Telephonic Health Services Coordinator

AMC Health

Telephonic Health Services Coordinator facilitating patient outreach and engagement for Advanced Monitored Caregiving Inc. Managing chronic conditions and collaborating with clinical teams for patient care.

Posted 6/24/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for newly referred patients
Conduct outbound outreach to newly enrolled prospective patients
Engage patients telephonically to establish rapport
Collaborate closely with nurse care managers and other members of the clinical care team
Document patient information accurately and comprehensively in the electronic health record (EHR)
Track hospitalizations and notify nursing staff upon patient discharge
Respond to inbound patient, client, and provider inquiries
Confirm and maintain accurate provider contact information

Requirements

What you’ll need

Completion of a Medical Assisting program accredited by CAAHEP or ABHES preferred
At least six (6) months of experience performing general duties as a Medical Assistant OR three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact
Knowledge of medical terminology and prior experience using electronic health record (EHR) systems
Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues
Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing
Bilingual (Spanish) preferred.

Benefits

Comp & perks

Ability to work effectively in a fully remote environment
Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologyelectronic health record (EHR)patient outreachpatient engagementtroubleshooting health devices

Soft Skills

communicationrapport buildingcollaborationorganization

Certifications

CNA certificationPharmacy Technician certification