Technical Support Agent

Aspire Software

Technical Support Agent providing customer support for software at ProgressionLIVE. Aiding clients in various industries with technical issues and inquiries regarding the software.

Posted 6/29/2026full-timeTrois-Rivières • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by responding to inquiries with empathy and professionalism, guiding clients in software usage, and effectively resolving issues. Bilingual capabilities enhance communication with diverse clients, while experience with SaaS products and ticketing systems supports efficient service delivery.

Highest-signal resume keywords

BilingualismB2B Customer Service ExperienceSaaS Product KnowledgeTicketing System ProficiencyTechnical Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyActive ListeningClear CommunicationProfessionalismCollaboration

Tools & Technologies

Ticketing SystemsCRM

Certifications & Qualifications

College Diploma

Industry Keywords

Customer ExperienceTechnical SupportSoftware GuidanceIssue ResolutionFollow-Up

About the role

Key responsibilities & impact

Respond to customer inquiries with courtesy, empathy, and professionalism
Guide customers in using our software
Actively listen to customers' needs
Resolve issues efficiently
Explain solutions clearly, simply, and in a reassuring manner
Ensure rigorous follow-up on requests
Document interactions and solutions
Escalate more complex technical issues at the appropriate time
Collaborate with internal teams to improve the customer experience

Requirements

What you’ll need

College diploma or other relevant training
Bilingualism to effectively support clients across multiple regions
Experience in B2B customer service
Comfortable with technology
Experience with SaaS products (an asset)
Experience with ticketing systems or CRM (an asset)

Benefits

Comp & perks

4-day workweek
Flexible schedule & remote work
Competitive salary + annual review
Group benefits after 3 months (50% employer-paid; family coverage available)
Employee Assistance Program (EAP)
Corporate telemedicine program
Group RRSP / employer retirement plan with employer contributions after 6 months
3 weeks of vacation in the first year (available after 3 months)
Regular social and sports activities
Annual training budget
Annual personal allowance of $350 (for sports or remote-work equipment)
Coffee, snacks, and a positive atmosphere guaranteed in the office