Technical Support Specialist

Aspire Software

Provide technical support for a software platform used by trade unions in the U.S. Handling technical issues and client communications in a hybrid environment.

Posted 7/6/2026full-timeBeirut • 🇱🇧 LebanonJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SQLVBA

About the role

Key responsibilities & impact

Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.
Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.
Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.
Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).
Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.
Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.
Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.
Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.
Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence

Requirements

What you’ll need

2–5 years of experience in IT technical support, application support, or a technical helpdesk role.
Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.
Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).
Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.
Strong understanding of Windows environments and desktop application troubleshooting.
Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.
Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.
Ability to work independently, manage a queue of issues, and follow escalation procedures.
Preferred Skills
Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.
Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).
Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.
Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aspire Software Website LinkedIn All Job Openings 1001 - 5000 employees ☁️ SaaS 🏢 Enterprise 🤝 B2B SaaS
Enterprise
B2B Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved. Technical Support Specialist Job not on LinkedIn 🔥 2 minutes ago 🏢🏡 Beirut – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer SQL VBA Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.
Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.
Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.
Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).
Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.
Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.
Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.
Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.
Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence 🎯 Requirements
2–5 years of experience in IT technical support, application support, or a technical helpdesk role.
Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.
Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).
Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.
Strong understanding of Windows environments and desktop application troubleshooting.
Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.
Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.
Ability to work independently, manage a queue of issues, and follow escalation procedures.
Preferred Skills
Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.
Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).
Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.
Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SQL ServerVBA ScriptingMicrosoft AccessSQL Query ModificationApplication TroubleshootingData Integrity AnalysisDefect DiagnosisTechnical Issue ResolutionWindows Environment SupportBug Reproduction

Soft Skills

Strong CommunicationIndependent WorkQueue ManagementDocumentation Skills

Certifications

CompTIA A+Microsoft Certified: FundamentalsSQL-related Credentials