Lead Account Manager, P&C Licensed

Assurant

Lead Account Manager responsible for managing client relationships and supporting service delivery at Assurant. Collaborating with internal teams to ensure timely execution and account retention.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $74,600 - $124,700 per yearWebsite

About the role

Key responsibilities & impact

Serve as a support point of contact for assigned client under the guidance of senior account executives to collect and verify client information and documentation needed to process insurance requests (applications, claims, policy changes, renewals).
Review submitted forms for accuracy and completeness; follow up with clients, agents, or brokers for missing information as needed.
Assist with client onboarding, account setup, and day-to-day service needs.
Monitor client accounts to ensure accuracy, timely delivery of services, and fulfillment of commitments.
Support the preparation of presentations, proposals, and reporting materials for clients.
Gather client feedback and escalate concerns to senior team members as needed.
Collaborate with internal teams (sales, operations, finance, marketing, product) to ensure smooth execution of client deliverables.
Learn and apply account management best practices, including identifying opportunities to support account retention and growth in partnership with senior account leaders.

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Communications, Finance, or a related field or equivalent experience.
3-5 years of progressive experience in account management, sales support, customer service, or client-facing roles.
Strong interpersonal and communication skills (written and verbal).
Highly organized with attention to detail and follow-through.
Proficiency in Microsoft Office Suite
Experience supporting account objectives and contributing to revenue and retention goals.
Strong presentation, negotiation, and relationship-building skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsales supportcustomer serviceclient onboardingpresentation preparationproposal preparationreportingnegotiationattention to detailMicrosoft Office Suite

Soft Skills

interpersonal skillscommunication skillsorganizational skillsrelationship-building skillsfollow-throughclient feedback managementcollaborationproblem-solvingtime managementadaptability

Certifications

Bachelor’s degree