Health Services Coordinator

AMC Health

Telephonic Health Services Coordinator at Advanced Monitored Caregiving Inc. engaging patients with chronic conditions, ensuring compliant enrollment in monitoring programs.

Posted 6/24/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for newly referred patients.
Conduct outbound outreach to newly enrolled prospective patients.
Engage patients telephonically to establish rapport and encourage participation.
Document patient information accurately in the electronic health record (EHR).
Collaborate with nurse care managers to support patient care goals.
Respond to inbound patient, client, and provider inquiries.
Initiate outbound communications with patients, clients, and providers.
Meet or exceed established performance metrics and service level agreements (SLAs).

Requirements

What you’ll need

Strong organizational, time management, and multitasking skills.
Excellent verbal and written communication skills with strong attention to detail.
Demonstrated ability to actively listen and engage patients with empathy and professionalism.
Ability to work independently in a remote environment while maintaining accountability for assigned tasks.
Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.
Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.
Completion of a Medical Assisting program accredited by CAAHEP or ABHES preferred.
Minimum experience requirements: At least six (6) months of experience performing general duties as a Medical Assistant OR Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.
Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.
Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.

Benefits

Comp & perks

Health insurance
Remote work eligibility
Dedicated home office allowance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologyelectronic health record (EHR)patient careoutbound outreachperformance metricsservice level agreements (SLAs)problem-solvingcritical-thinkingmultitaskingtime management

Soft Skills

organizational skillsverbal communicationwritten communicationattention to detailactive listeningempathyprofessionalismindependenceaccountabilityrelationship building

Certifications

CNA certificationPharmacy Technician certificationMedical Assisting program (CAAHEP or ABHES accredited)