Field Service Technician

Arjo

Field Service Technician responsible for servicing Arjo equipment for healthcare needs. Delivering technical support and maintaining customer relationships in Kwa-Zulu Natal, South Africa.

Posted 6/18/2026full-timeKwaZulu-Natal • 🇿🇦 South AfricaMid-LevelSeniorWebsite

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Hard Skills

diagnose equipmenttroubleshoot equipmentrepair equipmentpreventative maintenancewarranty repairsinspection reportsfield actionssales targetsservice contractsstock management

Soft Skills

customer relationship managementin-service trainingproduct educationcustomer satisfactiontime managementindependent work

Tools & Technologies

MS ExcelMS Outlookcompany vehicle

Certifications & Qualifications

Grade 12 or equivalentvalid driver’s license (Code 08/EB)PDP

Industry Keywords

field service experienceelectrical acumenmechanical acumensafety protocolsquality standardsservice level agreements

About the role

Key responsibilities & impact

Diagnose, troubleshoot, and repair Arjo equipment to full operational functionality.
Execute planned preventative maintenance and service level agreements.
Complete warranty repairs and provide inspection reports to Quality & Regulatory Compliance (QRC).
Perform field actions as required by the Quality team.
Maintain and develop strong relationships with customers.
Conduct in-service training and product education sessions.
Promote extended warranties, service level agreements, and preventative maintenance plans.
Ensure high levels of customer satisfaction through timely and professional service.
Achieve sales targets for spare parts, oversee preventative maintenance contracts, and assessment services.
Plan and execute service backorders and schedule call-outs.
Complete job cards and maintain accurate records of all service activities.
Manage stock for planned repairs and services.
Maintain company vehicle in good condition and adhere to mileage and route planning protocols.
Adhere to all safety protocols and quality standards for Arjo products.

Requirements

What you’ll need

Minimum Grade 12 or equivalent; relevant tertiary qualification advantageous.
Minimum 3 years of field service experience.
Strong technical, electrical and mechanical acumen.
Basic computer literacy (MS Excel, Outlook).
Valid driver’s license (Code 08/EB); PDP advantageous.
Minimum 3 years’ experience driving a company vehicle.
Ability to work independently with excellent time management skills.

Benefits

Comp & perks

Professional development opportunities