American Red Cross

Program Manager

• Carry out the enterprise volunteer services strategy, policies and programs.
• Provide strategic planning, design and implementation support to operations for volunteer management, and ensure that implementation and defined activities are carried out in accordance with specified objectives.
• Provide support, development and/or leadership guidance to all volunteers.
• Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
• Provide guidance and consultation on volunteer capacity building, role competency development, needs assessment, planning, recruitment, retention and engagement.
• Serve as liaison for problem-solving, operational issues and policy matters.
• Identify volunteer programs and services needs or gaps.
• Determine and implement appropriate solutions.
• Serve as a liaison to internal staff, organizations, associations and volunteers and meet with multiple stakeholders to ensure alignment of needs and objectives.
• Monitor and evaluate program activities and data to formulate and implement improvements ensuring program objectives and needs are met.
• Develop plans and assessment tools.
• Provide guidance to teams responsible for facilitation of volunteer activities, services, programs and events.
• Monitor staff development needs and serve as coach and mentor to other volunteer services staff.
• Monitor plans to ensure they are established, supported and executed.
• Develop and prepare reports and presentations.

Program Director, Volunteer Programs

Procurement

• Provide Supply Management and IT procurement support to clients assigned by the Senior Director, operating independently and with a high level of expertise.
• Provide hands-on leadership for negotiating and executing agreements and statements of work in support of IT procurement demands.
• Manage a team of 3-5 professionals that provide Supply Management support to the IT department, as well as business units acquiring IT-related products and services.
• Create and execute staff development plans in conjunction with Strategic Procurement leadership.
• Be a nimble and flexible leader that demonstrates the ability to adjust and lead through changing work demands.
• Work with the Sr. Director of Strategic Procurement to ensure demands and priorities are synchronized with expectations of IT and Supply Management leadership.
• Supervise, mentor and support assigned SM Technology Team staff to ensure they are performing their responsibilities effectively and efficiently.
• Oversee SM Technology Team participation in SM processes, to include the Stakeholder Advisory Board, Risk Council, and P&L Improvement tracking.
• Develop and implement strategies that will optimize sourcing, contracting, year-over-year spend and use of the Coupa platform.
• Work with project teams to contribute to business cases, estimate costs, and plan solution procurements.
• Work with internal partners such as General Counsel, Enterprise Risk and Information Security to assess, negotiate and execute master agreements.
• Work with Red Cross clients and suppliers to author and negotiate statements of work and ordering documents, with the goal of supporting good outcomes for project investments.
• Manage an assigned portfolio of clients and suppliers to understand procurement demands, oversee renewals, and perform contract change control.
• Provide hands-on assistance in performing the business of IT Strategic Procurement. And contribute to performance and cost saving goals.

Director, Strategic Procurement – IT

• Ensure effective collaboration with Volunteer Services; identify, mobilize, and engage partners in all communities in assigned geographic area; and determine current readiness resources, facilities, supplies, local vendors, and strategies for addressing gaps.
• Work with volunteers to ensure that the communities served are ready to respond to disasters.
• Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area, or functional activities throughout the region.
• Initiate and coordinate disaster relief operations in the assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.
• Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery.

Community Disaster Program Manager

Business Operations

• Perform transactional activities such as budget monitoring, handling daily finance transactions, managing local vendor relationships, facilities management, and running records/reports to support the finance, operational and administrative functions
• Provide support, development and/or leadership guidance to all volunteers
• Keep offices running and troubleshoot any operations issues
• Process deposits
• Manage maintenance services for vehicles
• Manage vendors
• Implement new policies and procedures
• Travel once weekly to the other office
• Provide administrative budget support such as: expense coding, financial report dissemination, analyzing monthly forecasting of expenses, initiation, monitoring, and approval of regional procurement transactions, establishing location processes for cash and card transactions, and ensuring that programs are executed within budget in collaboration with department leaders
• Coordinate and train volunteers to assist with less complex daily transactional work
• Lead system user/training for Business Applications and IT Services using the appropriate system to troubleshoot phone and computer issues for Region and assist with tech services requests
• Support facilities/asset management by ensuring repairs are completed within budget and managing vendor-related activities

Business Operations Coordinator

Communications

• Media Relations: Work with regional communications director, regional executive, executive director and others to execute determined media relations strategy.
• Respond to local media inquiries by arranging interviews and providing Red Cross-approved information and mission-related stories with sound judgment and timeliness.
• Serve as a Red Cross spokesperson, train and prepare staff and volunteer spokespersons, review support requests, and develop and execute an effective communications strategy.
• Public Affairs and Crisis Communications: Support regional, divisional, and potentially national disaster public affairs activities.
• Provide training, development, and coordination of disaster public affairs volunteers.
• Social Engagement: Implement a regional social media engagement strategy aligned with enterprise-wide strategy and regional priorities.
• Develop creative, engaging, platform- and audience-specific content that encourages participation, strengthens community partnerships, and furthers the mission.
• Marketing Support: Support integrated marketing and program campaigns across all Lines of Service and functional support departments.
• Internal Communications: Support development and execution of strategic and change-management communications.
• Volunteer Engagement: Support the Regional Communications Director in building, engaging, training and supervising a regional communications and disaster public affairs volunteer team.

Program Director, Volunteer Programs

Director, Strategic Procurement – IT

Community Disaster Program Manager

Business Operations Coordinator

Regional Communications Manager