Service Consultant

Arjo

Service Consultant responsible for delivery, maintenance, and quality control of medical equipment. Ensures compliance with infection control procedures and delivers exceptional customer service at healthcare facilities.

Posted 6/17/2026full-timeRoselle • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $24 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Prepares medical equipment and appropriate documentation for delivery to customer facilities and patients
Loads and unloads medical equipment at customer facilities as well as at the company’s service center location
Performs the highest level of customer service with all external and internal customers as well as individual patients
Processes deliveries and picks up documentation as required
Ensures accurate location of equipment and helps facilitate the process of locating misplaced equipment
Drives a company fleet vehicle to conduct deliveries and pick-ups
Maintains vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
Cleans, disinfects, processes and performs quality control on medical equipment using cleaners and solvents
Performs quality control checks of medical equipment and products; troubleshoots equipment and make minor repairs using hand tools
Responsible for adhering to work and safety instructions, work scheduled shifts and meet required performance standards
Works directly with the Operations team to ensure products are appropriately prepared for patient/customer use and within the designated time frame set forth by the company
Conforms to, supports and enforces all company policies and procedures
Ability to work flexible hours and weekends to meet business/customer needs
Participates in any and all reasonable work activities as assigned by management

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 2 years’ distribution or field operations experience servicing customers
Must possess a valid driver's license and meet the qualification of a Motor Vehicle Report review/inspection
Ability to meet the Department of Transportation (DOT) physical requirements along with continuing recertification as required by DOT
Demonstrated experience with MS Office (Word, Excel and Outlook); ERP systems and knowledge of databases preferred; experience utilizing handheld computing devices
Strong organizational and communication skills (oral and written communication); effectively able to articulate ideas
Solid interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others
Strong customer service skills and strong, hands-on technical skills; experience using hand tools to trouble shoot and perform minor repairs to product equipment
Demonstrated skill set with cleaning and disinfecting equipment and adhering to quality control processes
Ability to effectively follow and apply work instructions
Ability to work independently as well as within a team environment
Ability to travel by commercial air service to attend scheduled business and corporate functions
Ability to learn new technologies and apply them to current environments
Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
Ability to completely maintain confidentiality and discretion in business relationships and exercise sound business judgment
Ability to complete all designated training programs required for the position

Benefits

Comp & perks

Competitive medical, vision, dental, insurance
Wellness Program
Award-winning 401k plan
Paid time-off: vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off
Paid Training and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical equipment preparationquality controltroubleshootingminor repairscleaning and disinfectinghand toolsdistribution experiencefield operations experienceMS OfficeERP systems

Soft Skills

customer serviceorganizational skillscommunication skillsinterpersonal skillsteamworkindependenceflexibilityconfidentialitybusiness judgmentpositive attitude

Certifications

High School Diplomavalid driver's licenseDOT physical requirements