Aspire Software

Customer Support

• Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner
• Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems
• Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed
• Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements
• Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes
• Identify patterns in recurring issues and flag them to Product and Operations for longerterm fixes
• Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues
• Maintain and contribute to internal knowledge base articles and merchant-facing help documentation
• Meet or exceed team SLAs for response time, resolution time, and customer satisfaction

Customer Support Specialist

Designer

• Develop and evolve visual identities for brands, campaigns, and initiatives.
• Design logos, brand guidelines, and creative concepts from scratch.
• Ensure brand consistency across all digital and print touchpoints.
• Translate business objectives into compelling visual storytelling.
• Build visually compelling, high-converting and responsive websites and landing pages.
• Create wireframes, mockups, and user-friendly layouts.
• Optimize designs and animations for desktop and mobile experiences.
• Create engaging social media designs (images, carousels, ads, and other promotional assets) – managing 4 brands simultaneously with a minimum of 2 posts per brand per week (8+ posts weekly).
• Edit and produce short-form videos, reels, and motion graphics for digital channels.
• Develop creative concepts that drive engagement and brand awareness for all social media platforms.
• Design event collateral including: Booth graphics, Banners, Signage, Brochures/Flyers, Swag and promotional materials.
• Prepare print-ready files.
• Create executive-level PowerPoint presentations and templates.
• Transform complex information into visually compelling and easy-to-understand slides.
• Support sales, marketing, leadership, and corporate communications teams.
• Manage multiple projects simultaneously while meeting deadlines in a fast-paced environment.
• Stay current on design trends and platform best practices.
• Conduct competitive audits to identify design gaps and opportunities.
• A/B test design approaches to continuously improve engagement.

Senior Designer

Support Engineer

• Serving as the go-to expert for the Microsoft Dynamics 365 CRM platform
• Providing in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models
• Taking ownership of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions.
• Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail.
• Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs.
• Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements.
• Potentially contributing to project management and support service management activities.

Technical Support Engineer

Business Development Rep

• Prospect and engage public safety and child advocacy decision-makers through cold calls, email, LinkedIn, and events.
• Qualify inbound leads and schedule discovery calls or demos for Account Executives.
• Research target accounts, agencies, and buying committees to create highly relevant outreach.
• Hit or exceed monthly and quarterly targets for meetings set, qualified opportunities, and pipeline contribution.
• Maintain accurate and up-to-date records in HubSpot across all prospects, activities, and pipeline stages.
• Build and refine workflows, sequences, lead scoring, lifecycle stages, and custom HubSpot properties.
• Proactively identify and resolve data quality, routing, and pipeline visibility gaps.
• Build dashboards and reporting that provide visibility into conversion performance and sales activity.
• Partner closely with Marketing, Sales Engineers, and Account Executives to ensure high-quality opportunity handoffs.
• Feed ICP and messaging insights back into the go-to-market strategy based on prospect engagement and conversion trends.
• Continuously build product, market, and customer knowledge while progressing toward broader sales responsibilities over time.

Business Development Representative

Full-stack Engineer

• Configure and maintain AWS services including VPCs, EC2 instances, queues, DocumentDB, load balancers, security groups, Kubernetes clusters, and container repositories, along with network security controls (firewalls, WAF, and network ACLs).
• Build and manage Jenkins jobs and CI/CD pipelines that produce deployment artifacts, including ZIP packages and Docker images; maintain Kubernetes deployment configurations (kubectl, YAML).
• Write Linux utility scripts to support cluster management, automate deployments and operational tasks, and troubleshoot infrastructure issues across distributed environments.
• Develop and maintain applications in C#, T-SQL, Vue, HTML, and CSS; troubleshoot issues across the full stack including UI, API, database, messaging, and deployment layers.
• Build and maintain core application services on ServiceStack and the LLBLGen ORM data-access layer; customize and support platform-integrated applications such as Umbraco and Identity Server.
• Maintain and troubleshoot integrations between internal systems and external platforms; manage Git-based source control workflows (GitHub/GitLab) including branching, code reviews, and coordinated deployments.
• Work with SQL Server and T-SQL for querying, troubleshooting, and supporting application data.
• Support MongoDB/DocumentDB document storage and reason about relational and document database usage across application services.
• Design and support event-based, message-driven architecture using MassTransit over message brokers such as Amazon SQS, RabbitMQ, and Apache MQ across distributed application services.
• Apply AI-assisted development tools (e.g., GitHub Copilot, Devin) to coding, debugging, documentation, and PR workflows to measurably improve team productivity.
• Review, validate, and govern AI-generated code and infrastructure-as-code; evaluate emerging AI productivity tools and recommend adoption across engineering teams.
• Adapt deployment processes and engineering practices as platform requirements and tooling evolve.
• Mentor and guide engineers across the stack, raising the bar on code quality, architecture, and operational practices.
• Lead technical decisions and provide hands-on guidance on complex, cross-cutting problems from development through production troubleshooting.
• Partner with engineering leadership to set technical direction, plan coordinated releases, and onboard and grow team members.

Staff Software Engineer

• Analyze Jira tickets and understand functional and technical requirements.
• Develop, test, and maintain application features.
• Participate in two-week development sprints.
• Contribute to code reviews and follow the team’s development standards.
• Collaborate with team members to propose robust, maintainable solutions aligned with client needs.
• Participate in retrospectives and continuous improvement initiatives.
• Ensure code quality, performance, stability, and security.
• Clearly communicate ideas, recommendations, and technical arguments.

Intermediate/Senior Full Stack Software Developer – French Lang

• Senior full-stack .NET engineer to build and harden new multi-tenant cloud platform
• Working directly under Dermaine Peart's cloud initiative.
• Primary mandate: greenfield development in modern .NET, plus enough legacy fluency to help retire WCF/MSMQ/DTC dependencies blocking containerization.

Senior Software Developer

• Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.
• Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.
• Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.
• Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).
• Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.
• Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.
• Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.
• Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.
• Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence

Technical Support Specialist

• Outbound Prospecting: Initiate contact with potential clients using existing go-to-market channels, focusing on businesses integrated with Sadie’s AI-powered voice technology products.
• Lead Qualification: Assess and qualify leads to ensure alignment with our product offerings and pass them to the appropriate sales teams.
• CRM Management: Maintain accurate records of interactions and lead statuses in the CRM system, ensuring all data is up-to-date for efficient pipeline management.
• Performance Metrics: Meet and exceed targets related to lead generation, qualification rates, and Annual Recurring Revenue (ARR) contribution from qualified sales opportunities (SQLs).
• Collaboration: Work closely with marketing and sales teams to refine outreach strategies, messaging, and processes to maximize lead generation efforts.
• Market Insights and Trend Monitoring: Stay informed about technological advancements and operational trends within the hospitality industry. Regularly analyze market dynamics, customer behaviors, and competitor activities to identify new opportunities and adjust outreach strategies accordingly. Share relevant insights with internal teams to inform product development and marketing efforts.

• Prospect and qualify new leads using a combination of email, phone, social selling, and inbound follow-ups.
• Conduct product demos and consultative sales calls to showcase Sadie’s value to restaurant operators and decision-makers.
• Build and maintain a healthy pipeline using tools like HubSpot; accurately forecast and track progress toward monthly targets.
• Strategically identify regions or segments with the highest growth potential and help execute localized outreach efforts.
• Work closely with the Country Manager and broader sales team to refine messaging, improve processes, and close deals efficiently.
• Capture insights from prospects to inform product improvements and market fit.
• Attend local hospitality trade events and networking functions to build brand awareness and credibility.

Business Development Manager

Assistant

• **Billing Operations & Supervision **
• Oversee the end-to-end billing cycle, ensuring accuracy and timeliness of all invoices raised
• Review and approve invoices before issuance, ensuring compliance with contractual terms
• Resolve billing discrepancies and complex client queries in a professional and timely manner
• Ensure all billing processes align with company policies and regulatory requirements
• **Financial Accounting & Reporting **
• Assist the Finance Manager with daily duties and month-end close activities
• Maintain accurate billing records and reconcile accounts on a regular basis
• Assist in month-end close activities including revenue recognition and accruals
• Produce billing reports, KPIs, and dashboards for senior management
• Monitor outstanding receivables and coordinate with the collections team to reduce aged debt
• Support external audits by providing accurate billing data and documentation
• **Systems & Technology **
• Utilise Xero (or similar cloud accounting software) for financial transactions, reconciliations, and reporting
• Leverage Autotask (or similar PSA/CRM platform) to manage service delivery billing and time tracking — experience desirable but full training available for the right candidate
• Champion the adoption of technology to automate manual billing processes and improve efficiency
• Maintain and optimise billing system configurations, templates, and integrations
• Produce and manage data using Microsoft Excel, including pivot tables and lookups for billing analysis
• **Stakeholder & Client Engagement **
• Act as the primary point of contact for internal teams and clients regarding billing matters
• Collaborate with Sales, Operations, and Customer Success teams to ensure billing accuracy
• Communicate proactively with clients to resolve invoice disputes and ensure satisfaction
• Support commercial negotiations by providing billing data and trend analysis
• **Process Improvement**
• Identify and implement improvements to billing workflows, reducing errors and processing time
• Develop and maintain billing policies, procedures, and standard operating guides
• Lead or contribute to finance system implementation and upgrade projects as required

Accounts Assistant

Security Analyst

• Monitor security alerts, logs, and events from Bitdefender and escalate incidents as appropriate
• Assist with the gathering IT security data to determine status of mandated fundamentals within the group
• Assist in the evaluation of proper administration and maintenance of firewalls
• Support user access management, including provisioning, deprovisioning, and periodic access reviews at the group level
• Participate in incident response activities, including documentation and post-incident reviews
• Assist in administering identity and access management (IAM) systems and multi-factor authentication (MFA) solutions
• Respond to helpdesk tickets related to security issues (e.g., locked accounts, phishing reports)
• Assist with security awareness training initiatives and phishing simulation campaigns
• Contribute to compliance efforts related to frameworks such as ISO 27001, NIST, SOC 2, or PCI-DSS (including technical document review)
• Assist with onboarding and offboarding of new companies to the group
• Assist with onboarding and offboarding of new employees within the group
• Assist with development and distribution of appropriate communication regarding IT Security within the group
• Other duties as assigned by direct supervisor

• Respond to customer inquiries with courtesy, empathy, and professionalism
• Guide customers in using our software
• Actively listen to customers' needs
• Resolve issues efficiently
• Explain solutions clearly, simply, and in a reassuring manner
• Ensure rigorous follow-up on requests
• Document interactions and solutions
• Escalate more complex technical issues at the appropriate time
• Collaborate with internal teams to improve the customer experience

Technical Support Agent

Sales

• **What you will own **
• - New-logo bookings. This is the primary measure of the role.
• - Full-cycle pipeline generation and conversion across healthcare and manufacturing.
• - Direct coaching and development of three account executives.
• - Sales process, forecasting discipline, and CRM hygiene (Salesforce, MEDDPICC).
• - The go-to-market motion for ConnectOS into both new accounts and the existing base.
• - Comp plan design and quota setting in partnership with the CEO. Working named target accounts personally.

Vice President of Sales

Accountant

• Perform financial period close tasks and complex journal entries/accounting analysis.
• Perform Balance Sheet analysis and reviews, including reconciliations of accounts.
• Perform day to day recording AP and AR data (Invoices/credit notes etc.)
• Make sure all invoices are entered and issued in a timely manner correctly in the ERP.
• Follow up with Vendors/Suppliers regarding missing invoices, full accountability on the cost accruals for the P&L review.
• Process payments, bank transfers, and ensure that approvals are adequate.
• Reconcile expense reports, credit cards, invoices, and inter-company transactions.
• Ensure that key controls and procedures are respected and implemented where needed.
• Preparing financial KPIs and reviewing for accuracy.
• Participate in the completion of audit engagements and compliance requirements.
• Prepare ad-hoc performance analysis and management reporting.
• Assist in financial integration for new acquisitions.
• Perform variance analysis of actual results vs. financial plans (budgets and forecasts)
• Support Head of Finance in oversight of junior accountants, including review of their work, coaching and onboarding. Supervise & assist the team and make sure the whole team delivers in a timely manner.
• Participate in special projects.

Customer Support Specialist

Senior Designer

Technical Support Engineer

Business Development Representative

Staff Software Engineer

Intermediate/Senior Full Stack Software Developer – French Lang

Senior Software Developer

Technical Support Specialist

Business Development Representative

Business Development Manager

Accounts Assistant

Security Analyst

Technical Support Agent

Vice President of Sales

Senior Accountant