Aspire Software

Account Executive

• Establish a strategic and tactical sales plan and ensure sales targets are met
• Identify new opportunities in defined geographic and sector areas
• Identify client-specific needs and conduct presentations, discussions, and demonstrations
• Create and prepare quotes, negotiate, and close deals
• Coordinate with presales resources throughout the sales process
• Manage the sales process from first contact to close and maintain client relationships for recurring opportunities
• Review market analysis to determine customer needs and volume potential, and develop sales activities to support company goals
• Partner with marketing on lead generation, campaigns, messaging, and case studies
• Represent the company at trade association meetings and trade shows
• Support responses to RFPs
• Report opportunities and sales cycle status in Salesforce
• Analyze and control expenditures to conform with budgetary requirements
• Prepare periodic sales reports showing sales volume and potential sales
• Maintain relevant competence regarding clients’ needs and our products and solutions

Enterprise Sales Executive – Healthcare

Manager

• Lead, coach, and support a distributed customer support team across North America and the Philippines.
• Establish clear triage, follow-up, and resolution processes to improve response times and ticket management.
• Serve as the primary escalation point for complex customer issues and support-related concerns.
• Identify operational bottlenecks and implement more effective support workflows and processes.
• Partner closely with R&D and Engineering teams to improve bug backlog management and escalation cadence.
• Build visibility into support operations through reporting, documentation, and process tracking.
• Contribute to improving the overall customer experience across multiple products and support channels.
• Support the rollout and adoption of AI-enabled support tools and workflows.
• Help rebuild team trust and long-term stability following several leadership transitions.

Support Manager

Customer Success Manager

• Manage a portfolio of assigned customer accounts and serve as a primary point of contact for ongoing relationship management.
• Lead and coordinate contract renewal activities, including renewal planning, tracking, risk identification, and internal alignment to support successful and timely renewals.
• Monitor customer health through regular review of account activity, adoption trends, satisfaction indicators, and business outcomes.
• Proactively identify and mitigate retention risks by developing action plans and partnering with internal stakeholders to address issues in a timely manner.
• Build and expand relationships within customer organizations by identifying and engaging additional stakeholders, decision-makers, and champions.
• Help customers define, measure, and achieve value from the company’s products and services.
• Conduct regular customer meetings, business reviews, and success planning sessions to maintain engagement and align on objectives.
• Manage internal customer expectations by clearly communicating customer priorities, needs, and concerns to appropriate internal teams.
• Collaborate with Sales to support expansion opportunities within existing accounts, including identifying potential upsell or cross-sell needs and assisting with account strategy.
• Partner closely with Sales, Professional Services, Support, Product, Finance, and other internal teams to ensure a consistent and effective customer experience.
• Maintain accurate and timely customer records, account plans, renewal updates, and activity documentation in CRM and other business systems.
• Contribute to the development and continuous improvement of customer success processes, standards, and best practices.

• Lead and develop the overall Customer Success organization, including Customer Success, Professional Services, Procurement, Technical Account Management, and Customer Support.
• Establish a clear operating model across the customer lifecycle, with defined handoffs, ownership, service levels, and success metrics.
• Build a scalable organization with strong leadership, role clarity, talent development, and performance accountability.
• Serve as a key member of the leadership team, contributing to company strategy, growth planning, and cross-functional execution.
• Own the post-sale customer journey from contract handoff through implementation, go-live, adoption, value realization, renewal, and expansion support.
• Ensure customers have a consistent experience across all delivery and support touchpoints.
• Create a process for identifying risk, driving intervention plans, and improving retention and customer health.
• Lead implementation and onboarding strategy to ensure projects are delivered on time, on budget, and with high customer satisfaction.
• Standardize implementation methodologies, project governance, documentation, and resource planning. Improve services quality, utilization, gross margin, and repeatability while preserving strong customer outcomes.
• Partner with Sales and Solution Architect teams to improve transition quality from presale to delivery and reduce implementation risk.
• Oversee the Technical Account Management function as a strategic bridge between technical delivery, adoption, optimization, and customer advocacy.
• Ensure customers receive proactive technical guidance, issue prevention, and best-practice recommendations.
• Partner with Product, Engineering, and Support to escalate, prioritize, and resolve strategic customer issues.
• Use TAM insights to identify product gaps, adoption barriers, and upsell or expansion opportunities.
• Own the customer support strategy, including service model, case management, escalation processes, responsiveness, and quality standards.
• Establish and manage support KPIs such as response times, resolution times, customer satisfaction, and escalation trends.
• Improve the support experience through process optimization, knowledge management, tooling, and root-cause analysis.
• Ensure the support function is both reactive when needed and increasingly proactive in preventing recurring issues.
• Partner with Sales on renewal strategy and account growth, ensuring strong adoption, executive relationships, and measurable realized value.
• Build the processes, health scoring, customer reviews, and forecasting needed to improve gross and net retention.
• Identify churn risks early and lead save plans for at-risk customers.
• Support expansion by ensuring customers are referenceable, successful, and ready for broader adoption of solutions and services.
• Partner with Sales to ensure strong post-sale transitions, accurate expectation setting, and alignment on account strategy.
• Partner with Product to communicate customer needs, product gaps, support trends, and strategic feedback.
• Partner with Revenue Operations and Finance to improve forecasting, reporting, capacity planning, and lifecycle efficiency.
• Collaborate with Marketing and executive leadership on customer advocacy, references, case studies, and voice-of-customer programs.
• Define and manage a KPI framework for the full post-sale organization, including onboarding performance, adoption, customer health, support quality, retention, expansion readiness, and services profitability.
• Build dashboards, business reviews, and operating cadences that provide visibility into team performance and customer outcomes.
• Drive process discipline, standardization, and continuous improvement across all post-sale functions. Use data to inform decisions on staffing, coverage, prioritization, and investment.

VP Customer Success

• Manage the end-to-end sales process, from lead generation to signed agreement.
• Identify and prospect new restaurant customers across your geography through outbound outreach, networking, and on-site visits.
• Conduct in-person meetings and product demos to understand customer needs and position Sadie’s value.
• Collaborate with internal teams to ensure a smooth handoff from sales to onboarding and customer success.
• Maintain accurate pipeline data and forecasting in the CRM.
• Represent Sadie at local industry events, restaurant meetups, and trade shows.
• Consistently achieve and exceed monthly and quarterly sales targets.

Account Executive, Restaurant

Business Development Rep

• **Your Mission**
• You'll be at the forefront of our UK expansion, identifying, researching, and engaging target accounts through strategic prospecting and value-led outreach.
• This is a high-impact individual contributor role where your success directly fuels company growth.
• **How You'll Be Set Up to Win**
• Strong Market Position: Leverage our existing relationships with major UK enterprises and proven track record.
• Sales & Marketing Alignment: Work closely with our presales, marketing and implementations teams, who are committed to your success.
• Empowered to Own It: You'll have autonomy to test approaches, refine messaging, and build your pipeline your way.
• Ready-to-Convert Market: Target accounts already frustrated with incumbent providers and actively seeking better alternatives.
• Resources & Support: Full enablement, proven playbooks, and a leadership team invested in your development.

Business Development Executive

Solutions Engineer

• **Cross-Functional AI Deployment:** Collaborate with Sales, Marketing, and Operations to identify manual processes that can be enhanced by AI (e.g., lead enrichment, sentiment analysis, or automated reporting).
• **Workflow Automation:** Design and manage complex automated workflows using Zapier, Make, or Power Automate to connect disparate tools with AI engines (OpenAI, Anthropic, etc.).
• **CRM Enhancement:** Implement AI-driven features within Dynamics 365 for Sales to improve data hygiene and sales team productivity.
• **Custom Prompt Engineering:** Develop and refine high-quality prompts and "GPT" style agents tailored to specific departmental needs.
• **Tool Evaluation:** Research and pilot emerging AI tools to determine their feasibility and ROI for our specific business use cases.

AI Solutions Engineer – Integrations, Automation

AI Engineer

• Build working product solutions using AI as the primary execution medium
• Rapidly prototype, iterate, and refine solutions to validate ideas early
• Use AI agents for requirements analysis, design exploration, implementation, and testing
• Move from problem understanding to working solution without reliance on legacy SDLC rituals
• Engage directly with customers to understand workflows, pain points, and unmet needs
• Use live demos and working prototypes to drive customer conversations
• Validate solutions through real usage, not assumptions or opinions
• Build trust by clearly explaining AI behavior, limitations, and tradeoffs
• Frame problems clearly and precisely before execution
• Identify new AI-powered solution opportunities and revenue potential
• Evaluate ideas based on impact, feasibility, and learning velocity
• Use experimentation to discard weak ideas quickly
• Define success in terms of adoption, retention, efficiency, and revenue impact
• Prioritize initiatives based on outcomes, not feature volume
• Continuously assess whether solutions are creating real value
• Own the full lifecycle from idea to impact
• Work closely with AI Product Engineers and AI Developers within AI Pods
• Align engineering, design, and data efforts around outcomes
• Communicate clearly with internal stakeholders
• Represent the product externally with credibility and clarity

AI Lead

Director

• Achieve sustainable business growth by positioning the company strategically within its markets and aligning operations with long-term objectives
• Deliver measurable improvements in scalability, efficiency, and operational excellence across the business
• Drive consistent revenue growth through effective market expansion, cross-selling, and customer-focused strategies
• Ensure customer satisfaction and loyalty remain strong, supporting high retention and advocacy
• Maintain clear, market-aligned product strategies and roadmaps that balance innovation with stability, supporting both new customer acquisition and retention
• Foster an environment of innovation and technology adoption, challenging the status quo and leveraging emerging tools (including AI) to improve products, services, and operations
• Own full P&L responsibility, ensuring revenue growth, profitability, financial discipline, and long-term resilience
• Translate deep financial insight into strategic and operational decisions that maximize value creation
• Meet or exceed key performance metrics including revenue, EBITDA, ROI, and customer retention
• Optimize capital allocation and ensure predictable financial performance across monthly, quarterly, and annual periods
• Build and sustain high-performing teams capable of delivering exceptional results across all functions
• Create a culture of accountability, innovation, and continuous improvement that enhances both individual and organizational performance
• Inspire, motivate, and develop teams to achieve ambitious milestones and exceed expectations
• Lead confidently through change, simplifying complexity, removing roadblocks, and executing strategies that deliver long-term business success
• Represent Tag Software Group leadership values by demonstrating humility, empathy, strategic judgment, and an entrepreneurial mindset in all decisions

Managing Director – NAM

• Own end-to-end development of the Enterprise Voice AI Agent: architecture, features, integrations, and ongoing maintenance
• Build and tune AI voice agent pipelines — including speech recognition, natural language understanding, dialogue management, and text-to-speech
• Develop and maintain the frontend (React/Next.js) and backend (Node.js/Python) components of the platform
• Integrate the voice agent with the portfolio company's existing systems (CRMs, telephony platforms, APIs) and their clients' infrastructure
• Maintain a prioritized backlog and drive features and improvements to production independently
• Serve as the main technical liaison with the portfolio company — conducting requirements sessions, reviews, and status updates in Dutch
• Translate the portfolio company's business needs into technical specifications and working software
• Write client-facing documentation, release notes, and user guides in Dutch
• Manage expectations proactively and communicate timelines, risks, and decisions clearly
• Design and integrate AI agents to automate testing, debugging, performance monitoring, and feature prototyping
• Supervise agentic AI outputs to ensure they align with product goals, code standards, and security requirements
• Continuously improve platform reliability, call handling quality, and voice agent performance
• Apply AI tools to documentation, observability, and operational workflows

AI Developer – Dutch Speaking

QA Automation Engineer

• Cross-Functional AI Deployment: Collaborate with Sales, Marketing, and Operations to identify manual processes that can be enhanced by AI (e.g., lead enrichment, sentiment analysis, or automated reporting).
• Workflow Automation: Design and manage complex automated workflows using Zapier,
• Make, or Power Automate to connect disparate tools with AI engines (OpenAI, Anthropic, etc.).
• CRM Enhancement: Implement AI-driven features within Dynamics 365 for Sales to improve data hygiene and sales team productivity.
• Custom Prompt Engineering: Develop and refine high-quality prompts and "GPT" style agents tailored to specific departmental needs.
• Tool Evaluation: Research and pilot emerging AI tools to determine their feasibility and ROI for our specific business use cases.

AI Automation Engineer

Full-stack Engineer

• Investigate, identify, and resolve technical issues.
• Collaborate with cross-functional teams as needed to triage and solve software issues.
• Build and maintain positive relations by handling requests in a timely manner.
• Build well-designed, testable, efficient, secure code.
• Write unit tests, service level, and UI tests with help from senior teammates.
• Foster a culture of documentation and knowledge sharing within the team.
• Understand the user experience of the Möbius platform.

Junior Software Developer – CLM

• Build working product solutions using AI as the default execution approach
• Rapidly prototype, iterate, and refine solutions to validate ideas quickly
• Use AI agents to generate designs, implementations, and tests
• Move from problem understanding directly to implementation without legacy SDLC constraints
• Analyze problems deeply before execution
• Break down ambiguous problems into solvable components
• Explore multiple solution approaches using AI
• Make informed tradeoffs between speed, quality, and feasibility
• Participate in customer demos and presentations of working solutions
• Explain how solutions work and why specific design decisions were made
• Incorporate customer feedback directly into rapid iterations
• Ensure solutions meet functional and non-functional expectations
• Use AI to generate unit, integration, and UI tests
• Iterate continuously based on feedback and observed behavior

Analyst

• Conduct industry and market research
• Identify and evaluate acquisition targets
• Support preparation of internal investment materials
• Assist with financial analysis and valuation
• Contribute to due diligence activities
• Maintain acquisition pipeline tracking
• Participate in internal transaction discussions

M&A Analyst – Academic Work Placement, Internship

• Lead the design, development, and implementation of software applications and systems.
• Collaborate with product managers, designers, and other stakeholders to define software requirements and specifications.
• Mentor and guide junior software engineers to enhance their skills and ensure quality delivery.
• Conduct code reviews to maintain high code quality and adherence to best practices.
• Design and architect scalable, maintainable, and robust software solutions.
• Identify and resolve performance bottlenecks and bugs in a timely manner.
• Drive continuous improvement in software development processes and tools.
• Stay updated with emerging technologies and industry trends to incorporate innovative solutions.