Arjo

Program Manager

• Execute, manage, and optimize the performance of the Reprocessing Program across assigned healthcare accounts.
• Primary point of contact for key accounts, managing day-to-day customer inquiries, operational support, and relationships with hospital stakeholders and department leadership.
• Lead and support Quarterly Business Reviews to drive customer engagement, retention, and growth.
• Lead end-to-end implementation, onboarding, and expansion of Reprocessing Programs.
• Drive Program performance analysis across key accounts by monitoring KPIs, identifying optimization opportunities, and proactively addressing risks through corrective actions.
• Conduct workflow and facility assessments to improve operational effectiveness and support achievement of program goals.
• Serve as the internal subject matter expert on Arjo’s Reprocessing Programs, compliance requirements, and value proposition.
• Partner cross-functionally to execute program strategy, resolve escalations, and support account growth and retention.
• Enable commercial and customer success efforts through training, customer education, product demonstrations, and market-informed program expertise.

Program Manager – Reprocessing

Operator

• Support the Sales, Service and Rentals teams by managing inventory
• Process ordering and storage of all required stock
• Assist with picking, packing and dispatching of medical equipment
• Ensure that accurate inventory levels are maintained
• Record goods movement in the system and periodic monitoring of stock accuracy
• Ensure compliance to OH&S requirements
• Order, maintain, and issue spare parts to Service Technicians
• Perform cleaning duties in accordance to Infection Control Policies
• Maintain rental stock availability and maintenance including minor assembly of product
• Ensure that all units are in suitable condition, testing and charging for re-issuing into the market
• Arrange or use Arjo company vehicles to deliver equipment to customers
• Provide basic support within the Rentals decontamination facility as required

Warehouse Operator

QA Engineer

• Part qualification and inspection
• Provide technical support to inspectors for receiving inspection activities
• Support creation, review and improvement of inspection forms as needed
• Serve as a resource and backup for the coordinate measuring machine (CMM)
• Initiate supplier corrective action requests (SCARs) and non-conformities (NCs) and ensure their follow-up
• Participate in continuous improvement projects aimed at optimizing quality and manufacturing processes
• Perform product release when required
• Coordinate configuration management of weighing-scale parameters
• Produce and maintain required documentation related to responsibilities

Quality Project Manager

Sales

• Generate sales through proactive sales pursuits of new hospital customers
• Account management and enforcement of contract compliance within existing hospital customers
• Contact medical facilities’ decision-makers and staff via phone and video for sales functions
• Achieve sales goals and key performance indicators, including daily goals for outbound sales calls
• Create new leads through active prospecting (cold calling, cold email, social selling, networking)
• Document sales activities and quotes through Salesforce.com

Sales Specialist, Medical Products

Operations

• Leads day-to-day activities in the medical beds/mattresses Rental Operation
• Oversight of operational compliance, tracking of equipment rental orders, coaching Arjo’s Service team
• Supervision of work assignments and processes to ensure efficient use of product, personnel, vehicles, and equipment
• Customer site visits in support of Sales and Service activities
• Primary contact for Service issues
• Active role in the interview process for Field Reps/Drivers
• Provide input in preparation for annual performance evaluations and promotion/assignment considerations

Rental Operations Supervisor

Customer Support

• Support the Customer Support Manager in delivering Arjo's customer service strategy while leading and developing a high-performing team.
• Ensure operational excellence, driving service improvements, and creating a positive culture where employees are empowered to deliver exceptional customer experiences.
• Lead, coach, and develop a multi-functional customer service team.
• Manage recruitment, onboarding, performance reviews, and employee development.
• Monitor team performance against KPIs and service targets.
• Analyse telephony reporting and operational data to identify trends and implement improvements.
• Conduct regular team meetings and one-to-one discussions to share information and support development.
• Create training and development plans to ensure team members have the skills and knowledge needed to succeed.
• Recognise and reward high performance while fostering strong team morale and engagement.
• Drive continuous improvement initiatives that enhance customer experience and increase first-time resolution rates.
• Manage and resolve escalated customer complaints through to successful conclusion.
• Work collaboratively across departments to improve processes and operational efficiency.
• Deputise for the Customer Support Manager when required.

Customer Service Supervisor

Engineer

• Surveying, installing, and commissioning a range of Arjo equipment, including:
• Ceiling hoists
• Assisted bathing systems
• Patient handling equipment
• Other specialist healthcare solutions
• Carrying out installations safely, efficiently, and in line with Arjo procedures.
• Liaising with customers to coordinate installation schedules and site requirements.
• Completing all installation documentation accurately and on time.
• Maintaining high standards of workmanship, professionalism, and customer service.
• Ensuring compliance with health and safety regulations at all times.
• Providing feedback and recommendations to support product and service improvements.
• Maintaining tools, equipment, and company assets in excellent condition.
• Supporting service, repair, retrofit, and upgrade projects when required.

Installations Engineer

Technician

• Service, maintain, troubleshoot and repair Arjo equipment and related products across aged care, hospital and healthcare customer sites throughout Southern Tasmania.
• Perform preventative maintenance, servicing and safety testing of equipment
• Diagnose faults and undertake repairs on-site
• Respond to breakdowns and provide technical troubleshooting support
• Build strong, long-term customer relationships
• Accurately document service activities using mobile technology and service management systems
• Manage vehicle stock and spare parts inventory
• Ensure equipment meets safety and compliance standards
• Collaborate with the broader Tasmanian Service Team
• Identify opportunities to further support customer needs through Arjo's products and services

Service Technician

Field Engineer

• Scheduling and providing preventative maintenance and repair services at healthcare facilities.
• Effectively promoting and sell Arjo service agreements and products.
• Supervising equipment installation and/or performing uncrate and assembly services
• Instructing customer’s personnel in the operation and proper use of the equipment.
• Assisting sales personnel in marketing all Arjo equipment (joint calls, in-services, sales leads).
• Maintaining an organized parts inventory in a clean Company vehicle.
• Performing other related duties as assigned.

Field Service Technician

• Sell and promote Arjo products & services to new and existing customers within the Aged Care Sector.
• Conduct quarterly business reviews with corporate partners.
• Network widely with key opinion leaders throughout the Aged Care sector/facilities within the nominated territory.
• Lead the conversation with facility executives in order to identify, grow, develop and maintain key customer relationships.
• Identify new high-growth markets for new products;
• Develop a strategic plan and business strategies for new products.
• Explore new frontiers by identifying new revenue streams for existing product lines and lead annual market analysis by intelligence gathering on customers and competitors.
• Grow, maintain, manage and retain existing rental and consumable accounts.

Sales Specialist, Aged Care

General

• The Electronics & Software Intern supports research, design, development, and maintenance of medical devices and accessories under supervision, gaining hands-on experience throughout the product life cycle.
• Maintain Support troubleshooting and basic analysis of production or field issues
• Assist in handling change requests, reports, or basic CAPA-related tasks
• Support documentation updates and lifecycle activities
• Contribute to maintaining product continuity under guidance
• Follow the Arjo Quality Management System (QMS) guidelines
• Assist in preparing and updating engineering documentation
• Support execution of tests to verify product quality and compliance
• Assist in preparing test setups and recording results
• Contribute to documentation for traceability and verification
• Participate in reviews and audits as required (as observer or contributor)
• Actively participate in team collaboration and learning activities
• Support team development across local and global teams
• Collaborate with team members and support communication with stakeholders
• Assist in responding to basic product-related questions
• Support additional tasks and activities based on team needs

Electronics & Software Intern

Mechanical Engineer

• Design mechanical lifting systems, including rails, structural supports, interfaces, and components intended for installation within buildings.
• Develop and review technical drawings and installation documentation.
• Perform structural analyses to assess loads, load paths, and the mechanical behavior of systems and their building anchoring methods.
• Apply Design for Installation (DFI) and Design for Manufacturing (DFM) principles to optimize product manufacturability, installation efficiency, and overall performance.
• Collaborate closely with manufacturing, quality, project management teams, and suppliers to ensure project success.
• Lead technical assignments and support product transfer activities into production.
• Participate in the technical coordination of projects and support alignment among various stakeholders.

Senior Mechanical Engineer – Rail Systems, Building Integration

• Diagnose, troubleshoot, and repair Arjo equipment to full operational functionality.
• Execute planned preventative maintenance and service level agreements.
• Complete warranty repairs and provide inspection reports to Quality & Regulatory Compliance (QRC).
• Perform field actions as required by the Quality team.
• Maintain and develop strong relationships with customers.
• Conduct in-service training and product education sessions.
• Promote extended warranties, service level agreements, and preventative maintenance plans.
• Ensure high levels of customer satisfaction through timely and professional service.
• Achieve sales targets for spare parts, oversee preventative maintenance contracts, and assessment services.
• Plan and execute service backorders and schedule call-outs.
• Complete job cards and maintain accurate records of all service activities.
• Manage stock for planned repairs and services.
• Maintain company vehicle in good condition and adhere to mileage and route planning protocols.
• Adhere to all safety protocols and quality standards for Arjo products.

Consultant

• Prepares medical equipment and appropriate documentation for delivery to customer facilities and patients
• Loads and unloads medical equipment at customer facilities as well as at the company’s service center location
• Performs the highest level of customer service with all external and internal customers as well as individual patients
• Processes deliveries and picks up documentation as required
• Ensures accurate location of equipment and helps facilitate the process of locating misplaced equipment
• Drives a company fleet vehicle to conduct deliveries and pick-ups
• Maintains vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Cleans, disinfects, processes and performs quality control on medical equipment using cleaners and solvents
• Performs quality control checks of medical equipment and products; troubleshoots equipment and make minor repairs using hand tools
• Responsible for adhering to work and safety instructions, work scheduled shifts and meet required performance standards
• Works directly with the Operations team to ensure products are appropriately prepared for patient/customer use and within the designated time frame set forth by the company
• Conforms to, supports and enforces all company policies and procedures
• Ability to work flexible hours and weekends to meet business/customer needs
• Participates in any and all reasonable work activities as assigned by management

Service Consultant

• Provide preventative maintenance and repair on Arjo’s medical equipment on-site at West-Bay area hospitals
• Maintenance, repair, installations, upgrades, and in-servicing at customer locations (medical facilities)
• Technical diagnosis and repair cost estimates on customer-owned medical equipment
• Assists the Sales team in marketing company equipment (joint calls, in-services, sales leads, demo and trade show set-up, etc)
• Grow Service Contracts revenue through service contracts and renewal of existing service contracts
• Align with all health and safety codes and procedures as mandated by company policy, customer requirements, and regulatory agencies
• Completed and submit accurate reporting
• Spare parts inventory management

Program Manager – Reprocessing

Warehouse Operator

Quality Project Manager

Sales Specialist, Medical Products

Rental Operations Supervisor

Customer Service Supervisor

Installations Engineer

Service Technician

Field Service Technician

Sales Specialist, Aged Care

Electronics & Software Intern

Senior Mechanical Engineer – Rail Systems, Building Integration

Field Service Technician

Service Consultant

Field Service Technician, Medical Equipment