Manager, Customer Success Team

Assort Health

Manage a team of Customer Success Managers at Assort Health, enhancing patient access to healthcare using AI technologies. Lead strategic relationships and drive measurable outcomes for healthcare systems.

Posted 6/9/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $240,000 per yearWebsite

About the role

Key responsibilities & impact

Hire, train, and lead the team — recruit, onboard, and coach members of the CS team, and own their growth and performance.
Own team-level outcomes — drive end-to-end account health across your portfolio, set capacity and book assignments, and bring operational rigor to how the team runs.
Be a strategic advisor on agentic AI — partner with C-suite and operating leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomes.
Drive executive presence and relationship depth — model and coach the team on building relationships that go beyond the day-to-day CSM contact, including leading QBRs and ensuring every account has meaningful coverage across clinical, operational, and executive stakeholders.
Diagnose and solve with data — proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance.
Be the voice of the customer — develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure our strategic customers’ needs shape what we build, sell, and deliver.
Own team-level GRR and NRR — set and track retention and expansion targets across your team's portfolio, with clear accountability for revenue outcomes, not just activity metrics.
Build scalable systems — own design and implementation of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow.
Travel to client sites (up to 25%).

Requirements

What you’ll need

5-8+ years in Customer Success, Account Management, or directly related in SaaS, AI-native software, or HealthTech.
2+ years managing customer-facing teams — you've hired, coached, and developed ICs and driven strong customer retention and expansion results.
Top-tier project management abilities — you can run a team across multiple accounts, urgent priorities, and strategic initiatives with composure.
Exceptional communication skills & executive presence — you communicate with clarity, concision, and empathy, quickly earning the trust of stakeholders at every level.
Strong analytical and problem-solving skills; comfortable using data to drive decisions.
Builder’s mindset — you’ve owned the creation of new systems, processes, or customer programs from scratch.
Thrive in fast-moving, ambiguous environments, bring structure to chaos, and are willing to wear many hats as we set ourselves up for scale.
Interest in or experience driving adoption of AI-native platforms in complex organizations.
Experience working for early-stage startups or high-growth software companies.

Benefits

Comp & perks

💸 Competitive Compensation – Including salary and employee stock options so you share in our success.
📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
👵 401(k) – Build your retirement savings.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementSaaSAI-native softwareHealthTechproject managementanalytical skillsproblem-solvingdata-driven decision makingsystem creation

Soft Skills

leadershipcommunication skillsexecutive presencerelationship buildingcoachingadaptabilityempathystrategic thinkingteam managementorganizational skills