Condo Processing Team Lead

Assurant

Condo Processing Team Lead managing condominium insurance documents for financial institution clients. Ensuring compliance, SLA, and key performance indicators are met in a timely manner.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $21 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and leadership capabilities while ensuring compliance with key performance indicators and quality standards in condominium management. Effectively communicates and collaborates with clients, insurance agents, and internal teams to address concerns and enhance client satisfaction.

Highest-signal resume keywords

Condominium Management ExperienceBanking, Finance, Mortgage Lending ExperienceStrong Attention To DetailLeadership SkillsIntermediate Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Document ProcessingRecord System UpdatesSLA CompliancePerformance Indicator MonitoringSpreadsheet Creation And Editing

Soft Skills

Effective CommunicationEmpathyTime ManagementTeamworkAdaptability

Certifications & Qualifications

High School Diploma Or GED4 Year Degree Or Equivalent Experience

Industry Keywords

Client SatisfactionInsurance CoverageCondo Workflow CoordinationQuality StandardsProduction Focus

About the role

Key responsibilities & impact

Coordinate and monitor daily condo workflow to ensure compliance, SLA and key performance indicators are met.
Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals.
Identify policy type and determine appropriate action needed.
Make appropriate updates to the record system to meet obligations.
Manage time to handle multiple demands and competing priorities.
Meet deadlines and quality standards.
Communicate and coordinate with condo associations, management companies, insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements.
Be professional in all communications, act in a manner consistent with Assurant values and honor Assurant’s commitments.
Demonstrate empathy regarding your work and the impact it has on the Client and homeowner.
Address any questions, concerns, or suggestions in a timely and appropriate manner.
Build and maintain effective internal working relationships and support teamwork in meeting company goals.
Understand how the Condo Processing Team Lead role fits into the larger organizational context and ensure the smooth hand off of work (incoming and outgoing).
Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and homeowners.
Research and provide feedback of the root cause on processing and quality issues.
Provide training, development and mentor Condo Processing Specialists in a manner consistent with Assurant values.

Requirements

What you’ll need

High school diploma or GED
4 year degree or equivalent experience
Intermediate computer skills (ability to create and edit spreadsheets/documents, email attachments)
Ability to plan, prioritize, and organize to meet goals as demonstrated in previous position
Demonstrate leadership skills and has ability to interact effectively with clients on more complex issues.
Strong attention to detail
Ability to adapt well to change
Banking, finance, mortgage lending experience
Condominium management experience
Demonstrated ability to work successfully in an environment focused on production and quality

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities