Job Level
Junior
Tech Stack
ApolloGo
About the role
- Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales.
- Go above and beyond to ensure client satisfaction and success at all times.
- Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo.
- Proactively upsell and cross-sell relevant product features that match the customer’s business goals.
- Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs.
- Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence.
- Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates.
- Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience.
- On-site role based in WeWork office space in Reforma, Mexico City.
Requirements
- At least 1-2 years of experience working in a customer-facing role (support, sales, retail, or similar), you love helping people and guiding conversations.
- English communication skills at C1 level (or higher), both written and verbal.
- Proven history of achieving top performance.
- Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
- Customer-centric, working to understand the questions that customers ask to help them resolve their business.
- Clear and confident written communication skills, especially in live chat or email settings.
- Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.
- Ability to work on-site in WeWork office space in Reforma, Mexico City.