Arjo

Customer Support

• Assistenza ai clienti: fornire supporto in merito alla manutenzione programmata e alla riparazione dei dispositivi medici, garantendo un servizio eccellente.
• Gestione amministrativa post vendita: inserire le richieste di assistenza tecnica nel gestionale dedicato, assicurando una risposta tempestiva ai clienti.
• Compilare documenti inerenti ai contratti di manutenzione.
• Procurement parti di ricambio: interfacciarsi con il magazzino centrale estero per garantire una gestione efficiente degli ordini.
• Supporto ai colleghi Tecnici sul campo: offrire supporto amministrativo ai colleghi tecnici in tutta Italia, facilitando il loro lavoro.
• Collaborazione interdipartimentale: lavorare a stretto contatto con gli altri dipartimenti per garantire un flusso di lavoro sinergico.

Customer Service Representative

Sales

• Definir y ejecutar la estrategia comercial regional alineada con los objetivos corporativos.
• Supervisar y motivar al equipo de Sales Representatives, asegurando el cumplimiento de metas individuales y colectivas.
• Analizar el rendimiento del territorio, identificando oportunidades de crecimiento y áreas de mejora.
• Gestionar cuentas clave y participar en negociaciones estratégicas.
• Coordinar la planificación de visitas, demos y workshops en la región.
• Garantizar el uso eficaz de herramientas CRM (Salesforce) para seguimiento de actividades y resultados.
• Colaborar con Marketing, Clinical y Service para asegurar soporte integral al cliente.
• Controlar el presupuesto regional, incluyendo gastos de ventas y actividades promocionales.
• Supervisar procesos de licitación y concursos en la región.
• Asegurar el cumplimiento de políticas de calidad, regulaciones y procedimientos internos.

Gerente Regional de Ventas

• Answering calls and email enquiries professionally and promptly
• Updating our SAP system with customer and order information
• Processing service, repair, and spare part orders accurately
• Providing technical details and first-line triage
• Monitoring and managing orders to ensure SLA compliance
• Communicating with customers about ETAs, job progress, and part delivery
• Producing and processing quotations for contract renewals and repairs
• Preparing and dispatching new and renewal service contracts
• Managing customer assets through our ERP system
• Raising invoices and credit notes
• Managing and updating third-party portals

Customer Service Administrator

Account Manager

• Network widely with key opinion leaders throughout the lower north island regions facilities.
• Lead the conversation with health executives to grow, develop and maintain key customer relationships.
• Identify new high-growth markets for new products.
• Achieve and exceed sales budgets and targets.
• Manage account/customer relationships - maintain and develop relationships and rapport with key customers.
• Develop and implement business plan for territory – includes establishing and monitoring sales objectives.
• Provide clinical support to customers including appropriate clinical and practical training.

Procurement

• Serving as an active core team member in New Product Development (NPD) projects
• Leading the planning and execution of procurement activities throughout the NPD lifecycle—from pre-study to implementation—ensuring alignment with project scope, timelines, and budget
• Providing procurement status updates at each gate review stage of NPD projects
• Ensuring effective communication and stakeholder engagement across all project phases
• Monitoring project and program performance, and delivering regular status reports to Management and the Project Office
• Identifying, assessing, and mitigating procurement-related risks throughout the project lifecycle
• Contributing to the development and implementation of project management methodologies, standards, tools, and processes
• Guiding and motivating cross-functional teams to achieve procurement-related project goals
• Ensuring procurement deliverables meet quality standards and specifications
• Managing project and program budgets with a focus on financial control and value creation
• Promoting a culture of continuous improvement and innovation in procurement and project management practices

Procurement Lead

Accounts Receivable

• Proactively maintain portfolio of assigned customers with past due balances.
• Call customers to ensure timely payment of amount due.
• Perform timely follow-up.
• Prepare and distribute customer statements.
• Document internal and external conversations timely and accurately within ERP systems and other internal tracking mechanisms.
• Monitor daily emails received from internal and external sources and handle incoming requests.
• Generate reports from database(s) in order to manage activities for open orders.
• Achieve performance goals and metrics as established.
• Communicate with management regarding customer issues in a prompt and efficient manner and ability to provide solutions.
• Enter customers’ disputes and supports an effective, efficient, and timely dispute process.
• Collaborates with Collections team, management, and other internal departments in maintaining efficient internal procedures.

Accounts Receivable Representative

• Understand product production flow E2E
• Continuous coordination and follow up with the production team
• Monitors inventory availability in order to ensure the production schedule complies with customer’s requirements
• Communicate at appropriate levels when an unbalance between demand and capacity is identified for assigned production lines
• Based on demand and capacity, develop the MPS in a monthly basis for assigned production lines
• Follow up products shipments and ensure on time delivery to the customers
• Update Planning Power BI
• Schedule adherence
• Prepare and maintain relevant reports pertaining to demand planning process and production control
• Generate Manufacturing Orders to meet customer requirements and follow up completion on time
• Creation and maintenance of Customer Orders/Distribution Orders in M3
• Daily follow up to production output with the manufacturing department to guarantee product availability for the customers
• Provide support as required on customer’s requirements and internal tasks

Production Planner, Customer Service

• Responsible for overseeing the production planning process and customer's deliveries E2E
• Develop the monthly MPS
• Address priorities with production
• Maintain current the production forecast and planning horizon in M3
• Serve as liaison between DCs planners and DR site in order to guarantee balance between supply and demand of finished products
• Work with Logistics, Warehouse, Quality and Operational Purchasing to assure goods are available and shipped to customers on a timely manner

Senior Planning Analyst, Customer Service

Business Analyst

• Perform weekly audits of GPO and IDN rosters, updating SAP
• Partner with Corporate Accounts and Contract Analysts to validate membership and manage Letters of Commitment (LOCs)
• Design and manage custom reports and margin analyses to track customer activity against contracted commitments
• Oversee the database for accrual percentages, GPO fees, and distributor chargebacks across multiple product lines

Business Process Analyst

Designer

• Act as the driver of the Arjo Product Creation Process, and as the owner of the Design Assurance & Systems Engineering sub-process, ensuring they are robust, compliant, and continuously improved.
• Coordinate the Design Assurance function across PD&E, ensuring teams alignment and securing capabilities.
• Develop, standardize, document and maintain various PD&E processes and procedures (SOP).
• Collaborate with cross-functional teams and lead improvement projects across PD&E, aiming to harmonize workflows, roles & responsibilities and implement best practices.
• Drive communication, build training & support materials and execute training sessions for stakeholders.

Design Assurance – Process Development Manager

Administration

• As a Contracts Administrator, you’ll be a vital part of our Service Support team.
• You’ll provide consistent and reliable service contract administration support to internal and external customers including our key accounts.
• Processing new service contracts, quotes and renewals you’ll ensure compliance with customer SLAs.
• Collaboration with Service Contract Managers and Regional Contract Managers will be key to your success.
• To process and dispatch all new and renewal service contracts in accordance with the contracts procedure to ensure customers are notified in advance of contract expiration date, prioritising work based on service compliance.
• Preparing contract quotations in advance of renewal date between 30-90 days, implementing pricing strategy and sharing with Contact Manager/RSM.
• Process back office tasks including updating asset data on contract and update maintenance plans.
• Ensure customer address and name data is accurate and work with Data Compliance team on any changes/amendments.
• Provide service contract administration support to the Contract Service Managers, RSM’s and customers including asset list checks.
• Create maintenance plans in accordance with customers schedule, ensuring compliance is met.
• Review previous FSE work activity and set work to be carried out before expiry dates.
• Maintain Salesforce with up to date contract information such as quotes and renewals.
• Responding and resolving customer contract queries, being first point of reference based on detailed knowledge of Company’s current service policy.
• Support Contract Managers/RSM’s with site visits to customers offering administration support as necessary.