Alper Seguros

Account Executive

• Expand Alper's client portfolio through active prospecting of leads, networking, and database mining.
• Work consultatively to prepare market studies, quotes, and benefit proposals (health and dental).
• Ensure excellence at all stages of the sales cycle — from prospecting to implementation.
• Ensure a smooth client transition to the service/operations teams.
• Prospect new clients by responding to leads;
• Prospect from your own network;
• Prospect from client lists provided by the company;
• Update the company CRM daily;
• Conduct in-person and virtual meetings;
• Prepare quotes for health and dental plans;
• Conduct market studies comparing provider networks, pricing, and differentiators;
• Analyze the rules and terms established in contracts;
• Prepare document checklists required for contract issuance;
• Complete the onboarding/implementation form;
• Prepare and send commercial proposals;
• Track and ensure processes from prospecting through sale implementation;
• Participate in events;
• Offer other Alper products;
• Monitor renewals and portfolio transfers for your client base and any clients remaining from other portfolios;
• Track payment of the first installment;
• Participate in commercial trainings (product, sales techniques);
• Conduct handover meetings between operations and relationship teams;
• Manage the sales pipeline;
• Maintain and develop relationships with key clients;
• Lead complex, high-value sales negotiations;
• Interact with providers regarding requests and negotiations;
• Possess deep technical knowledge, strong negotiation skills, and strategic capability.

Sales Consultant III – SME Benefits

Analyst

• Atuação durante o processo orçamentário e de forecast junto ao planejamento financeiro - em especial nas projeções de receita.
• Elaboração e acompanhento de KPIs de performance comercial, tanto das equipes comerciais como da carteira
• Desdobramento de metas financeiras a partir do orçamento para todos os colaboradores elegíveis da Alper.
• Garantir gestão de metas transparente e disponível para todos os elegíveis.
• Apurações trimestrais das metas financeiras.
• Apurações de remuneração variável das equipes comerciais.
• Acompanhamento de performance da produção da Alper junto às Seguradoras.

Analista de Planejamento Comercial III

Manager

• Ensure retention and growth of the client portfolio through consultative and strategic management.
• Act as the main link between the client, Alper and the operators/insurers, ensuring the financial sustainability of contracts, risk mitigation and excellence in delivery of contracted benefits.
• Provide client service by phone, in person, e-mail and WhatsApp;
• Provide client service and, if necessary, involve the health center;
• Interact with Sales, Implementation, Quotation, Health Management, Risk Management, Operations, Life Insurance, Dr. Alper, Operators/Insurers and Clients;
• Welcome new clients assigned by the Executive Manager and actively follow the implementation process, continuing client relationship activities;
• Participate in handover meetings from implementation;
• Validate commercial proposals from Operators/Insurers in case of operator change;
• Validate Alper's commercial proposals/service contracts for clients;
• Provide ongoing advisory focused on the current contract, avoiding potential exposures and future risks to clients;
• Mediate analysis of medical plan coverages and covered/excluded procedures;
• Request the market study in Smart Process 150 days in advance and update the process card as the process advances;
• Present the market study to the client;
• Negotiate the adjustment with the client and operator/insurer while preserving the interests and expectations of the client/Alper;
• Request brokerage for renewals when operator assignment/change does not occur;
• Notify internal areas and update Smart Process with changes/adjustments in the client portfolio;
• Open task tickets in Salesforce for requests to Risk Management and Health Management;
• Send reports of implemented programs (AlperAtest, PMM, Trilha do Cuidado, Dr. Alper);
• Send monthly claims/loss ratio to the client;
• Present management reports according to client classification and periodicity;
• Schedule and promote agendas for Health Committees, and participate in Pre-Committee and Health Committee meetings;
• Propose and monitor health promotion and management actions for clients in the portfolio;
• Validate action costs and request internal approval;
• Control investments in health actions with clients;
• Deliver awareness presentations and reinforce internal health management programs;
• Stay informed of operational activities performed by the operations team within deadlines agreed with clients;
• Negotiate exceptions with Operators/Insurers;
• Mediate the resolution of pending issues and operational errors caused by Alper with Operators/Insurers/Clients;
• Update internal controls (Excel spreadsheets) regarding client visits, cross-sell and renewal tracking;
• Create strategies to grow your client portfolio through upsell and cross-sell opportunities;
• Identify and act on potential risks/actions to retain your client portfolio.

Client Relationship Manager II – Benefits Relationship

• Impulsionar o crescimento da Unidade através da prospecção e fechamento de novos clientes (hunting), garantindo o atingimento das metas financeiras e a otimização do pipeline comercial.
• Atuar como ponto focal estratégico no cliente, conduzindo negociações de alto nível e promovendo o Cross-Sell com todas as áreas de negócios da Alper, assegurando as melhores condições comerciais e a manutenção da carteira.
• Prospectar novos clientes para Unidade (do zero ao fechamento);
• Garantir o bom relacionamento com todas as áreas de negócios da Alper (BU´s), promovendo o Cross Sell;
• Garantir o atingimento dos resultados financeiros/meta, mediante cumprimentos das etapas de negociação;
• Garantir a atualização do Pipeline, alimentando com informações diárias durante o processo de mapeamento/negociação;
• Assegurar a apresentação das melhores condições comerciais negociadas com as Seguradoras e garantir as condições específicas para a negocio;
• Assistir o cliente, garantindo o relacionamento entre as áreas, contribuindo para a permanência do cliente em carteira.
• Originar, renovar e aumentar a relação comercial e de atendimento entre Corretora e Cliente;
• Reuniões periódicas junto ao Segurado;
• Negociação com time técnico / placement.
• Acompanhamento das apólices, vencimentos e fluxo de pagamento e recebimento do prêmio devido.

Gerente Comercial II – Seguros Corporativos

Billing Specialist

• Responsible for managing the most complex billing processes, ensuring data accuracy and compliance of customized allocations.
• Serve as technical support in resolving critical inconsistencies and interfacing with clients and carriers, ensuring SLA compliance and the integrity of information across all platforms.
• Perform detailed billing analyses to identify and correct discrepancies.
• Execute complex customized allocations and validate calculations.
• Coordinate the transmission and verification of files with clients and carriers.
• Monitor copay waiver processes, ensuring traceability.
• Post and validate system entries and ensure data integrity between platforms (Qbem, Quiver Pro, etc.).
• Contribute to monitoring productivity and quality indicators.
• Interface with clients and carriers to resolve incidents.
• Support leadership in implementing improvements and automations.
• Process invoice extensions.

Billing Technician III – Corporate Benefits

Marketing

• Support the marketing team in the development of graphic assets and the execution of email marketing campaigns, with a focus on learning and professional development.
• Assist in creating artwork and visual assets for social media, internal communications, and digital campaigns.
• Build and manage email marketing creatives, including assembly, personalization, and sending via RD Station.
• Develop technical skills in creative tools and communication theory, with an emphasis on continuous improvement.
• Collaborate with the creative team, participate in alignment meetings, and contribute ideas to enhance the brand's communications.

Marketing Apprentice – Creative

Operations

• Ensure the execution of corporate strategies, goals and objectives by implementing action plans to achieve results and maximize financial outcomes.
• Promote the company culture and customer satisfaction.
• Coordinate the implementation of departmental targets and disseminate local strategies and action plans;
• Participate in the selection, retention, training and development of talent and monitor results;
• Lead, engage and supervise teams in accordance with Alper's People & Management policies;
• Manage timekeeping, vacation and other administrative matters for direct reports;
• Drive and promote the company culture by implementing policies, processes and procedures;
• Ensure necessary resources and remove obstacles to enable teams to deliver results;
• Interface with other areas of the company;
• Validate performance indicators related to processing and operational movements;
• Prepare management reports and performance indicators for the executive board, presenting results and proposing actions;
• Take part in result reporting meetings with Alper's Executive Board;
• Promote requests for technological improvements and support the development of new products;
• Ensure the team is using existing technologies correctly, such as RPAs and APIs;
• Implement marketed products according to Alper standards;
• Carefully assess errors or delays in registration or processing changes and propose solutions to mitigate recurrence;
• Handle requests and negotiations with insurance carriers;
• Monitor daily demands through systems and evaluate employee performance (productivity and quality);
• Conduct periodic client visits or meetings to assess the environment, service satisfaction and maintain proximity;
• Monitor the Business Unit (BU) budget;
• Act as the focal point for resolving complex operational issues and customer complaints;
• Identify operational inefficiencies and bottlenecks and implement improvements and/or automations to increase productivity and reduce costs;
• Monitor the operational performance of key clients.

Insurance Operations Coordinator, Corporate Benefits

Financial Planning and Analysis

• Ensure the execution of corporate strategies, goals, and objectives by implementing action plans to achieve results and maximize financial performance.
• Promote the company culture.
• Lead the management close process, supporting other finance teams as needed.
• Manage the P&L of business units and branches, contributing analyses of variances in revenue, expenses, and overall profitability, and identifying risks and opportunities.
• Manage and monitor financial performance indicators.
• Support various company areas with performance analyses (actual vs. budget).
• Prepare management presentations of results for the Board of Directors, Executive Board, and other leaders.
• Lead financial planning, budgeting, and forecasting processes.

Financial Planning Coordinator

• Assegurar a excelência no atendimento e suporte aos clientes, garantindo a resolução ágil de dúvidas e problemas, além de gerir com precisão as bases de dados, relatórios de indicadores (BI) e os processos administrativos essenciais para a manutenção da carteira.
• Responsável pelos casos do suporte que chegam por todas as ferramentas e aplicativos de comunicação, realizando o relacionamento com o cliente, orientando e resolvendo seu problema/dúvida;
• Gerar as bases e atualizar o power BI de relatórios mensais e indicadores;
• Gerar e enviar os relatórios mensais aos clientes;
• Manutenção da base de vidas e clientes ativos, cadastro e cancelamento de vidas;
• Criar e atualizar relatórios complexos para os clientes e para área;
• Realizar as atividades administrativas da área;
• Emitir e acompanhar os comunicados e aditivos de renovações dos clientes.

Assistente Operações II – Gestão de Saúde Benefícios

• Prospect new products within the Unit’s active client base, managing the full end-to-end sales cycle from mapping to closure.
• Foster relationships with all Alper Business Units (BUs), identifying and promoting cross-sell opportunities.
• Originate and expand the commercial relationship between the brokerage and the client, focusing on increasing market share and strategically renewing contracts.
• Achieve established financial targets and results through rigorous management of negotiation steps.
• Manage the sales pipeline, ensuring daily updates of information and monitoring the progress of negotiations.
• Lead negotiations with the technical and placement teams to deliver the best solutions for the client.
• Ensure client portfolio retention by acting as a facilitator between internal areas and guaranteeing excellent service.
• Hold periodic meetings with insured clients to review accounts and align expectations.
• Present competitive commercial terms negotiated with insurers, ensuring the specific needs of each business are met.
• Monitor the policy lifecycle, including tracking expirations, payment flows, and premium collections.
• Ensure that the contracted technical conditions comply with the needs identified during the initial mapping.

Relationship Manager II – Corporate Insurance

• Responsável por conduzir os processos de faturamento de maior complexidade, garantindo a acuracidade dos dados e a conformidade dos rateios personalizados.
• Atuar como suporte técnico na resolução de inconsistências críticas e na interface com clientes e operadoras, assegurando o cumprimento dos SLAs e a integridade das informações em todas as plataformas.
• Executar análises detalhadas de faturamento, identificando e corrigindo inconsistências;
• Realizar rateios personalizados complexos e validar cálculos;
• Coordenar o envio e conferência de arquivos com clientes e operadoras;
• Acompanhar processos de isenção de copay, garantindo rastreabilidade;
• Efetuar e validar lançamentos sistêmicos e assegurar a integridade dos dados entre plataformas (Qbem, Quiver Pro, etc.);
• Efetuar e validar lançamentos sistêmicos e assegurar a integridade dos dados sistêmicos do cliente;
• Contribuir para o controle de indicadores de produtividade e qualidade;
• Confeccionar o arquivo de folha personalizado de acordo com cliente;
• Realizar interface com clientes, operadoras para resolução de ocorrências;
• Apoiar a liderança na implantação de melhorias e automações;
• Realizar prorrogações de fatura;
• Realizar negociação de pleitos junto às operadoras quando necessário.
• Treinar e orientar Analista I e II;
• Garantir o cumprimento de SLA’s e padrões de qualidade estabelecidos.

Técnico de Faturamento III – Benefícios Corporativos

• Support the analysis, verification, and updating of records in internal systems.
• Validate registration/data information, ensuring consistency, quality, and compliance of the data.
• Assist in identifying and correcting inconsistencies in databases.
• Perform audits in internal systems and operator/insurer portals.
• Support file reconciliation and the preparation of information for the team.
• Create and update control spreadsheets, ensuring organization and traceability of information.
• Organize and archive digital documents related to transactions.
• Assist with the department's operational activities.
• Support the preparation of reports and monitoring of indicators/KPIs.
• Interact with partner departments to align and validate information.
• Support control of office supplies and request replenishment when necessary.
• Answer calls and provide support for the department's administrative requests.
• Participate in trainings and follow the team's routine for technical development.
• Contribute to continuous process improvement.