Associate Technical Support Analyst

Assurant

Technical Support Analyst providing high-quality technical support for home and small business tools and devices. Collaborating within a dynamic team to resolve complex customer issues effectively.

Posted 5/10/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.
Troubleshoot, diagnose, and resolve complex issues across a wide array of PC’s, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other business and personal devices.
Provide excellent customer service and ownership of technical support issues.
Work well in a high energy, dynamic, and collaborative environment.
Provide appropriate responses and expectations in a timely and efficient manner.
Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.
Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives.

Requirements

What you’ll need

6 months experience with customer service, troubleshooting, analytical, and problem-solving
Strong experience and working knowledge in one or more of the following technical specialty areas: PC Support: MS Windows, MS Office, Apple OS X, home and small business networking/Wi-Fi, printers, card readers, projectors, etc.
Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle / e-readers, Fire Tablets.
Smart Devices: voice assistants, smart lights, smart Tv’s, wearable technologies and other automation systems.
High school diploma or GED (post-secondary education preferred).
Must be able to type 30-40 WPM.

Benefits

Comp & perks

Your medical benefits begin on your first day
We provide excellent compensation and retirement programs
We deliver exceptional paid time off
We provide tuition reimbursement available after 6 months

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingdiagnostic skillsproblem-solvingPC supportMS WindowsMS OfficeApple OS Xmobile supportnetworking

Soft Skills

customer serviceanalytical skillsownershipcollaborationcommunicationadvocacytimelinessadaptabilityteamworkcustomer retention

Certifications

high school diplomaGED