Alper Seguros

General

• Ensure operational excellence in the implementation of insurance policies, ensuring documents and registrations are thoroughly reviewed and kept up to date.
• Provide prompt support in communications between the company, branches and insurers to enable protection of the group’s assets.
• Assist in reviewing and organizing policies, certificates and other insurance documents;
• Perform registrations, updates and controls in the department’s internal system;
• Request coverages from insurers and support the issuance of policies and certificates;
• Assist in communication with internal teams, insurers and branches;
• Contribute to the administrative and operational routines of the Insurance Implementation area;
• Maintain contact and negotiate with insurers, branches and partners;
• Prepare and monitor department controls.

Insurance Technician IV – Transportation – Implementation

• Ensure the best insurance terms through strategic negotiation with insurance companies.
• Responsible for client and commercial team support, executing the full maintenance cycle including monitoring renewals and endorsements, and keeping records up to date in the system.
• Loss ratio analysis to assess the insured's performance.
• QAR analysis (Risk Assessment Questionnaire) to evaluate risk and guide negotiations.
• Review proposals received from insurance companies.
• Send proposals to the commercial team.
• Negotiate with insurers to obtain terms for finalizing renewals and endorsements.

Insurance Technician IV – Transportation, Maintenance

Analyst

• Manage the operational cycle of reinsurance claims, ensuring accuracy of records, control of technical reserves, and efficient communication flow between insurers and reinsurers.
• Record and update reinsurance claims in internal systems;
• Support control of technical reserves and indemnity payments;
• Prepare claims monitoring reports;
• Liaise with legal and accounting departments to validate payments.
• Knowledge of liability, property, and other lines of insurance.
• Review insurance policies and reinsurance contracts.
• Prepare management reports, manuals, and other corporate materials for the department;
• Participate in meetings, conference calls and client visits;
• Work collaboratively with the team and internal clients to establish best practices for claims activities.

Reinsurance Claims Analyst II

• Support the development, structuring and placement of facultative reinsurance operations, acting as a strategic link between clients (insurers/local brokers), reinsurers and the retail team.
• Operational Negotiation: Compare quotations (rates, terms) received from different reinsurers for facultative risks.
• Contract Structuring and Control: Actively manage documentation for automatic and facultative programs, ensuring negotiated terms (e.g., coverage layers, retained premiums) are correctly reflected in systems.
• Technical Accounts: Prepare the settlement statements/accounts that the broker sends to reinsurers (and that the client/insurer reviews).
• Serve as the operational and technical focal point in the management of clients' (insurers') reinsurance portfolios.

Reinsurance Analyst III

• Responsible for executing and monitoring the full lifecycle management of records and data, ensuring integrity, accuracy and compliance of information.
• Act as focal point for resolving complex issues and user inquiries (internal and external clients) related to registrations.
• Receive daily client movements via email and/or system, following contractual rules, established procedures and policies, meeting SLA deadlines.
• Validate supporting documentation and information prior to entry to ensure data accuracy.
• Changes and Maintenance - Process requests to modify and update existing data.
• Extend benefits to terminated employees / retirees.
• Monitor and correct inconsistencies identified in records.
• Enter complementary and detailed information into the appropriate system fields.
• Analyze and adjust information from the "Bate Cadastral" and "Billing Reconciliations”.
• Ensure all registration and maintenance activities comply with the general conditions and rules of carriers/insurers.
• Support the creation and updating of departmental procedure manuals.
• Provide support to clients and internal areas on data and registration-related queries.
• Responsible for managing deadlines, volumes and quality of the area's activities; handle critical issues, maintain good team relationships and ensure clear, transparent communication with the team.
• Prepare clients' operational book and validate information in Looker indicators.
• Participate in meetings with the relationship area to present the operational book.
• Interface with clients and carriers to resolve issues.
• Support leadership in implementing improvements and automations.
• Train and mentor Analysts I and II.
• Provide team coverage during vacations, either on-site or remotely.

Registration Technician III – Corporate Benefits

Sales Development Rep

• Ensure efficient scheduling workflows and provide operational support to the sales force by proactively contacting clients and rigorously managing calendars and performance indicators.
• Ensure the integrity of system records and contribute to the technical training of the team to optimize business opportunities and streamline commercial routines.
• Perform proactive outreach to the client portfolio, following planned routes and established call scripts.
• Schedule virtual meetings, ensuring the organization of the commercial calendar.
• Manage cancellations of visits, promptly notifying consultants and the team, and actively rescheduling appointments.
• Maintain control and tracking of personal KPIs related to appointments, analyses, sales and follow-ups.
• Record and update visit schedules in management platforms and corporate calendars (Google and Justech).
• Register policyholders and members in the current systems, ensuring data integrity.
• Serve as a technical reference in the onboarding and training of new employees, guiding them on operational practices and workflows.

Scheduling Assistant (SDR)

Recruitment

• Ensure the attraction, selection, and hiring of talent who possess the ideal technical and cultural fit, managing end-to-end recruitment and selection processes with autonomy, quality, and a focus on candidate experience and the organization’s strategic goals.
• Manage the full recruitment and selection cycle from job opening to onboarding, ensuring adherence to SLAs, with a focus on recruiting and selecting strategic positions, including Specialists, Coordinators, Managers, and other leadership roles.
• Conduct detailed alignment meetings with hiring managers to gain a deep understanding of the desired technical and behavioral profile for the role. Utilize multiple sourcing channels (LinkedIn Recruiter, job boards, professional networks) to attract passive and active candidates, with an emphasis on hunting strategies.
• Screen resumes and conduct interviews (competency-based, semi-structured, or panel), applying tests and exercises to assess technical and cultural fit.
• Prepare detailed and technical interview reports to present to hiring managers, supporting the candidate recommendation.
• Monitor and analyze recruitment metrics such as SLA, source of hire, and early turnover rate.
• Contribute to maintaining and promoting the employer brand across various channels and events.
• Manage candidate feedback processes, ensuring a positive experience regardless of the outcome.

Recruitment and Selection Analyst II

• Responsible for executing and monitoring the lifecycle management of records and data, ensuring integrity, accuracy, and compliance of information.
• Act as the focal point for resolving complex issues and user queries (internal and external clients) related to registrations.
• Receive daily client movements via email and/or system, following contractual rules, established procedures and policies, and meeting SLA deadlines.
• Validate documentation and supporting information before entry to ensure the accuracy of data.
• Changes and Maintenance - Process requests to change and update existing data.
• Extend benefits to terminated employees and retirees.
• Monitor and correct inconsistencies identified in records.
• Enter additional and detailed information into the appropriate system fields.
• Analyze and adjust information originating from the "registration reconciliation" and "billing reconciliations."
• Ensure that all registration and maintenance activities comply with the general conditions and rules of carriers/insurers.
• Support the creation and update of the department's procedural manuals.
• Provide support to clients and internal teams on data and registration-related queries.
• Responsible for managing deadlines, volumes, and quality of the department's activities; handle critical issues, maintain good team relationships, and ensure clear and transparent communication with the team.
• Prepare the clients' operational book and validate information in Looker indicators.
• Participate in meetings with the relationship team to present the operational book.
• Interface with clients and carriers to resolve problems.
• Support leadership in implementing improvements and automations.
• Train and mentor Analysts I and II.

Registration Technician II – Corporate Benefits

Pricing Analyst

• Analisar diariamente a base de leads comerciais.
• Organizar, higienizar e classificar leads conforme potencial e perfil.
• Distribuir leads para os consultores conforme critérios estratégicos definidos.
• Monitorar tempo de atendimento e aproveitamento dos leads.
• Identificar gargalos e oportunidades na conversão comercial.
• Realizar cotações de planos de saúde PME junto às operadoras e plataformas parceiras.
• Apoiar o time comercial na elaboração de propostas comerciais.
• Realizar prospecção ativa multicanal (cold calls, e-mails e redes profissionais) para a geração de novas oportunidades de negócio;
• Qualificar leads provenientes de fontes inbound e outbound, aplicando os critérios técnicos definidos pela estratégia comercial;
• Mapear os principais decisores e influenciadores no cenário do cliente, identificando dores e necessidades antes do agendamento de reuniões;
• Garantir a governança de dados no CRM, mantendo o histórico de interações e informações de cada lead rigorosamente atualizado;
• Executar o processo de passagem de bastão (handoff) para o time de vendas, fornecendo contextos detalhados sobre as oportunidades qualificadas;
• Monitorar indicadores de desempenho e métricas de funil para otimizar constantemente a eficiência do processo de prospecção;
• Fornecer feedbacks estratégicos ao time de Marketing sobre a qualidade dos leads e aderência ao Perfil de Cliente Ideal (ICP);
• Dominar ferramentas de automação de vendas e técnicas de abordagem consultiva para garantir a saúde e evolução do pipeline;
• Colaborar ativamente com as equipes de marketing e vendas para assegurar o alinhamento das metas de crescimento da companhia;
• Identificar gatilhos de interesse e contornar objeções iniciais para elevar a taxa de conversão do topo do funil.

Analista de Placement – Apoio ao time comercial

Business Intelligence Developer

• Act as the company’s demand-generation engine, responsible for active prospecting and technical qualification of leads.
• Analyze the commercial lead database on a daily basis.
• Organize, clean and classify leads according to potential and profile.
• Distribute leads to consultants based on defined strategic criteria.
• Monitor response times and lead utilization.
• Identify bottlenecks and opportunities in the commercial conversion process.
• Request quotes for SME health insurance plans from carriers and partner platforms.
• Support the commercial team in preparing commercial proposals.
• Conduct multi-channel active prospecting (cold calls, emails and professional networks) to generate new business opportunities.
• Qualify leads from both inbound and outbound sources by applying the technical criteria defined in the commercial strategy.
• Map key decision-makers and influencers within the client’s organization, identifying pains and needs before scheduling meetings.
• Ensure data governance in the CRM by keeping interaction histories and each lead’s information rigorously up to date.
• Execute the handoff process to the sales team, providing detailed context on qualified opportunities.
• Monitor performance indicators and funnel metrics to continuously optimize prospecting efficiency.
• Provide strategic feedback to the Marketing team on lead quality and alignment with the Ideal Customer Profile (ICP).
• Master sales automation tools and consultative approach techniques to ensure pipeline health and progression.
• Actively collaborate with marketing and sales teams to ensure alignment with the company’s growth goals.
• Identify interest triggers and address initial objections to increase top-of-funnel conversion rates.

BI Analyst – Commercial Support

Billing Specialist

• Ensure the billing kits are reviewed and sent to clients within established SLAs so that payments are made by the due dates.
• Receive and verify the transactions/files submitted by the client, ensuring they comply with contractual rules.
• When analysis of the Enrollment Proposal is required, be responsible for reviewing, sending and following up with the insurer and the client.
• Upload files to the insurers' websites or send them by e-mail when required.
• Download invoices via the websites/channels provided by the insurers, verify and send them to clients; if there are inconsistencies, return them to the insurer for the necessary adjustments.
• Store the files provided by clients and insurers in each client's internal system.
• Prepare reports and cost allocations (prorations) using internal tools, following the model requested by the client.
• Send the billing kits, within the established SLA, containing the required files by e-mail or through the system to clients.
• Negotiate extensions of boleto due dates with carriers/operators in case of failures or delays by the team.
• Clarify client doubts via e-mail or phone.
• Post endorsements in Alper's internal system.
• Keep internal controls properly completed and updated.
• Propose improvements to the processes under your responsibility.
• Contribute to the training of Insurance Technician I staff.
• Participate in meetings with clients.
• Focus on corporate clients.

Insurance Technician II – Billing, Life Insurance Operations

• Ensure the accuracy of the billing and receivables cycle by performing complex reconciliations, customized allocations and exemption controls.
• Ensure data integrity between internal systems and external platforms, strictly meeting deadlines (SLAs) and contributing to the quality of the area's operational metrics.
• Post billing and control receivables via systems and websites.
• Reconcile with Qbem and validate discrepancies in amounts.
• Perform customized allocations according to defined rules.
• Manage copay exemptions, ensuring correct application of policies.
• Prepare the payroll file.
• Validate system entries and ensure data integrity across platforms (Qbem, Quiver Pro, etc.).
• Contribute to monitoring productivity and quality indicators.
• Process invoice extensions.
• Identify and report file errors or system inconsistencies.
• Ensure compliance with established SLAs and quality standards.

Billing Technician II – Corporate Benefits

Risk

• Coordinate the implementation of departmental targets.
• Communicate local strategies and action plans to achieve goals.
• Lead, engage and supervise teams in accordance with Alper’s People & Management policies.
• Participate in selection, retention, training and development of staff.
• Ensure resources and remove obstacles so teams can deliver expected results.
• Drive and promote the company culture.
• Implement Alper policies, processes and procedures.
• Interface with other company areas.
• Lead engagement meetings and results reporting with direct reports.
• Critically analyze department KPIs and propose solutions.
• Participate in results reporting meetings with Management, Superintendence, Board of Directors and Vice Presidency at Alper.
• Promote requests for technology improvements.
• Support the development of new products.
• Implement marketed products according to Alper standards.
• Participate in committees and technical meetings with clients.
• Prepare reports and studies for clients.
• Create dashboards and tools in Looker.
• Support strategy to reduce loss ratios using insights from reports.

Risk Management Coordinator – Corporate Benefits

• Professional responsible for supporting the Mass Market area in the generation, cleansing and analysis of data (Sales, Loss Ratio, Customer Service, Volume, Quality, etc.) through reports, dashboards and management panels, ensuring monitoring and presentation of results, analysis of indicators and efficiency of processes implemented with partners, insurers and internal areas of Alper.
• Perform sales performance analysis and present results via dashboards and/or reports.
• Process indicators, KPIs and targets for the area, interpreting data and consolidating information in BI tools such as Power BI, Tableau and others in use.
• Experience building dashboards connected to databases.
• Oversee the proper functioning of implemented workflows with other areas (IT, Finance, Accounting, Back Office, carriers and insurers).
• Strong analytical skills and critical thinking.
• Provide support to the Commercial area on research, quoting and communication with insurers, partners and clients.
• Autonomy to conduct meetings and presentations.
• Organization and management of incoming requests and priorities.
• Good internal communication with departments and external communication with partners and insurers.

Commercial Planning Analyst I – Mass Market

Financial Planning and Analysis

• Ensure the company’s compliance with primary and ancillary tax obligations in accordance with federal, state and municipal legislation, handling higher complexity tasks and operating with autonomy in analyses and processes.
• Perform detailed tax calculations for direct taxes (such as IRPJ and CSLL) and indirect taxes (such as ISS, PIS and COFINS) under different tax regimes (Presumed Profit and Real Profit regimes).
• Calculate, withhold and remit taxes, issuing the corresponding payment slips.
• Prepare, review and submit mandatory tax filings, such as SPED Contribuições (PIS/COFINS), DCTF, ECF, REINF and other municipal obligations.
• Ensure correct recording of fiscal documents (purchases, sales and services) in the system, validating the information.
• Analyze and reconcile accounting accounts related to taxes, ensuring alignment between fiscal and accounting records.
• Review tax legislation and fiscal procedures, identifying opportunities for tax optimization and risks.
• Provide support for and respond to tax inspections (federal, state and municipal) and internal/external audits, supplying data and documentation.
• Manage and follow up on outstanding tax issues until resolution.
• Monitor and apply ongoing changes in tax legislation.
• Propose improvements and automation to tax processes and the systems used.
• Provide support and guidance to internal departments (Accounting, Finance, Purchasing, etc.) on tax-related matters.