Telephonic Health Services Coordinator

AMC Health

Telephonic Health Services Coordinator managing outreach, registration, and ongoing engagement for patients with chronic conditions. Collaborating with care teams and supporting patient health goals.

Posted 6/24/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for newly referred patients
Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health's RPM programs
Document patient information accurately and comprehensively in the EHR
Collaborate with nurse care managers and the broader care team to support patient care goals
Track hospitalizations and notify nursing staff upon patient discharge
Respond to inbound patient, client, and provider inquiries and determine service needs
Meet or exceed established performance metrics and service level agreements (SLAs)

Requirements

What you’ll need

Completion of a Medical Assisting program accredited by CAAHEP or ABHES preferred
At least six (6) months of experience performing general duties as a Medical Assistant OR Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact
Knowledge of medical terminology and prior experience using electronic health record (EHR) systems
Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues
Ability to type a minimum of 5060 words per minute while speaking with patients by phone
Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.

Benefits

Comp & perks

Ability to work effectively in a fully remote environment
Must maintain a dedicated home office that is private, quiet, secure, and free from distractions
Reliable internet access that meets company minimum technical requirements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical assistingelectronic health record (EHR) systemsmedical terminologyremote patient monitoring (RPM)technical troubleshootingtyping (60 words per minute)

Soft Skills

communicationcollaborationcustomer serviceproblem-solving

Certifications

CNA certificationPharmacy Technician certification