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About the role
Key responsibilities & impact- Diagnose, troubleshoot, and repair Arjo equipment to full operational functionality.
- Execute planned preventative maintenance and service level agreements.
- Complete warranty repairs and provide inspection reports to Quality & Regulatory Compliance (QRC).
- Perform field actions as required by the Quality team.
- Maintain and develop strong relationships with customers.
- Conduct in-service training and product education sessions.
- Promote extended warranties, service level agreements, and preventative maintenance plans.
- Ensure high levels of customer satisfaction through timely and professional service.
- Achieve sales targets for spare parts, oversee preventative maintenance contracts, and assessment services.
- Plan and execute service backorders and schedule call-outs.
- Complete job cards and maintain accurate records of all service activities.
- Manage stock for planned repairs and services.
- Maintain company vehicle in good condition and adhere to mileage and route planning protocols.
- Adhere to all safety protocols and quality standards for Arjo products.
Requirements
What you’ll need- Minimum Grade 12 or equivalent; relevant tertiary qualification advantageous.
- Minimum 3 years of field service experience.
- Strong technical, electrical and mechanical acumen.
- Basic computer literacy (MS Excel, Outlook).
- Valid driver’s license (Code 08/EB); PDP advantageous.
- Minimum 3 years’ experience driving a company vehicle.
- Ability to work independently with excellent time management skills.
Benefits
Comp & perks- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
diagnose equipmenttroubleshoot equipmentrepair equipmentpreventative maintenancewarranty repairsinspection reportsfield actionssales targetsservice contractsstock management
Soft Skills
customer relationship managementin-service trainingproduct educationcustomer satisfactiontime managementindependent work
Certifications
Grade 12 or equivalentvalid driver’s license (Code 08/EB)PDP