Health Services Coordinator

AMC Health

Telephonic Health Services Coordinator serving as primary point of contact for newly referred patients. Supporting chronic condition patients through remote patient monitoring programs and collaborative care.

Posted 6/24/2026full-timeRemote • Connecticut • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement.
Support patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.
Build trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process.
Collaborate closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health’s Remote Patient Monitoring programs, services, and benefits.
Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.
Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.
Track hospitalizations and notify nursing staff upon patient discharge, as required.
Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.
Follow up with patients to confirm services have been initiated and are meeting expectations.
Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.
Meet or exceed established performance metrics and service level agreements (SLAs) including call volume expectations and disengagement threshold.
Comply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.

Requirements

What you’ll need

Strong organizational, time management, and multitasking skills.
Excellent verbal and written communication skills with strong attention to detail.
Demonstrated ability to actively listen and engage patients with empathy and professionalism.
Ability to work independently in a remote environment while maintaining accountability for assigned tasks.
Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.
Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.
Comfort navigating multiple systems and technologies simultaneously.
Bilingual (Spanish) preferred.
Completion of a Medical Assisting program accredited by CAAHEP or ABHES preferred.
Minimum experience requirements: At least six (6) months of experience performing general duties as a Medical Assistant OR Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.
Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.
Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.
Ability to type a minimum of 50-60 words per minute while speaking with patients by phone.
Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.
Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.

Benefits

Comp & perks

Ability to work effectively in a fully remote environment
Reliable internet access that meets company minimum technical requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologyelectronic health record (EHR)Remote Patient Monitoring (RPM)patient outreachpatient engagementproblem-solvingcritical thinkingtyping (50-60 words per minute)patient assistance serviceshealth devices troubleshooting

Soft Skills

organizational skillstime managementmultitaskingverbal communicationwritten communicationactive listeningempathyprofessionalismrapport buildingindependence

Certifications

CNA certificationMedical Assisting program (CAAHEP or ABHES accredited)Pharmacy Technician certification