Aspire Software

General

• Own revenue end to end, hands on
• Own new revenue for Orbit and take a hands on approach to closing business
• Build pipeline through targeted outbound, webinars and events, partnerships, and leveraging PCR’s installed base
• Run deals end to end from discovery to demo to pilot or proof to proposal to negotiation to close
• Sell to cross functional stakeholders and buying committees across IT, procurement, finance, and operations
• Maintain strong CRM hygiene, forecasting, and a consistent weekly operating cadence for pipeline reviews and deal strategy
• Create and run outbound motions including account lists, sequencing, messaging tests, and a call email LinkedIn mix
• Develop campaigns that create spikes in demand such as webinars, customer showcases, partner sessions, and conference follow ups
• Establish a simple measurable funnel and iterate quickly using conversion rates, cycle length, and win loss themes
• Use PCR’s credibility, relationships, and customer access to accelerate trust and shorten cycles
• Spend meaningful time in customer conversations to understand workflows, blockers, and urgency drivers
• Turn insights into structured inputs for product and engineering including requirements, prioritization, integrations, packaging, and what needs to be true to win and expand
• Partner closely with product and engineering to sharpen workflows and push fast iterations that improve conversion, adoption, and retention
• Create early proof points such as reference customers, case studies, and outcome narratives
• Continuously look for opportunities to expand Orbit into adjacent needs across the higher ed and public sector IT workflow where PCR plays today
• Identify and validate new modules, integrations, and next products through discovery, then help turn the best opportunities into a clear build and sell plan
• Bring a GM mindset to growth by increasing ACV, improving retention and expansion, and strengthening Orbit’s strategic position over the next three to five years
• Create the repeatable sales playbook including ICP, messaging, talk tracks, demo narrative, objection handling, sequences, and lightweight enablement
• Recommend when to add capacity such as SDR, marketing support, partners, and CS based on leading indicators and what is proven
• Help define the longer term commercial approach including coverage model, partner strategy, and the operating cadence that scales

Head of Revenue

Director

• Drive all departments in the company, engaging and inspiring people, developing leadership, and ensuring a good cultural corporate environment.
• Review, redesign, streamline and implement internal processes and/or tools.
• Drive and lead the business transformation, bringing innovation to the table, engaging people, and managing the changes promoted.
• Drive the sales team to increase new customer acquisitions and expand sales to existing clients.
• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development.
• Negotiate contracts and business models with enterprise companies.
• Execute an effective, long-term customer success program for clients.
• Implement and maintain client support initiatives.
• Facilitate both in-house and client training sessions.
• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution.
• Coordinate the administration of annual customer satisfaction surveys and other communication tools.
• Ensure clear product roadmaps are established, followed, and adapted to meet market needs.
• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations.
• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers.
• Facilitate the growth of Product Managers by aligning their activities with job descriptions.
• Review with Senior Management and the team annual, quarterly, and monthly revenue results/forecasts and costs.
• Participate in the development of internal department policies and programs to support quality and growth.

Managing Director – Enterprise Software

Account Executive

• Manage the end-to-end sales process, from lead generation to signed agreement.
• Identify and prospect new restaurant customers across your geography through outbound outreach, networking, and on-site visits.
• Conduct in-person meetings and product demos to understand customer needs and position Sadie’s value.
• Collaborate with internal teams to ensure a smooth handoff from sales to onboarding and customer success.
• Maintain accurate pipeline data and forecasting in the CRM.
• Represent Sadie at local industry events, restaurant meetups, and trade shows.
• Consistently achieve and exceed monthly and quarterly sales targets.

Account Executive, Restaurant

• Manage the end-to-end sales process, from lead generation to signed agreement.
• Identify and prospect new restaurant customers across your geography through outbound outreach, networking, and on-site visits.
• Conduct in-person meetings and product demos to understand customer needs and position Sadie’s value.
• Collaborate with internal teams to ensure a smooth handoff from sales to onboarding and customer success.
• Maintain accurate pipeline data and forecasting in the CRM.
• Represent Sadie at local industry events, restaurant meetups, and trade shows.
• Consistently achieve and exceed monthly and quarterly sales targets.

Software Engineer

• Diriger une équipe de développement en télétravail et contribuer à l'évolution d'une solution au cœur d'une entreprise reconnue.
• Combiner leadership technique et contribution directe au développement logiciel.
• Guider l'équipe responsable des systèmes existants et participer activement aux décisions d'architecture de l'écosystème.
• Moderniser en toute sécurité un vaste système essentiel aux activités des clients.
• Intégrer des processus de développement assistés par l'IA et collaborer étroitement avec les spécialistes.
• Définir l'architecture et la feuille de route de l'application de prochaine génération.

Lead Developer

Controller

• Own the preparation and review of all assigned business month-end, quarter-end, and year-end close deliverables, including the statement of cash flows and dividend declarations.
• Own the treasury function, including monthly cash requirements reporting, banking administration, debt management, working capital planning, coordinating dividend payment and maintaining accurate cash visibility at all times.
• Coordinate tax compliance obligations where required, specifically transfer pricing arrangements, corporate tax support, and compliance deadlines, consulting with external advisors as needed.
• Serve as the technical accounting lead for assigned businesses, providing guidance on IFRS 15, IFRS 16, IFRS 3, consolidations, and other complex accounting matters.
• Lead the intercompany reconciliation and recharges process across assigned businesses, including resolving complex discrepancies and improving consistency between entities.
• Own and strengthen the internal control environment across the portfolio, identifying financial risks, addressing control gaps, and supporting clean audit outcomes.
• Support acquisition integration from a technical accounting perspective, including step plan adherence, revenue recognition checklists, and PPA model review, as well as aligning newly acquired businesses with Fluent’s accounting policies and controls.
• Manage a team of 2–3, ensuring tasks are appropriately delegated and team members are coached and developed, while maintaining accountability for the accuracy and quality of their work.
• Partner with cross-functional leaders at the businesses and align priorities, financial risk, process improvements, and broader finance initiatives.

Portfolio Controller

Financial Planning and Analysis

• Own the preparation and review of all assigned business month-end, quarter-end, and year-end close deliverables, including the statement of cash flows and dividend declarations.
• Own the treasury function — including monthly cash requirements reporting, banking administration, debt management, and maintaining accurate cash visibility at all times.
• Actively identify and implement AI-assisted automation opportunities within the controllership, reducing manual processing time and increasing capacity for higher-value analytical work.
• Lead the intercompany reconciliation and recharges process across your assigned businesses.
• Coordinate tax compliance obligations where required, specifically transfer pricing arrangements, consulting with external advisors as needed.
• Support acquisition integration from a technical accounting perspective — including step plan adherence, revenue recognition checklists, and PPA model review.
• Manage a team of 2–3, ensuring tasks are appropriately delegated and team members are coached and developed.

Finance Manager

Support Engineer

• Provide telephone and email support to our clients operating within a complex regulatory environment, across all IDGateway products.
• Build and maintain strong client relationships with key contacts throughout the support lifecycle.
• Follow the company support process, logging and documenting all incidents accurately using Jira Service Desk, Confluence and other Atlassian tools.
• Investigate reported issues thoroughly and author clear, well-articulated tickets that accurately capture the problem for development teams.
• React quickly to incoming tickets to ensure SLAs are met, communicating and escalating issues as necessary.
• Regularly update and report ticket progress and status to the team and to clients until complete.
• Identify patterns and recurring issues across support tickets, feeding insights back to the team to help prevent future occurrences.
• Support data analytics on support trends and issues, ensuring findings are clearly documented and evidenced.
• Carry out client communication using tools such as HubSpot, Teams, Jira and Outlook.
• Collate and prepare support information for inclusion in client-facing reports.
• Use AI tools such as Claude to help identify recurring themes and patterns across support tickets, and to support the production of client-facing reports and documentation.
• Work alongside team members to deliver user education by maintaining training and client documentation materials.
• Apply the company’s values and behaviours to their work ethic.

Client and Product Support Analyst

• Identify and engage prospective customers through outbound calls, email, LinkedIn, and industry events
• Conduct discovery calls to qualify leads and understand rental business workflows and challenges
• Present and sell our SaaS car rental platform, clearly articulating ROI, efficiency gains, and revenue impact
• Manage the full end-to-end sales cycle, from first contact through contract execution
• Seamlessly transition new customers to onboarding and customer success teams
• Support early-stage customers through activation and first value realization
• Maintain accurate pipeline, activity tracking, and forecasting in CRM tools (HubSpot or similar)
• Consistently meet or exceed monthly and quarterly KPIs (outreach, demos, pipeline, revenue)
• Act as a product expert and trusted advisor to car rental operators
• Gather customer feedback from the field to influence product roadmap and go-to-market strategy

Full-stack Engineer

• Maintain, debug, and extend legacy .NET Framework applications and their SQL Server databases
• Build new features in our modern stack: React frontends backed by .NET Core or Node APIs with PostgreSQL
• Design and optimize SQL Server and PostgreSQL schemas, queries, and stored procedures
• Use AI coding tools (GitHub Copilot, Claude, Cursor, or similar) to accelerate development and code review
• Write clean, testable code and participate in code reviews
• Work with QA to ensure quality across both legacy and modern surfaces
• Document technical decisions and contribute to internal knowledge sharing

Intermediate Software Developer

Product Manager

• Own the future direction of the ERP platform, including product vision, priorities, and long-term evolution.
• Assess opportunities to modernize the current ERP platform, including evaluating rebuild versus enhancement paths and identifying where AI-enabled capabilities could improve workflows, efficiency, and customer value.
• Build and maintain a roadmap grounded in customer needs and business impact.
• Make clear decisions about what should be built, improved, delayed, or removed.
• Act as the primary product contact for customers, leading conversations to understand needs, pain points, and future requirements.
• Conduct customer interviews and gather feedback from users and internal teams.
• Translate customer needs into clear product requirements.
• Design and partner with engineering to create an intuitive product experience.
• Set priorities and provide clear direction to the engineering team.
• Guide projects from discovery and planning through launch.
• Keep delivery focused on deadlines, customer value, and measurable outcomes.
• Resolve questions and roadblocks while keeping stakeholders aligned.
• Ensure product changes are introduced without disrupting existing customers.

Client Services Representative

• Handle incoming calls and support emails
• Analyze and resolve customer requests related to our software
• Escalate and track incidents in Jira
• Apply application updates
• Perform application testing
• Update internal registries and the knowledge base

Application Support Technician, Customer Service – Permanent (CDI)

QA Engineer

• Works alongside other team members, carrying out all types of testing activities as required during the software release cycle.
• Builds and maintains a deep understanding of all IDG products from a user perspective but with technical insight.
• Undertakes test execution and ensures that all errors are identified and corrected.
• Creates, executes and maintains a low code and coded automated test suite for product testing purposes.
• Carries out non-functional tests (i.e. Security/Accessibility/Performance) throughout the testing process, using relevant tools to identify vulnerabilities in the platform(s).
• Designs and documents test cases and reports.
• Is analytical with a structured approach to diagnosis and problem solving.
• Identifies defects, records them, and ensures that they are actioned.
• Ensures a good level of teamwork, by highlighting problems and issues in good time, proactively suggesting solutions to resolve problems.
• Takes ownership for completing tasks that may rely on the contribution of other team members.
• Has the confidence and ability to directly reject incorrect work.
• Is able to estimate work, from small change requests to larger projects.
• Organises work effectively and meets deadlines. Makes decisions to prioritise work.
• Takes ownership of personal development.

Quality Assurance Analyst

Customer Success Manager

• Manage the end-to-end onboarding of new hotel partners
• Set clear expectations, provide training, and ensure full system adoption
• Collaborate with integration and support teams to deliver a fast, smooth go-live
• Act as the main point of contact post-onboarding
• Build trust and strong working relationships with hotel operators and managers
• Monitor customer health and proactively address issues before they escalate
• Proactively gather, track, and analyze customer feedback
• Identify patterns, surface pain points, and advocate for customer needs internally
• Collaborate with Product and Engineering to prioritize improvements based on feedback
• Help document and improve scalable customer success playbooks
• Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing
• Develop new initiatives and support programs to improve retention and satisfaction
• Ensure customers understand the full value of Sadie and how to use all relevant features
• Identify upsell opportunities or new integrations that add value
• Support expansion and referrals within multi-location groups

Aspire Software

Head of Revenue

Managing Director – Enterprise Software

Account Executive, Restaurant

Account Executive, Restaurant

Lead Developer

Portfolio Controller

Finance Manager

Client and Product Support Analyst

Account Executive

Intermediate Software Developer

Product Manager

Application Support Technician, Customer Service – Permanent (CDI)

Quality Assurance Analyst

Customer Success Manager, Hotels

Customer Success Manager, Hotels