Telephonic Health Services Coordinator

AMC Health

Telephonic Health Services Coordinator providing support for patients with chronic conditions at Advanced Monitored Caregiving Inc. Engaging patients through outreach and enrollment for Remote Patient Monitoring services.

Posted 6/24/2026full-timeRemote • Kentucky • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for newly referred patients.
Provide patient outreach, registration, enrollment, and telephonic engagement.
Support patients with chronic conditions like CHF, COPD, diabetes, and hypertension.
Build trust and demonstrate empathy with patients.
Clearly explain Remote Patient Monitoring (RPM) services.
Ensure smooth and compliant enrollment processes.
Collaborate with nurse care managers and other clinical team members.
Document patient information accurately in EHR.

Requirements

What you’ll need

Strong organizational, time management, and multitasking skills.
Excellent verbal and written communication skills with strong attention to detail.
Demonstrated ability to actively listen and engage patients with empathy and professionalism.
Ability to work independently in a remote environment while maintaining accountability for assigned tasks.
Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.
Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.
Comfort navigating multiple systems and technologies simultaneously.
Bilingual (Spanish) preferred.
Completion of a Medical Assisting program accredited by CAAHEP or ABHES preferred.
At least six (6) months of experience performing general duties as a Medical Assistant OR Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.
Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.
Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.
Ability to type a minimum of 50-60 words per minute while speaking with patients by phone.
Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.
Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.

Benefits

Comp & perks

Ability to work effectively in a fully remote environment
Must maintain a dedicated home office that is private, quiet, secure, and free from distractions
Reliable internet access that meets company minimum technical requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient outreachregistrationenrollmenttelephonic engagementmedical terminologyelectronic health record (EHR) systemsRemote Patient Monitoring (RPM)troubleshooting health devicestyping 50-60 words per minuteexperience as a Medical Assistant

Soft Skills

organizational skillstime managementmultitaskingverbal communicationwritten communicationattention to detailactive listeningempathyproblem-solvingrelationship building

Certifications

CNA certificationPharmacy Technician certificationMedical Assisting program (CAAHEP or ABHES accredited)