AMC Health

General

• Serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement.
• Supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, and hypertension.
• Responsible for building trust, demonstrating empathy, and clearly explaining Remote Patient Monitoring (RPM) services.
• Collaborates closely with nurse care managers and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
• Completes required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.

Health Services Coordinator

• Serve as the primary point of contact for newly referred patients
• Conduct outbound outreach to newly enrolled prospective patients to explain AMC Healths Remote Patient Monitoring programs, services, and benefits
• Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs
• Document patient information accurately and comprehensively in the electronic health record (EHR)
• Collaborate with nurse care managers and the broader care team to support patient care goals
• Track hospitalizations and notify nursing staff upon patient discharge, as required

Telephonic Health Services Coordinator

• Serve as the primary point of contact for newly referred patients
• Conduct outbound outreach to newly enrolled prospective patients
• Engage patients telephonically to establish rapport
• Collaborate closely with nurse care managers and other members of the clinical care team
• Document patient information accurately and comprehensively in the electronic health record (EHR)
• Track hospitalizations and notify nursing staff upon patient discharge
• Respond to inbound patient, client, and provider inquiries
• Confirm and maintain accurate provider contact information

• Serve as the primary point of contact for newly referred patients.
• Play a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement.
• Support patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.
• Build trust with patients, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth enrollment process.
• Collaborate closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
• Conduct outbound outreach to newly enrolled prospective patients.
• Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies.
• Track hospitalizations and notify nursing staff upon patient discharge, as required.
• Coordinate patient assistance services as directed.

• Serve as the primary point of contact for newly referred patients
• Conduct outbound outreach to newly enrolled prospective patients
• Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs
• Document patient information accurately and comprehensively in the electronic health record (EHR)
• Collaborate with nurse care managers and the broader care team to support patient care goals
• Track hospitalizations and notify nursing staff upon patient discharge, as required
• Respond to inbound patient, client, and provider inquiries and appropriately determine service needs
• Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers
• Comply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations

• Serve as the primary point of contact for newly referred patients
• Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health's RPM programs
• Document patient information accurately and comprehensively in the EHR
• Collaborate with nurse care managers and the broader care team to support patient care goals
• Track hospitalizations and notify nursing staff upon patient discharge
• Respond to inbound patient, client, and provider inquiries and determine service needs
• Meet or exceed established performance metrics and service level agreements (SLAs)

• Serve as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement.
• Support patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.
• Build trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process.
• Collaborate closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
• Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health’s Remote Patient Monitoring programs, services, and benefits.
• Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.
• Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.
• Track hospitalizations and notify nursing staff upon patient discharge, as required.
• Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.
• Follow up with patients to confirm services have been initiated and are meeting expectations.
• Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.
• Meet or exceed established performance metrics and service level agreements (SLAs) including call volume expectations and disengagement threshold.
• Comply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.

• Serve as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement.
• Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health's Remote Patient Monitoring programs, services, and benefits.
• Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.
• Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.
• Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.
• Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.
• Collaborate with nurse care managers and the broader care team to support patient care goals.
• Track hospitalizations and notify nursing staff upon patient discharge, as required.
• Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.
• Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.

• Serve as primary point of contact for newly referred patients
• Conduct outbound outreach to explain Remote Patient Monitoring programs
• Engage patients telephonically to establish rapport and encourage participation
• Document patient information in the electronic health record (EHR)
• Collaborate with nurse care managers to support patient care goals
• Respond to inbound inquiries and initiate communications with patients and providers

• Serve as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement.
• Support patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.
• Build trust, demonstrate empathy, clearly explain Remote Patient Monitoring (RPM) services, and ensure a smooth and compliant enrollment process.
• Collaborate closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
• Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health's Remote Patient Monitoring programs, services, and benefits.
• Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.
• Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.
• Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.
• Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.
• Track hospitalizations and notify nursing staff upon patient discharge, as required.
• Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.
• Follow up with patients to confirm services have been initiated and are meeting expectations.
• Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.
• Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers.
• Confirm and maintain accurate provider contact information, including phone and fax numbers.
• Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.
• Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to: Call volume expectations and disengagement threshold.
• Comply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.

• Serve as the primary point of contact for newly referred patients.
• Conduct outbound outreach to newly enrolled prospective patients.
• Engage patients telephonically to establish rapport and encourage participation.
• Document patient information accurately in the electronic health record (EHR).
• Collaborate with nurse care managers to support patient care goals.
• Respond to inbound patient, client, and provider inquiries.
• Initiate outbound communications with patients, clients, and providers.
• Meet or exceed established performance metrics and service level agreements (SLAs).

• Conduct telephonic clinical outreach to patients enrolled in Remote Patient Monitoring (RPM) and chronic care programs
• Review biometric alerts and identify out-of-range readings; escalate clinical concerns according to protocols
• Provide patient education and coaching to support adherence to care plans and lifestyle recommendations
• Accurately document patient encounters in EMR/RPM systems in compliance with clinical and regulatory standards
• Collaborate with clinical management, RN Care Managers, providers, and interdisciplinary care teams to coordinate patient care
• Support patient engagement initiatives designed to improve monitoring compliance and clinical outcomes

Nurse Care Associate

• Serve as the primary point of contact for newly referred patients.
• Provide patient outreach, registration, enrollment, and telephonic engagement.
• Support patients with chronic conditions like CHF, COPD, diabetes, and hypertension.
• Build trust and demonstrate empathy with patients.
• Clearly explain Remote Patient Monitoring (RPM) services.
• Ensure smooth and compliant enrollment processes.
• Collaborate with nurse care managers and other clinical team members.
• Document patient information accurately in EHR.

Telephonic Nurse Care Associate

• Conduct telephonic clinical outreach to patients enrolled in Remote Patient Monitoring (RPM) and chronic care programs.
• Review biometric alerts and identify out-of-range readings; escalate clinical concerns according to protocols.
• Provide patient education and coaching to support adherence to care plans and lifestyle recommendations.
• Accurately document patient encounters in EMR/RPM systems in compliance with clinical and regulatory standards.
• Collaborate with clinical management, RN Care Managers, providers, and interdisciplinary care teams to coordinate patient care.
• Support patient engagement initiatives designed to improve monitoring compliance and clinical outcomes.