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Customer Support Specialist
Aspire SoftwareCustomer Support Specialist at Aspire Software in Lebanon, providing solutions to merchant payment inquiries. Collaborating with teams to resolve issues and improve customer satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on payment processing, including troubleshooting and resolving issues related to transactions and chargebacks. Proficient in using CRM and ticketing tools while maintaining a customer-first mindset and effective communication skills.
Highest-signal resume keywords
Customer Support ExperiencePayment Processing KnowledgeCRM/Ticketing Platforms ExperienceStrong Communication SkillsProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingChargebacksTransaction ManagementOnboarding SupportIssue Troubleshooting
Soft Skills
EmpathyOrganizationJudgmentCollaborationAdaptability
Tools & Technologies
HubSpotZendeskIntercomInternal Ticketing Tools
Industry Keywords
FintechSaaSMerchant SupportDispute ResolutionHealthcare Vertical
About the role
Key responsibilities & impact- Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner
- Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems
- Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed
- Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements
- Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes
- Identify patterns in recurring issues and flag them to Product and Operations for longerterm fixes
- Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues
- Maintain and contribute to internal knowledge base articles and merchant-facing help documentation
- Meet or exceed team SLAs for response time, resolution time, and customer satisfaction
Requirements
What you’ll need- 1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus
- Excellent written and verbal communication skills; able to explain technical concepts in plain language
- Strong problem-solving instincts and comfort navigating ambiguity
- Experience with CRM/ticketing platforms (e.g., HubSpot, Zendesk, Intercom) preferred
- Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest
- Highly organized, with the ability to manage multiple open cases simultaneously
- A customer-first mindset paired with the judgment to know when to escalate
- Nice to Have
- Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems
- Experience supporting software partners (ISVs) rather than just end consumers
- Exposure to healthcare, legal, or professional services verticals
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aspire Software Website LinkedIn All Job Openings 1001 - 5000 employees ☁️ SaaS 🏢 Enterprise 🤝 B2B SaaS
- Enterprise
- B2B Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved. Customer Support Specialist Job not on LinkedIn 🔥 28 minutes ago 🏢🏡 Beirut – Hybrid ⏰ Full Time 🔴 Lead 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner
- Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems
- Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed
- Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements
- Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes
- Identify patterns in recurring issues and flag them to Product and Operations for longerterm fixes
- Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues
- Maintain and contribute to internal knowledge base articles and merchant-facing help documentation
- Meet or exceed team SLAs for response time, resolution time, and customer satisfaction 🎯 Requirements
- 1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus
- Excellent written and verbal communication skills; able to explain technical concepts in plain language
- Strong problem-solving instincts and comfort navigating ambiguity
- Experience with CRM/ticketing platforms (e.g., HubSpot, Zendesk, Intercom) preferred
- Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest
- Highly organized, with the ability to manage multiple open cases simultaneously
- A customer-first mindset paired with the judgment to know when to escalate
- Nice to Have
- Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems
- Experience supporting software partners (ISVs) rather than just end consumers
- Exposure to healthcare, legal, or professional services verticals Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs