Apollo.io

AI Engineer

• Build and productionize advanced AI systems powered by LLMs and intelligent agents, including AI Assistant, Autonomous AI Agents, Deep Research Agents, Conversational Assistant, Semantic Search, Search Personalization, and AI Power Automation
• Build sophisticated multi-agent systems that can reason, plan, and execute complex sales workflows
• Develop systems that maintain conversational context across complex multi-turn interactions
• Build scalable large language model and agentic platforms to enable agent development across Apollo ecosystem
• Design and deploy production LLM systems with high availability and performance requirements
• Create sophisticated AI agents that chain multiple LLM calls, integrate with external APIs, and maintain state across complex workflows
• Develop and optimize prompting strategies and implement advanced prompting techniques
• Build robust APIs and integrate AI capabilities with existing Apollo infrastructure and external services
• Implement evaluation frameworks, A/B testing, and monitoring systems for accuracy, safety, and reliability
• Optimize for cost, latency, and scalability across different LLM providers and deployment scenarios
• Collaborate with product teams, backend engineers, and stakeholders to translate business requirements into technical AI solutions

Staff AI Engineer

Operations

• Develop a Digital Customer Success program to engage with every customer at scale
• Implement an actionable customer health score to reduce churn and improve NDR
• Standardize customer metrics, create and manage corporate reporting assets
• Optimize systems integrity, data quality, and operational processes with Revenue Operations cross-functional teams
• Partner with GTM cross-functional partners to exceed corporate KPIs and OKRs

Senior Customer Operations Manager

Content Manager

• Help rebuild a modern content marketing function from the ground up: audit existing content, architect strategy, and pilot scalable processes.
• Contribute to a full-funnel content strategy with content across formats: long-form pieces, thought leadership, short-form video, interactive tools, and sales enablement.
• Audit, edit, and reuse existing Apollo content, making recommendations based on performance, accuracy, and strategic fit.
• Build and refine Apollo’s editorial pillars to ensure consistency across themes such as AI, automation, sales acceleration, and data quality.
• Embed AI across the content lifecycle to accelerate ideation, creation, optimization, and personalization.
• Partner with Growth, Product Marketing, and Sales to create campaign-serving content that drives pipeline, adoption, and engagement.
• Lead distribution-minded planning, designing content for multi-use across social, lifecycle email, in-product education, paid media, and outbound.
• Help architect future-state UX of Apollo’s content entities with intuitive navigation, modular structure, and mixed media integration.
• Analyze and optimize content performance, turning data into action to amplify impact.

Senior Integrated Content Strategist

Customer Advocate

• Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales.
• Go above and beyond to ensure client satisfaction and success at all times.
• Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo.
• Proactively upsell and cross-sell relevant product features that match the customer’s business goals.
• Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs.
• Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence.
• Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates.
• Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience.
• On-site role based in WeWork office space in Reforma, Mexico City.

Customer Support

• Deliver exceptional customer experiences by leveraging deep product expertise and strong communication skills
• Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support
• Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively
• Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge
• Validate workflows with peers and identify patterns in customer feedback to inform internal discussions
• Take ownership of ensuring customers understand key features and benefits aligned with their goals
• Support Team Operations and Processes
• Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT
• Embody Apollo’s core values in daily work and contribute to the success of customers by collaborating across teams

• Coach and develop customer support representatives through weekly 1:1s and coaching plans
• Monitor team performance and utilize KPIs to identify areas for growth
• Document performance inspections and develop action plans to address opportunities
• Plan and lead weekly team meetings focused on skill development, team-building, and business updates
• Foster continuous learning through training, mentoring, and career progression planning
• Maintain open communication across teams and provide clear updates on processes and expectations
• Serve as primary escalation point for unresolved customer issues to ensure timely resolution
• Actively contribute to cross-functional projects to enhance customer experience and drive retention
• Lead by example in ethical decision-making and foster inclusivity, fairness, and integrity

Customer Support Team Lead

Product Marketing

• Operational leader and coach for Named GTM Engineers: enforce systems, forecast, and process architecture
• Drive forecasting accuracy, deal adherence, and intervention coverage across GTME team accounts
• Manage and coach team enforcing daily discipline on workflows, interventions, and client deliverables
• Own forecasting rhythm: reporting on account interventions, credit consumption lift, seat expansions, and pipeline influence
• Inspect GTME deliverables (workflows, Managed Configs, reports) for consistency and quality
• Drive accountability: enforce hygiene, detail orientation, and follow-through across client-facing GTMEs
• Scale and optimize pooled book of customers, enforce time management, and identify scalable interventions
• Partner cross-functionally with RevOps, Success, and Sales Leadership to drive client outcomes
• Demonstrate Apollo-native GTM builds live and model best practices

Senior Manager – GTM Engineering, Customer Success

Account Executive

• Join Apollo as an Account Executive in the Small and Medium Business (SMB) segment serving businesses with 1 to 200 employees
• Lead the entire sales cycle—from initial discovery and product demonstrations to negotiation and closing—typically within 30 days
• Manage predominantly inbound leads; conduct 5-8 initial discovery calls daily, 25-40 weekly meetings, and generate approximately 14 qualified opportunities per week
• Maintain a consistent pipeline growth of at least 3x month-over-month and provide clear pipeline forecasting within a 10% margin
• Close around 15 deals monthly ranging from $5,000 to $20,000 each and consistently meet or exceed a quarterly sales quota of $165,000
• Skillfully manage schedule to balance buyer research, demos, Salesforce administration, follow-ups, pricing discussions, and internal meetings
• Master consultative discovery; build strategic relationships primarily with Directors and above in Sales, Marketing, and Revenue Operations
• Contribute proactively, engage authentically within a diverse team, maintain clarity toward objectives, and embrace accountability

Account Executive, SMB

• Join Apollo as an Account Executive serving SMBs (1-200 employees), guiding entrepreneurs, sales leaders, and operations professionals through Apollo’s sales platform
• Lead the entire sales cycle—from initial discovery and product demonstrations to negotiation and closing—typically within 30 days
• Manage predominantly inbound leads, identifying and nurturing relationships with potential clients
• Conduct 5-8 initial discovery calls daily, facilitating 25-40 weekly meetings, and generating approximately 14 qualified (Stage 2) opportunities per week
• Maintain a consistent pipeline growth of at least 3x month-over-month
• Confidently close around 15 deals monthly, ranging from $5,000 to $20,000 each
• Consistently meet or exceed a quarterly sales quota of $165,000 ($55,000/month)
• Skillfully manage your schedule to balance buyer research, demos, Salesforce administration, follow-ups, pricing discussions, and internal meetings
• Effectively handle objections and confidently drive conversations to closure
• Master the Discovery phase—asking strategic, consultative questions to uncover customer challenges and align Apollo’s solutions
• Build strategic relationships within client companies, primarily engaging with Directors and above in Sales, Marketing, and Revenue Operations
• Provide clear, accurate pipeline forecasting, confidently predicting outcomes within a 10% margin

• The Head of GTME (Digital Success) is Apollo’s first architect of a scaled, AI-native digital success motion. This leader takes ownership of customer outcomes post-onboarding—where activation is scored, but expansion, pipeline generation, and digital orchestration remain untapped.
• This role is part strategist, part system-builder, and part revenue architect. They will design the Digital Success Engine for Apollo: orchestrating agentic adoption loops, outbound virality, contextual upsells, and cross-functional programs that convert onboarding momentum into sustained revenue impact.
• Core mandate: make Apollo customers successful by making them generate more pipeline, more meetings, and more sales—faster—via digital-first interventions.
• Key Responsibilities:
• Design Apollo’s Digital Success Engine: architect repeatable workflows that move users from post-onboarding → adoption → expansion → advocacy.
• Engineer Viral Outbound Product Loops: create product-led or Agentic interventions (playbooks, templates, cadences) delivered digitally, that mimic Slack/Canva virality but tuned for outbound.
• Build Expansion Signals: design the taxonomy of usage-to-expansion triggers and run in-product upsell nudges that are pipeline-aligned.
• Cross-Functional Conductor: align Product, CS, Growth, and Analytics teams around shared metrics (NRR, pipeline, adoption).
• Digital vs. Human-in-Loop Balance: define clear frameworks for when automation drives success and when high-touch human support steps in.
• Data-Backed & AI-First: leverage analytics, telemetry, and Apollo’s AI agent layer to drive all programs.
• We are AI Native: Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you\'re energized by finding smarter, faster ways to get things done using AI and automation, you\'ll thrive here.
• Why You’ll Love Working at Apollo: At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.
• We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

Head of GTM Engineering, Digital Success

• End-to-End Agentic Systems:
• Autonomous AI Agents: Architect and lead the development of multi-agent systems capable of long-horizon planning, reasoning, and API orchestration.
• Workflow Automation: Build reusable agentic components that integrate deeply into sales and marketing processes.
• LLM Platformization: Own and evolve our in-house platform for scalable, low-latency, and cost-efficient LLM and agent deployments.

• AI Assistants and Search:
• Conversational AI & UI: Lead design of interfaces powered by natural language understanding and retrieval-augmented generation (RAG).
• Semantic & Personalized Search: Build embedding-based, intent-aware search and personalization systems tuned to business user needs.
• Email Intelligence: Drive innovation in personalized outreach generation using context-aware generation pipelines.

• Production-Grade Applied AI:
• Latency & Cost Optimization: Tune inference pipelines, caching layers, and model selection logic for high-scale, cost-aware performance.
• Evaluation at Scale: Define and drive robust offline and online testing methodologies (A/B, sandboxing, human evals) across agents and LLM flows.
• Feedback Loops: Architect human-in-the-loop systems and telemetry to improve accuracy, UX, and explainability over time.

Principal AI Engineer

Recruitment

What You’ll Do:
- Lead and scale Revenue hiring, with a strong focus on high-volume sales recruitment, ensuring top-of-funnel rigor and candidate quality.
- Build trusted, advisory and strategic relationships with Sales leadership, partner to understand talent requirements, and provide guidance on organizational design, compensation trends and market insights.
- Manage, develop, mentor and grow a team of 4+ recruiters; using data to optimize effectiveness, drive best practices, and ensure results delivery to meet business demand.
- Collaborate with Talent Operations, People Operations, Legal and Compensation teams to create scalable, repeatable programs and systems.
- Develop and implement a data-driven recruiting strategy, focused on funnel optimization and recruiter capacity modeling.
- Implement best practices using top-tier tools like Greenhouse, GEM, Brighthire, SeekOut, and LinkedIn to build efficient and inclusive pipelines.
- Foster a high-performance, agile recruitment culture rooted in Apollo.io’s values: customer obsession, extreme ownership, and bias for action.

What We’re Looking For:
- 7+ years of experience in business and GTM recruitment, with extensive expertise in hiring high-volume sales talent in particular.
- 2+ years of experience managing recruitment teams in fast-growth environments.
- Proven track record of owning full-cycle recruitment for large-scale sales orgs, ideally in B2B SaaS or tech.
- Experience building recruitment models and capacity plans tied to revenue and headcount targets.
- Strong knowledge of sales hiring metrics, hiring velocity tracking, and recruiter productivity benchmarks.
- Analytical mindset and ability to translate data into decision-making and operational improvements.
- Mastery of modern recruiting tech stack (ATS, sourcing tools, interview platforms). We use Greenhouse, GEM, BrightHire, GoodTime, Apollo itself, to name but a few
- High EQ and strong stakeholder management chops—you know how to build trust at the exec table.
- Values-driven, culture-positive, and excited to lead by example in a company scaling globally.

Staff AI Engineer

Senior Customer Operations Manager

Senior Integrated Content Strategist

Customer Advocate

Customer Support

Customer Support Team Lead

Senior Manager – GTM Engineering, Customer Success

Account Executive, SMB

Account Executive, SMB

Head of GTM Engineering, Digital Success

Principal AI Engineer

Manager, Revenue Recruiting