AMC Health

General

• Serve as the primary point of contact for newly referred patients
• Conduct outbound outreach to newly enrolled prospective patients
• Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs
• Document patient information accurately in the electronic health record (EHR)
• Collaborate with nurse care managers and the broader care team to support patient care goals
• Track hospitalizations and notify nursing staff upon patient discharge
• Respond to inbound patient, client, and provider inquiries
• Initiate outbound communications with patients, clients, and care providers

Health Services Coordinator

• Serve as the primary point of contact for newly referred patients
• Conduct outbound outreach to newly enrolled prospective patients
• Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner
• Engage patients telephonically to establish rapport, address questions, and encourage participation
• Document patient information accurately and comprehensively in the electronic health record (EHR)
• Collaborate with nurse care managers and the broader care team to support patient care goals
• Track hospitalizations and notify nursing staff upon patient discharge, as required
• Respond to inbound patient, client, and provider inquiries and appropriately determine service needs
• Meet or exceed established performance metrics and service level agreements (SLAs)

Telephonic Health Services Coordinator

• Serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement.
• Supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, and hypertension.
• Responsible for building trust, demonstrating empathy, and clearly explaining Remote Patient Monitoring (RPM) services.
• Collaborates closely with nurse care managers and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
• Completes required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.

• Serve as the primary point of contact for newly referred patients
• Conduct outbound outreach to newly enrolled prospective patients to explain AMC Healths Remote Patient Monitoring programs, services, and benefits
• Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs
• Document patient information accurately and comprehensively in the electronic health record (EHR)
• Collaborate with nurse care managers and the broader care team to support patient care goals
• Track hospitalizations and notify nursing staff upon patient discharge, as required

• Serve as the primary point of contact for newly referred patients
• Conduct outbound outreach to newly enrolled prospective patients
• Engage patients telephonically to establish rapport
• Collaborate closely with nurse care managers and other members of the clinical care team
• Document patient information accurately and comprehensively in the electronic health record (EHR)
• Track hospitalizations and notify nursing staff upon patient discharge
• Respond to inbound patient, client, and provider inquiries
• Confirm and maintain accurate provider contact information

• Serve as the primary point of contact for newly referred patients.
• Conduct outbound outreach to explain AMC Health's Remote Patient Monitoring programs, services, and benefits.
• Accurately describe program features, expectations, and value in a clear, patient-centered manner.
• Engage patients telephonically to establish rapport and encourage participation.
• Document patient information accurately and comprehensively in the electronic health record (EHR).
• Collaborate with nurse care managers to support patient care goals.
• Coordinate patient assistance services as directed.
• Respond to inbound patient inquiries and appropriately determine service needs.
• Initiate outbound communications with patients and care providers.
• Meet or exceed established performance metrics and service level agreements (SLAs).

• Serve as the primary point of contact for newly referred patients.
• Play a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement.
• Support patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.
• Build trust with patients, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth enrollment process.
• Collaborate closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
• Conduct outbound outreach to newly enrolled prospective patients.
• Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies.
• Track hospitalizations and notify nursing staff upon patient discharge, as required.
• Coordinate patient assistance services as directed.

• Serve as the primary point of contact for newly referred patients
• Conduct outbound outreach to newly enrolled prospective patients
• Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs
• Document patient information accurately and comprehensively in the electronic health record (EHR)
• Collaborate with nurse care managers and the broader care team to support patient care goals
• Track hospitalizations and notify nursing staff upon patient discharge, as required
• Respond to inbound patient, client, and provider inquiries and appropriately determine service needs
• Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers
• Comply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations

• Serve as the primary point of contact for newly referred patients
• Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health's RPM programs
• Document patient information accurately and comprehensively in the EHR
• Collaborate with nurse care managers and the broader care team to support patient care goals
• Track hospitalizations and notify nursing staff upon patient discharge
• Respond to inbound patient, client, and provider inquiries and determine service needs
• Meet or exceed established performance metrics and service level agreements (SLAs)

• Serve as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement.
• Support patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.
• Build trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process.
• Collaborate closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
• Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health’s Remote Patient Monitoring programs, services, and benefits.
• Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.
• Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.
• Track hospitalizations and notify nursing staff upon patient discharge, as required.
• Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.
• Follow up with patients to confirm services have been initiated and are meeting expectations.
• Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.
• Meet or exceed established performance metrics and service level agreements (SLAs) including call volume expectations and disengagement threshold.
• Comply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.

• Serve as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement.
• Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health's Remote Patient Monitoring programs, services, and benefits.
• Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.
• Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.
• Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.
• Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.
• Collaborate with nurse care managers and the broader care team to support patient care goals.
• Track hospitalizations and notify nursing staff upon patient discharge, as required.
• Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.
• Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.

• Serve as primary point of contact for newly referred patients
• Conduct outbound outreach to explain Remote Patient Monitoring programs
• Engage patients telephonically to establish rapport and encourage participation
• Document patient information in the electronic health record (EHR)
• Collaborate with nurse care managers to support patient care goals
• Respond to inbound inquiries and initiate communications with patients and providers

• Serve as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement.
• Support patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.
• Build trust, demonstrate empathy, clearly explain Remote Patient Monitoring (RPM) services, and ensure a smooth and compliant enrollment process.
• Collaborate closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
• Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health's Remote Patient Monitoring programs, services, and benefits.
• Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.
• Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.
• Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.
• Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.
• Track hospitalizations and notify nursing staff upon patient discharge, as required.
• Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.
• Follow up with patients to confirm services have been initiated and are meeting expectations.
• Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.
• Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers.
• Confirm and maintain accurate provider contact information, including phone and fax numbers.
• Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.
• Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to: Call volume expectations and disengagement threshold.
• Comply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.

• Serve as the primary point of contact for newly referred patients.
• Conduct outbound outreach to newly enrolled prospective patients.
• Engage patients telephonically to establish rapport and encourage participation.
• Document patient information accurately in the electronic health record (EHR).
• Collaborate with nurse care managers to support patient care goals.
• Respond to inbound patient, client, and provider inquiries.
• Initiate outbound communications with patients, clients, and providers.
• Meet or exceed established performance metrics and service level agreements (SLAs).

• Conduct telephonic clinical outreach to patients enrolled in Remote Patient Monitoring (RPM) and chronic care programs
• Review biometric alerts and identify out-of-range readings; escalate clinical concerns according to protocols
• Provide patient education and coaching to support adherence to care plans and lifestyle recommendations
• Accurately document patient encounters in EMR/RPM systems in compliance with clinical and regulatory standards
• Collaborate with clinical management, RN Care Managers, providers, and interdisciplinary care teams to coordinate patient care
• Support patient engagement initiatives designed to improve monitoring compliance and clinical outcomes

Health Services Coordinator

Telephonic Health Services Coordinator

Health Services Coordinator

Telephonic Health Services Coordinator

Telephonic Health Services Coordinator

Telephonic Health Services Coordinator

Health Services Coordinator

Telephonic Health Services Coordinator

Telephonic Health Services Coordinator

Health Services Coordinator

Telephonic Health Services Coordinator

Health Services Coordinator

Telephonic Health Services Coordinator

Health Services Coordinator

Nurse Care Associate