Apollo.io

Senior Customer Operations Manager

Apollo.io

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $165,000 - $185,000 per year

Job Level

Senior

Tech Stack

ApolloSQL

About the role

  • Develop a Digital Customer Success program to engage with every customer at scale
  • Implement an actionable customer health score to reduce churn and improve NDR
  • Standardize customer metrics, create and manage corporate reporting assets
  • Optimize systems integrity, data quality, and operational processes with Revenue Operations cross-functional teams
  • Partner with GTM cross-functional partners to exceed corporate KPIs and OKRs

Requirements

  • 5+ years working in a Customer Operations or related Revenue Operations role
  • 3+ years experience working with executive level stakeholders
  • Proficient technical skills: Salesforce, Looker, SQL, Excel
  • Strong track record of building teams from the ground up; experienced with Digital / Customer Success, Account Management leaders
  • Product-led company experience
  • Early-stage, high-growth company experience