Registration Technician II – Corporate Benefits

Alper Seguros

Responsible for managing the lifecycle of records and data at Alper Seguros. Supporting complex problems and user inquiries related to these data registrations.

Posted 7/8/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for executing and monitoring the lifecycle management of records and data, ensuring integrity, accuracy, and compliance of information.
Act as the focal point for resolving complex issues and user queries (internal and external clients) related to registrations.
Receive daily client movements via email and/or system, following contractual rules, established procedures and policies, and meeting SLA deadlines.
Validate documentation and supporting information before entry to ensure the accuracy of data.
Changes and Maintenance - Process requests to change and update existing data.
Extend benefits to terminated employees and retirees.
Monitor and correct inconsistencies identified in records.
Enter additional and detailed information into the appropriate system fields.
Analyze and adjust information originating from the "registration reconciliation" and "billing reconciliations."
Ensure that all registration and maintenance activities comply with the general conditions and rules of carriers/insurers.
Support the creation and update of the department's procedural manuals.
Provide support to clients and internal teams on data and registration-related queries.
Responsible for managing deadlines, volumes, and quality of the department's activities; handle critical issues, maintain good team relationships, and ensure clear and transparent communication with the team.
Prepare the clients' operational book and validate information in Looker indicators.
Participate in meetings with the relationship team to present the operational book.
Interface with clients and carriers to resolve problems.
Support leadership in implementing improvements and automations.
Train and mentor Analysts I and II.

Requirements

What you’ll need

High school diploma.
Experience with registration movements (additions, removals, etc.).
Experience with the EB system is considered a plus.
Advanced knowledge of Microsoft Office and Google Workspace (sheets, presentations, forms, and documents).
Data handling, pivot tables, and complex formulas.
Logical reasoning and analytical mindset.
Ability to prioritize tasks and work under tight deadlines.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data ValidationData EntryRecord ManagementData AnalysisComplex FormulasPivot TablesRegistration ReconciliationBilling ReconciliationSLA ManagementDocumentation Review

Soft Skills

Logical ReasoningTask PrioritizationCommunicationTeam CollaborationProblem Solving