Application Support Technician, Customer Service – Permanent (CDI)

Aspire Software

Technician providing client support and resolving software issues at E-Finances. Collaborating with a tight-knit team, contributing to effective customer assistance.

Posted 7/17/2026full-timeCarquefou • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service orientation with a focus on satisfaction, alongside analytical skills for resolving software-related requests. Proficient in both French and English, with foundational knowledge in banking and insurance sectors.

Highest-signal resume keywords

Customer SupportIncident Tracking in JiraSQL Database ManagementPython ScriptingService Delivery Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application TestingBasic Accounting KnowledgeWindows ServerClient-Server ArchitectureWorkstation ManagementSoftware UpdatesAnalytical SkillsTechnical SupportAPI ToolsTest Tools

Soft Skills

Good Listening SkillsWritten Communication SkillsInterpersonal Relations

Tools & Technologies

JiraDBeaverSquash TMPostmanBruno

Industry Keywords

Regulated EnvironmentBankingInsuranceMutualsHealthcare

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Handle incoming calls and support emails
Analyze and resolve customer requests related to our software
Escalate and track incidents in Jira
Apply application updates
Perform application testing
Update internal registries and the knowledge base

Requirements

What you’ll need

Service-oriented with a strong focus on customer satisfaction, supported by good listening and analytical skills.
Prior experience in a regulated environment (banking, insurance, mutuals, healthcare) and strong computer literacy are assets.
Good written communication skills and ease in interpersonal relations.
Fluent in French and English. Dutch is a plus.
Basic accounting knowledge and initial experience in the banking, insurance, or mutual sector.
IT knowledge: Windows Server, client-server architecture, workstation (office tools, web browsers).
Understanding of systems and database management (SQL, tools such as DBeaver).
Basic technical skills (Python scripting, test tools such as Squash TM, or API tools such as Postman/Bruno) are a plus.
Previous experience in service delivery management, handling complaints, or customer/technical support is desirable.

Benefits

Comp & perks

Employer-covered health insurance
Meal vouchers
Bonuses