Customer Success Manager, Hotels

Aspire Software

Customer Success Manager for hotels working with partners. Managing onboarding, support, and relationship building with hotel partners using Sadie's AI technology.

Posted 7/15/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on onboarding, relationship building, and proactive issue resolution. Skilled in collaborating cross-functionally to enhance customer satisfaction and retention through effective communication and feedback analysis.

Highest-signal resume keywords

Customer Success ManagementOnboarding ExperienceRelationship BuildingProblem SolvingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Highly OrganizedEmpatheticCustomer-Obsessed

Industry Keywords

Hospitality TechCustomer Feedback AnalysisCustomer RetentionUpsell OpportunitiesCross-Functional Collaboration

About the role

Key responsibilities & impact

Manage the end-to-end onboarding of new hotel partners
Set clear expectations, provide training, and ensure full system adoption
Collaborate with integration and support teams to deliver a fast, smooth go-live
Act as the main point of contact post-onboarding
Build trust and strong working relationships with hotel operators and managers
Monitor customer health and proactively address issues before they escalate
Proactively gather, track, and analyze customer feedback
Identify patterns, surface pain points, and advocate for customer needs internally
Collaborate with Product and Engineering to prioritize improvements based on feedback
Help document and improve scalable customer success playbooks
Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing
Develop new initiatives and support programs to improve retention and satisfaction
Ensure customers understand the full value of Sadie and how to use all relevant features
Identify upsell opportunities or new integrations that add value
Support expansion and referrals within multi-location groups

Requirements

What you’ll need

Have 3+ years of experience in a customer success, account management, or hospitality tech role
Previous experience as a front desk hotelier or manager
Are highly organized, empathetic, and customer-obsessed
Love building relationships and solving problems
Have strong written and verbal communication skills
Are comfortable working in fast-moving environments with competing priorities

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aspire Software Website LinkedIn All Job Openings 1001 - 5000 employees ☁️ SaaS 🏢 Enterprise 🤝 B2B SaaS
Enterprise
B2B Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved. Customer Success Manager, Hotels Job not on LinkedIn 🔥 20 minutes ago 🇦🇺 Australia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage the end-to-end onboarding of new hotel partners
Set clear expectations, provide training, and ensure full system adoption
Collaborate with integration and support teams to deliver a fast, smooth go-live
Act as the main point of contact post-onboarding
Build trust and strong working relationships with hotel operators and managers
Monitor customer health and proactively address issues before they escalate
Proactively gather, track, and analyze customer feedback
Identify patterns, surface pain points, and advocate for customer needs internally
Collaborate with Product and Engineering to prioritize improvements based on feedback
Help document and improve scalable customer success playbooks
Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing
Develop new initiatives and support programs to improve retention and satisfaction
Ensure customers understand the full value of Sadie and how to use all relevant features
Identify upsell opportunities or new integrations that add value
Support expansion and referrals within multi-location groups 🎯 Requirements
Have 3+ years of experience in a customer success, account management, or hospitality tech role
Previous experience as a front desk hotelier or manager
Are highly organized, empathetic, and customer-obsessed
Love building relationships and solving problems
Have strong written and verbal communication skills
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