, service contracts, and emerging product offerings.
• Develop and manage form intake, tracking, and governance processes.
• Monitor and report on form development status across lifecycle stages.
• Drive continuous improvement of templates, standards, and drafting processes to increase efficiency and consistency.
• Coordinate with business and operational teams to ensure accurate implementation of approved forms.
• Maintain organized repositories of forms, templates, and supporting documentation.

Regulatory Forms Manager

Network Engineer

• The Sr. Network Engineer leads and/or participates in design, build, implementation and test functions for complex enterprise infrastructure projects to support network, telecommunications, security (network related) and infrastructure appliance technologies.
• This includes research, build, implementation, testing and test plans, documenting standards, creating support documentation, following documented processes and training of other resources within voice and data services.
• Provide Tier III and IV technical support and in-depth problem analysis capabilities.
• Includes on-call and off hours support and interaction with key vendors and suppliers.
• Responsible for work direction of other voice and data services staff as requested.
• Maintains relationships with key vendors and partners.
• Provides mentoring (guidance, assistance, and training) across all of IT.

Senior Network Engineer

Analyst

• Serve as main point of contact through various forms of communication to maximize service level success across the enterprise (multi-site including Assurant and Vendor Partners)
• Analyzes intraday and historical performance to respond/plan appropriately across the enterprise
• Monitor and analyze enterprise (multiple sites, including vendor) SLAs and staffing levels, make appropriate recommendations to ensure client contractual goals are met
• Partner with vendor managers to communicate and escalate any vendor staffing issues/concerns
• Accurately analyze and communicate issues related to BCP events, major systems outages, or other unexpected events to ensure necessary staffing adjustments are made, and service level is protected
• Proactively identify, coordinate, and communicate enterprise (multiple sites including vendor partners) overtime and VTO recommendations
• Completion, coordination, and oversight of complex ad hoc analysis of systems issues, BCP events, and daily enterprise contact center performance
• Recommend and adjust staffing levels through overtime, VTO and/or skilling recommendations
• Adjust (reforecast) enterprise level intraday forecasts based on current trending and coordinate responses needed to achieve SLAs
• Manages and produces some reports for Service Levels and Operational goals including Service Level Reports, Post Analysis Reports, etc.

Senior Workforce Analyst

Product Manager

• Lead the development of cutting-edge protection products for the retail sector, where lifetime customer value is the new frontier.
• Collaborate with top-tier brands like Lowe’s, Best Buy, Pandora, and Amazon to launch and optimize programs that matter.
• Drive fast, flexible integrations across digital and in-person channels.
• Leverage patent-pending tech and human expertise to improve performance, boost NPS, and deliver measurable results.
• Own product management responsibilities to include establishing, monitoring, and influencing all aspects of growth and profitability.

AVP, Product Management

Business Development Rep

• Financial Services Growth & New Client Acquisition: Originate and close new partnerships across targeted net-new Financial Services prospects across card benefits, retail travel, legal services, identity theft protection, and adjacent customer value-added services.
• Personally build and own a targeted prospecting strategy, including market mapping, target lists, outbound executive outreach, industry networking, referrals, and pursuit prioritization.
• Own the full deal lifecycle: prospecting, discovery, solution design, executive engagement, negotiation, contracting, and close.
• Build and maintain a disciplined business development funnel, using Salesforce and dashboards to track opportunity health and outcomes.
• Create account pursuit plans for priority prospects, including stakeholder mapping, value hypothesis, buying triggers, competitive positioning, next-best actions, and path-to-close.
• Apply disciplined deal qualification to ensure resources are focused on opportunities with strong strategic, financial, operational, and timing fit.
• Lead discovery with prospective clients to uncover business priorities, customer experience gaps, revenue opportunities, operational requirements, and decision criteria.
• Shape differentiated value propositions that connect client needs to Assurant capabilities and clearly articulate client economics, customer value, and Assurant profitability.
• Drive executive engagement and maintain momentum through complex, multi-stakeholder sales cycles.
• Lead internal deal reviews, opportunity strategy sessions, and close plans to accelerate decision-making and improve conversion.
• Maintain accountability for moving qualified prospects from first meeting to signed agreement.
• Secondary Growth Opportunities: While the primary focus of this role is net-new client acquisition, the VP may identify expansion opportunities within recently acquired or strategically targeted relationships when those opportunities support new revenue, new product adoption, or broader enterprise growth.

VP, Business Development, Financial Services

Systems Engineer

• Serve as centralized business analysis resource supporting multiple product teams across GCL.
• Partner with product managers and technology partners to translate roadmaps into execution plans.
• Drive end-to-end project execution, managing scope, timelines, risks, and stakeholder communications.
• Lead requirements gathering, including BRDs, user stories, and acceptance criteria.
• Analyze workflows to identify inefficiency points.
• Build strong relationships across product, marketing, communications, engineering, QA, operations, and business teams.

Senior Business Systems Analyst

General

• Perform all functions of an F&I Manager consistent with good business practices
• Achieve performance standards set by the company, or as determined by leadership
• Isolate and resolve discrepancies in client performance and process
• Organize, plan and conduct meetings with clients as required
• Facilitate training as required with appropriate dealership personnel
• Identify new opportunities for applicable Assurant Dealer Services products
• Complete all reports for Home Office in a Timely Manner
• Complete and submit expenses during business travel (if applicable)
• Coordinate and book all airline, hotel, and car rental reservations
• Complete any items as requested by Program Administrator, Director of Training, and any other company employees

Automotive Account Specialist

Security Engineer

• Manage and lead an outsourced security force to maintain a safe and secure working environment.
• Develop and implement security protocols, procedures, and standards to protect company assets and personnel.
• Conduct regular security assessments and risk analysis to identify vulnerabilities and recommend corrective actions.
• Ensure compliance with all local, state, and federal safety regulations and standards.
• Develop, implement, and maintain safety programs to prevent accidents and injuries in the workplace.
• Conduct safety audits and inspections to identify hazards and recommend improvements.
• Manage site Safety Committee and collaborate with the IMS Compliance team on RIOS/R2/ISO certifications.
• Liaise with HR, Risk Departments, and staffing agencies to ensure recordables are accurately captured.
• Develop and maintain emergency response plans and procedures, including fire drills and evacuation plans.
• Coordinate with local emergency services and agencies to ensure a swift and effective response to emergencies.
• Provide training to employees on emergency response procedures.
• Conduct security and safety training programs for employees, associates and security personnel.
• Keep employees informed about safety and security policies and procedures.
• Promote a culture of safety and security awareness throughout the organization.
• Act as the subject matter expert to assist training departments in building training modules.
• Investigate and document security incidents, accidents, and near-misses, and prepare incident reports.
• Implement corrective actions to prevent the recurrence of incidents.
• Maintain incident records and ensure timely reporting to relevant authorities.
• Analyze incident data to identify trends in injuries, accidents, or other hazards.
• Maintain and update recordkeeping programs such as OSHA 300.

Device Care Center Security and Safety Manager

• Expand sales in existing and new accounts by identifying customer needs, participating in developing client plans, and introducing new products and services.
• Influence prospects to buy products by mastering the selling process and identifying and pursuing market and niche opportunities.
• Enhances relationship with client by providing support, information, and guidance.
• Research and recommend new opportunities and profit/service improvements while assisting leaders in outlining these opportunities or enhancements.
• Serves as a subject matter expert to others in resolving complex problems and issues.
• Understand financial trends and fluctuations with assigned clients and communicate issues and resolutions to clients and channel personnel.

Senior Business Development Manager – Southeast Region

Product Analyst

• Ensure integrity of existing products by serving as a team member on channel-driven product enhancement projects.
• Assist in researching business ideas, market opportunities, or trends that lead to new product ideas.
• Assist in an effort to analyze the financial potential of new product ideas.
• Define and develop new product features and market positioning based on customer need and competitive environment.
• Create, update, and manage paper and electronic documents based on organizational requirements.
• Audit existing form databases to eliminate redundancies and maintain version controls.
• Identify opportunities for process improvements and contribute to implementing best practices within the team.
• Develop quality standards, administration, and policy language for new products.
• Develop and present business plans and justification for new business opportunities/new products.
• Collaborate with internal teams for effective implementation of new and revised products.
• Analyze testing of new products and existing product enhancements to ensure the product maintains positioning and profitability.
• Keep up with the latest industry and consumer trends by attending educational workshops, reviewing professional publications, Internet research, establishing personal networks, and/or participating in professional societies.
• Provide new thought direction and expertise to channels and client teams by attending brainstorming sessions for marketing, product enhancements or new product ideas.
• Assist the client teams by attending client presentations as product experts when necessary.
• Assist with internal and external compliance inquiries from research to implementation.

Property & Casualty Product Analyst

People Operations

• Partner with business leaders in Global Supply Chain and Home Warranty to identify, prioritize, and build organizational capabilities, structures, processes, and behaviors.
• Leverage data insights and technology to support and drive fact-based, strategy-focused talent decisions.
• Collaborate with HR Operations, Employee Relations Center, and Centers of Excellence to develop integrated approaches that further business objectives and deliver solutions to HR-related challenges.
• Lead talent development, succession planning, employee engagement, organizational change, and organizational design initiatives.
• Support acquisition, divestiture, and integration of organizations as needed.
• Drive talent acquisition, learning, and performance management processes.
• Oversee compensation strategies and ensure alignment with business goals.
• Assist in forecasting and planning talent pipeline requirements to support business strategy.
• Provide expert advice and coaching to employees and leaders, aligning development opportunities with current and future performance standards.
• Identify and share best practices across functional and business lines, maintaining knowledge of progressive HR practices and trends.
• Contribute to HR and cross-functional initiatives, including new organization designs, compensation plans, talent recruitment, and behavioral change via learning initiatives.