Customer Service Supervisor

Arjo

Customer Service Supervisor at Arjo supporting customer service strategy while leading a multi-functional team. Focus on improving service performance and promoting exceptional customer experiences.

Posted 7/9/2026full-timeGloucester • 🇬🇧 United KingdomMid-LevelSenior💰 £NaN per yearWebsite

About the role

Key responsibilities & impact

Support the Customer Support Manager in delivering Arjo's customer service strategy while leading and developing a high-performing team.
Ensure operational excellence, driving service improvements, and creating a positive culture where employees are empowered to deliver exceptional customer experiences.
Lead, coach, and develop a multi-functional customer service team.
Manage recruitment, onboarding, performance reviews, and employee development.
Monitor team performance against KPIs and service targets.
Analyse telephony reporting and operational data to identify trends and implement improvements.
Conduct regular team meetings and one-to-one discussions to share information and support development.
Create training and development plans to ensure team members have the skills and knowledge needed to succeed.
Recognise and reward high performance while fostering strong team morale and engagement.
Drive continuous improvement initiatives that enhance customer experience and increase first-time resolution rates.
Manage and resolve escalated customer complaints through to successful conclusion.
Work collaboratively across departments to improve processes and operational efficiency.
Deputise for the Customer Support Manager when required.

Requirements

What you’ll need

Previous experience supervising or leading customer service or operational teams.
Proven ability to build, develop, and motivate high-performing teams.
Strong understanding of customer service best practice and performance management.
Excellent communication and interpersonal skills.
Ability to handle sensitive situations with professionalism, tact, and confidentiality.
Strong organisational skills with excellent attention to detail.
Experience analysing KPIs and performance data to drive improvements.
Ability to work independently and make informed decisions.
Strong customer care and telephone communication skills.
Competent in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.

Benefits

Comp & perks

Competitive salary and benefits package
Ongoing training and development opportunities
A supportive and collaborative working environment
Career progression opportunities within a global organisation
The chance to lead a team that makes a genuine impact every day

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

KPI AnalysisPerformance ManagementCustomer Service StrategyOperational Data AnalysisTraining and Development Planning

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsAttention to DetailProfessionalism