Assort Health

Technical Recruiter

• Execute full-cycle recruiting — Execute end-to-end hiring for Engineering, Product, and other technical roles while delivering a thoughtful candidate and hiring manager experience.
• Build high-quality candidate pipelines — Proactively source and engage exceptional talent through outbound recruiting, referrals, talent communities, and creative sourcing strategies.
• Deliver an exceptional hiring process — Keep searches moving efficiently through strong communication, thoughtful coordination, and disciplined pipeline management while providing a great experience for candidates and hiring teams.
• Partner with hiring managers — Collaborate with technical leaders to understand hiring needs, refine candidate profiles, and support interview calibration throughout the hiring process.
• Continuously improve recruiting — Use recruiting data, candidate feedback, and market insights to identify opportunities to improve hiring outcomes and recruiting processes.
• Leverage recruiting technology and AI — Utilize Ashby and modern AI-powered recruiting tools to automate workflows, improve candidate engagement, and work more efficiently.

Account Manager

• Develop the Health System Partner Playbook.
• Prioritize highest-value partner categories.
• Determine appropriate engagement models (referral, co-sell, OEM, reseller, implementation, strategic alliance).
• Continuously evaluate new ecosystem opportunities.
• Build Strategic Relationships with executive relationships across organizations such as strategy consulting firms, CCaaS / VoIP vendors, operational improvement consultancies, Revenue cycle consultants, Digital transformation firms, Systems integrators, CRM platforms, and others.
• Own measurable revenue impact through partners by sourcing new partner-generated opportunities, building co-selling motions, creating executive introductions, and identifying expansion opportunities + rallying our team around them.
• Design Repeatable GTM Motions by working cross-functionally to build scalable programs including joint value propositions, account planning, referral motion, executive events, partner enablement, and solution packaging.
• Become one of the public faces of Assort's Health System ecosystem across industry conferences, executive dinners, partner executive meetings, advisory councils & customer roundtables.

Principal, Strategic Partnerships – Health Systems

Operations

• Tool & Automation Development - Partner directly with engineering to design and build internal tooling and automations that make implementations faster, more consistent, and less manual.
• Agent Analytics & Data Integrity - Own the data and reporting layer for agent performance.
• Team KPI Reporting - Own the reporting infrastructure for the Agent PM org's key performance metrics.
• Implementation Process Improvement - Drive process improvements across the agent implementation lifecycle — from onboarding through testing and deployment.
• Product-Adjacent Special Projects - Take on analytical and research projects that support product decisions.

Agent Operations

Business Operations

• Build out and manage lean team of Business Operations generalists who work across GTM, Revenue Operations, Finance, and Product to execute against Assort Health’s growth goals
• Identify the highest-leverage problems across the business and drive the cross-functional initiatives to solve them
• Set the operating rhythm for the business: run company planning cadences and key leadership meetings, define and manage key KPI reporting, prepare for board meetings, etc.
• Partner with Finance and RevOps to turn data into the insights that shape executive decisions
• Stand up new functions and roles as the company scales

Head of Business Operations

Product Manager

• Lead customer onboarding and implementations autonomously
• Directly manage and resolve customer feedback and issues in a manner consistent with our company values.
• Identify product improvements and new product offerings to better support our customers and expand our impact
• Drive automation and scalable processes by building and refining internal tools, systems, and workflows that improve efficiency and support rapid growth.
• Operate autonomously to develop processes and strategy from scratch.
• Collaborate with our Operations Analyst Team to support thorough QA/QC of our product, as well as insightful internal and customer-facing reporting and analyses
• Expand customer relationships and contracts by communicating clear business value and recommending additional opportunities to work with Assort.
• Partner with our engineering team to design, build, and execute reporting, dashboards, ticket systems, and other tools to drive decisions/actions from customers.

Solutions Engineer

• Serve as the senior technical advisor on customer and prospect engagements across MidMarket, Enterprise, and Health Systems.
• Lead complex demonstrations and technical discovery, translating complex concepts for both technical and business stakeholders.
• Partner with Sales to drive strategic opportunities from qualification through technical close.
• Lead and contribute to cross-functional initiatives spanning Sales, Product, Marketing and Engineering.
• Mentor and guide less-experienced Solutions Engineers, and develop reusable assets (demos, reference architectures, enablement) that scale the team's impact.
• Provide high-value feedback to Product and Engineering to inform platform evolution and feature prioritization.

Senior Solutions Engineer

Manager

• Own paid media as a pipeline channel (Google, LinkedIn, and emerging channels including other platform ads), managing budgets, agency partners, and efficiency against pipeline targets
• Own website conversion: demo flows, landing pages, and CRO experiments, plus the page depth that unlocks paid scaling
• Drive SEO and AEO: win where buyers search and where AI assistants answer; grow LLM referrals (ChatGPT, Google, Claude) into a first-class channel
• Run a rapid experimentation engine across channels, creative, and messaging: kill losers fast, double down on winners
• Use AI across the workflow (research, creative iteration, page builds, reporting automation) with strong QA and brand control
• Define and report channel performance from spend to SQO; partner with RevOps on attribution and dashboards

Digital Demand Gen Manager

Customer Success Manager

• Own Assort's most strategic accounts through the entire customer journey — serve as the primary relationship holder for our largest, most complex healthcare customers, spearheading both executive strategy and operational execution from launch through renewal and expansion.
• Be a strategic advisor on agentic AI — partner with C-suite and operating leaders to expand what's possible with AI, drive measurable outcomes, and transform how their patients experience care.
• Diagnose and solve with data — proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance.
• Be the voice of the customer — develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure our enterprise customers’ needs shape what we build, sell, and deliver.
• Build scalable systems — own design and implementation of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow.
• Travel to client sites (up to 25%)

Principal Customer Success Manager

• Hire, train, and lead the team — recruit, onboard, and coach members of the CS team, and own their growth and performance.
• Own team-level outcomes — drive end-to-end account health across your portfolio, set capacity and book assignments, and bring operational rigor to how the team runs.
• Be a strategic advisor on agentic AI — partner with C-suite and operating leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomes.
• Drive executive presence and relationship depth — model and coach the team on building relationships that go beyond the day-to-day CSM contact, including leading QBRs and ensuring every account has meaningful coverage across clinical, operational, and executive stakeholders.
• Diagnose and solve with data — proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance.
• Be the voice of the customer — develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure our strategic customers’ needs shape what we build, sell, and deliver.
• Own team-level GRR and NRR — set and track retention and expansion targets across your team's portfolio, with clear accountability for revenue outcomes, not just activity metrics.
• Build scalable systems — own design and implementation of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow.
• Travel to client sites (up to 25%).

Manager, Customer Success Team

Sales

• Own pipeline growth and revenue targets across assigned territories or verticals.
• Lead and mentor the sales team, providing coaching on discovery, objection handling, and closing strategies.
• Build and scale the NYC team from the ground up — hiring, onboarding, and developing top sales talent as the office grows.
• Develop and optimize sales playbooks, processes, and enablement tools for scalable growth.
• Partner cross-functionally with Marketing, Customer Success, and Product to ensure strong alignment across the GTM funnel.
• Represent Assort Health externally at conferences, webinars, and customer meetings.
• Collaborate with the executive team on pricing, positioning, and market expansion strategy.
• Track and report key metrics, including conversion rates, pipeline velocity, and ARR attainment.
• Handle ambiguity and turn order into chaos for the benefit of your team.
• Willingness and ability to travel up to 25% of the time.

Sales Manager

Business Development Rep

• Hire, onboard, and develop a team of BDMs focused on health systems and IDN accounts — setting a high bar from the first interview to the first meeting booked.
• Run a weekly rhythm of 1:1s, pipeline reviews, and call coaching that sharpens rep performance and maintains pipeline visibility.
• Identify skill gaps and design targeted coaching interventions; create a culture where feedback is expected and welcomed.
• Define and maintain the BDM playbook: Outreach sequencing, persona-level messaging, and qualification criteria.
• Translate market, product, and competitive signals into outreach strategy — keeping the team’s approach current and differentiated.
• Partner with AVPs and Health System Sales leadership to align on account coverage, handoff quality, and pipeline conversion expectations.
• Collaborate with Marketing on campaign strategy, content, and intent signal activation to maximize the team’s outbound effectiveness.
• Own BDM pipeline targets: set individual and team quotas for meetings, qualified opportunities, and pipeline dollar contribution.
• Monitor leading indicators (activity, sequence performance, conversion rates) and act on trends before they become misses.
• Maintain rigorous CRM hygiene standards (Salesforce); ensure the team’s data is accurate enough to drive reliable forecasting.
• Report pipeline health, funnel metrics, and team performance to Sales leadership on a regular cadence.

Manager, Business Development

• Build and execute 1:1/1:few ABM strategies for a focused portfolio of Strategic and Enterprise health system accounts
• Partner with Enterprise AEs, SDRs, and RevOps on account planning, whitespace analysis, stakeholder mapping, and deal acceleration
• Own the tactical engine: LinkedIn (Sales Navigator + paid), personalized gifting/direct mail, executive programs, and outbound sequenced into buying-committee journeys
• Turn industry moments into account-specific pre/at/post-event plays in partnership with Field/Events
• Use AI across the workflow - research, personalization, insight synthesis, and lightweight automations with strong QA and brand control
• Define and report on engagement, pipeline, and revenue metrics; partner with RevOps on dashboards and account-level insights