Telephonic Health Services Coordinator

AMC Health

Telephonic Health Services Coordinator managing patient outreach and engagement for chronic condition support. Collaborates with clinical teams on care goals and electronic health record documentation.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for newly referred patients
Conduct outbound outreach to newly enrolled prospective patients
Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs
Document patient information accurately and comprehensively in the electronic health record (EHR)
Collaborate with nurse care managers and the broader care team to support patient care goals
Track hospitalizations and notify nursing staff upon patient discharge, as required
Respond to inbound patient, client, and provider inquiries and appropriately determine service needs
Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers
Comply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations

Requirements

What you’ll need

Completion of a Medical Assisting program accredited by CAAHEP or ABHES preferred
At least six (6) months of experience performing general duties as a Medical Assistant OR three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact
Knowledge of medical terminology and prior experience using electronic health record (EHR) systems
Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues
Ability to type a minimum of 50-60 words per minute while speaking with patients by phone
Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs
Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing

Benefits

Comp & perks

Ability to work effectively in a fully remote environment
Must maintain a dedicated home office that is private, quiet, secure, and free from distractions
Reliable internet access that meets company minimum technical requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical assistingelectronic health record (EHR)medical terminologypatient monitoring programstechnical aptitudetroubleshootingtyping (50-60 words per minute)

Soft Skills

communicationrapport buildingcollaborationpatient engagementproblem-solving

Certifications

CNA certificationPharmacy Technician certification