Blood Collection Staff – Customer Service

American Red Cross

Blood Collection Staff utilizing healthcare and customer service skills for the blood collection process at the American Red Cross. Collaborating with teams and ensuring safety procedures during donation events.

Posted 5/31/2026full-timeNew Baltimore, MI • Missouri • 🇺🇸 United StatesLead💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Utilize healthcare and/or customer service skills to assist with every step of the blood collection process
Collaborating with your team to transport and setup equipment at the collection sites
Creating a welcoming and comfortable environment for volunteer donors
Following all safety procedures while collecting lifesaving blood donations
May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites

Requirements

What you’ll need

High school diploma or equivalent is required
Customer service experience and effective verbal communication skills are required
A current, valid driver's license with a good driving record is required
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required
Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles
Basic computer skills are required
Must be proficient with Microsoft office applications.

Benefits

Comp & perks

Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceblood collectionmanual dexterityliftingpushingpullingoperating vehiclesbasic computer skillsMicrosoft Office

Soft Skills

effective verbal communicationteam collaborationcreating a welcoming environmentadaptabilityphysical endurance

Certifications

high school diploma or equivalentvalid driver's license