Health Services Coordinator

AMC Health

Telephonic Health Services Coordinator at Advanced Monitored Caregiving Inc., supporting patients with chronic conditions through outreach and registration. Collaborating with clinical teams for health management and adherence to care plans.

Posted 6/24/2026full-timeRemote • Missouri • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement.
Supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, and hypertension.
Responsible for building trust, demonstrating empathy, and clearly explaining Remote Patient Monitoring (RPM) services.
Collaborates closely with nurse care managers and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
Completes required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.

Requirements

What you’ll need

At least six (6) months of experience performing general duties as a Medical Assistant OR Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.
Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.
Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.
Ability to type a minimum of 50-60 words per minute while speaking with patients by phone.
Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.
Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work schedules
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologyelectronic health record (EHR) systemsRemote Patient Monitoring (RPM)telephonic interventionspatient outreachregistrationenrollmenttroubleshooting health devicestyping (50-60 words per minute)

Soft Skills

building trustdemonstrating empathycommunicationcollaborationpatient engagement

Certifications

CNA certificationPharmacy Technician certification