Allwyn UK

Analyst

• - Leading ad-hoc player analysis to uncover patterns, behaviours and commercial opportunities.
• - Creating customer cohorts and optimising ‘player lenses’ to improve targeting, engagement and retention
• - Identifying and quantifying the value of proposed product or marketing initiatives, prioritising based
• - on impact
• - Running deep-dive analysis that blends transactional, behavioural and digital journey data to give a
• - rounded view of the player
• - Turning insights into action: influencing proposition design, marketing activity and product optimisation
• - Acting as a thought partner to leadership – challenging assumptions, validating ideas, and modelling outcomes
• - Helping shape our test-and-learn culture by building hypotheses, designing tests and measuring results

Senior Player Analyst

Recruitment

• - Management of careers inbox and ensure all requests are processed or forwarded to the relevant member of the team.
• - Management of internal careers & referral portals to ensure opportunities are being advertised.
• - Where possible, sourcing candidates for critical roles using several inhouse tools. (LinkedIn Recruiter, CV Banks, Indeed).
• - Support with organising interviews for high volume roles.
• - Ad hoc administration support with contractor and consultant hiring.
• - Process all Right to Work requests via our digital portal in timely fashion.
• - Requisition administration on Workable, our applicant tracking system, including candidate, and hiring manager surveys on behalf of the team before closing.
• - Weekly management of vacancy reporting across all hire types.
• - Weekly reporting Guaranteed Interview Scheme applicants and ensure relevant members of the team are being notified of candidates that require an interview.
• - Reporting of inclusive metrics, including retrospective hires.
• - Ensure all Service Desk tickets are managed for any contractors during an interim period.
• - Provide support for ad hoc requests regarding supplier onboarding to speed up the process.
• - Support with coordination and administration of candidate assessment centres.
• - Support with the documentation of the recruitment operation.

Talent Acquisition Coordinator

Manager

• Manage business and technical major incidents and high priority problems to resolution to ensure minimal impact to the business
• Analyse incidents and problems, identify trends and develop working practices and resolutions to minimise the risk of recurring issues
• Coordinate and manage resources and cross functional teams from all areas of the business as required to resolve issues
• Communicate progress of incident and problem resolution with wider business stakeholders
• Work with Regulatory Affairs and other teams where applicable to complete written reports and help provide write/provide PR teams and Customer Care with written responses and FAQ’s.
• Keep policies and processes updated and accurate
• Work with the wider Service Delivery Team on Continual Service Improvement

Incident and Problem Manager

Communications

• ● The purpose of the role will be to provide full executive assistant support to the Chief Corporate Affairs Officer, the Director of Communications, and the Director of Public Affairs and National Lottery Relations (the “Senior CA Team”)
• ● The PA will report to the Chief Corporate Affairs Officer
• ● This role is responsible for the efficient daily operation of the Senior Corporate Affairs (CA) Team, working in a fast-paced and challenging environment, acting as the 'go to' for the department.
• ● Diary management, making sure the Senior CA Team each knows where they need to be and when.
• ● As requested, managing the Senior CA Team’s individual inbox, flagging any important emails and helping direct any queries.
• ● Providing a friendly and professional main point of contact on behalf of each of the Senior CA Team, guided by each of the Senior CA Team’s priorities to review incoming internal and external business ensuring that each of the Senior CA Team deals with the most relevant issues.
• ● Own and manage the processing of multiple departmental-oriented processes
• ● Maintain an awareness of the key issues and activities taking place within both the Company and Department, to enable an understanding to be had of key interfaces which impact on the Senior CA Team.
• ● Making judgements on what action is appropriate, liaising with others as needed, organising meetings and managing the diary to maximise the Senior CA Team’s time and make effective use of travel/transport arrangements.
• ● Organising papers and reports to ensure each of the Senior CA Team is in possession of all relevant information when attending Company and Business meetings and events.
• ● Production and preparation of letters, reports, presentations and other documentation and managing sensitive information and highly confidential documents with discretion.
• ● Managing each of the Senior CA Team’s individual expenses claims.
• ● Resolve any administration issues or queries and undertake other ad-hoc support tasks as requested.
• ● Manage and co-ordinate the Senior Team meeting / department meetings for internal and external guests
• ● Works closely with the team, supporting the smooth running of the team and a positive team culture.
• ● Help keep the wider team engaged, organising team days and departmental events when requested by the Senior CA Team.

PA to Corporate Affairs – Communications SLT

Account Executive

• Support the Annual Business Plan by delivering key messages and marketing updates to our retail network
• Support the Retail Sales Team objectives and review against agreed measures, working cross territory / divisionally where required
• Bring retail insight and new ways of working into Allwyn through team meetings, 1:2:1’s with Retail Sales Manager Execution:
• Deliver the Retail Key Performance Indicators through ownership of territory management plans and prepare store visits within your assigned territory.
• Proactively drive high in-store standards and deliver key messages
• Build and maintain great relationships in your assigned territory to drive great in store execution and retailer advocacy of The National Lottery within stores now and into the future
• Develop a strong understanding of your territory, retailers, and competitors to drive sales and returns to Good Causes
• Agree and gain commitment ensuring retailers comply with the necessary player protection through the Retail Training Centre (RTC)
• Drive you own development through our Retail Sales Academy (RSA)

Retail Sales Executive – FTC until 30th March 2026

Product Designer

• Work in partnership with the Head of Strategy & Change and the Business Partner team to contribute to and facilitate senior decision-making, interpret data, diagnose structural issues and recommend design options that balance commercial value, colleague experience and strategic alignment with customer impact.
• Curate and embed a repository of external org design practices, metrics and innovation, supporting the development of OD capability in the team.
• Acts as an internal advising partner, working closely with senior leaders, in the business and across the people directorate, to identify the big operating model shifts that will enable us to achieve our goals.
• Develop future-state operating model solutions that enable strategy ambition & execution; deliver pragmatic, detailed organisation design solutions that meet evolving business needs.
• Drive pragmatic and practical org development & effectiveness actions to support the delivery of the strategic workforce plan and people strategy.
• Translate theory and insight into practical action by developing compelling cases, evidence-based recommendations and tracking measurable business outcomes.
• Provide challenge and support to the business and people partners using organisational data and insights to drive workforce improvements where appropriate.
• Challenge the status quo and continually bring the outside-in to drive innovation within the team.
• Build advocacy amongst senior colleagues across the business, including reputation of the People Function as a trusted, centre of excellence, with a track record of successful delivery.

Organisation Design Manager

• - Drive quality and continuous improvement through data and reporting
• - Monitoring and measuring project and programme performance through data and analysis and identifying of trends and recommending solutions and improved ways of working
• - Identifying trends and patterns to create insight driven performance improvement
• - PMO related reporting e.g. status report, GC reporting, ISO, Governance, adhoc reports etc
• - Change Management Framework and all associated processes (assessments, gating, risks and issues, change control, resource and budget management, dependency management, escalations and tolerances, governance etc.)
• **Role Responsibilities**
• - Deliver the development and maintenance of consistent project management practices, processes, standards and project and programme controls and governance.
• - Deliver the development and maintenance of consistent risk and issue and change control management processes, procedures, policies, tools and associated forums
• - Manage project and programme planning, risk, issues, change processes, budget management, and progress reporting.
• - Manage current and pipeline project information consolidating an enterprise-wide view of resource loading, delivery performance, cost vs. budget, risks and issues.
• - Report progress of relevant project and programme touch points identified in current and pipeline plans to Programme Boards, the Operating Board and the NLC.
• - Drive continuous improvement and apply industry best practice to develop the companies Centre of Excellence for Project, Programme and Portfolio Management.
• - Identify, propose and drive through to implementation initiatives to increase the delivery capability of project teams.
• - Help develop and implement a framework to manage project and programme risk & issues and mitigations.
• - Manage the adherence and compliance to established process, procedures, governance and controls.
• - Develop and standardise reporting and documentation templates.
• - Manage the production of Management Information, and maintain, control and update project and programme documentation.
• - Maintain and improve the new Change delivery system in 365.
• - Provide support and training to orientate Programme teams to the ways of working of the PMO.
• - Provide support to the Project/Programme Management team to enable the delivery of projects to time, budget, and quality objectives.

PMO Analyst – 12 Month FTC

Accounts Payable

• Assisting the Purchases to Pay team and their Day-to-day operations / projects
• Contribute to process improvements and system enhancements within the Accounts Payable function to enhance AP efficiency and accuracy. Streamlining processes to ensure successful 1st time match rates.
• Monitor & achieve KPI’s related to invoice processing time and accuracy.
• Collaborate with senior colleagues to review and refine KPI’s, ensuring they reflect current business priorities and processes.
• Analyse KPI data to drive process efficiencies and enhance overall service delivery.
• Ensuring the AP SLAs and targets are met.
• Review current procedures and recommend process improvements.
• Monitoring aged creditors and clearing backlogs where needed.
• Resolve price difference / receipting queries with buyers/procurement as necessary.
• Support with the AP Shared Mailbox to ensure all emails are responded to appropriately.
• Ensure debit balances are regularly reviewed, investigated, and resolved in a timely manner.
• Invoice processing -3-way matching (as required).
• Responsible for the processing and clear down of DD/SO transactions.
• Observation of internal controls to ensure compliance.
• Supporting the company’s Travel and Expense Policy and Expense system (CONCUR) - Including reporting and Audit requirements.
• Supporting the AP month end close process and reporting requirements.
• Support weekly and payment runs, ensuring all invoices are approved and ready for payment.
• Vendor account reconciliations.
• Supporting cost management and reporting.
• Key internal and external stakeholder relationships.

Accounts Payable Analyst

• - Interrogate market analysis, consumer insights and internal performance analysis to provide structured problem solving
• - Accelerate strategic projects, particularly in relation to projects that do not have a “natural” functional owner
• - Provide structured storytelling to support strategy articulation and communication of key project or business updates
• - Monitor KPIs and performance metrics to assess business health and identify improvement opportunities, collaborating with cross-functional teams to drive understanding
• - Support the Strategy Manager and Head of Strategy in preparing materials for Executive and Board meetings
• - Support the development of long-term strategic plans and annual planning cycles

Senior Strategy Analyst

Client Services Representative

• Manage the creative development, execution, and delivery of multi-channel advertising campaigns, ensuring each project meets the brief, brand standards, deadlines, and budget requirements.
• In-depth understanding of the production process, timelines, and roles & responsibilities at each stage.
• Help oversee the playout process for radio, VOD and TV ads, ensuring accurate scheduling, asset trafficking, and platform compliance.
• Have a clear perspective and passion for great creative work, with strong judgement.
• Be able to distinguish clearly between a strategy, an idea, and execution.
• Enthusiastic approach to industry trends, inspiring work, and adopting new ways-of-working.
• Act as the main point of contact between internal brand stakeholders and the Creative Hub team.
• Ensuring clear and proactive communication and swift problem resolution.
• Build strong relationships with cross-functional teams: Brand, Creative, Production, Media, and Legal; ensuring all stakeholder voices align with campaign objectives and compliance requirements.
• Agency partner collaboration to ensure alignment of brand campaign strategy and content strategy.
• Effectively interpret briefs / feedback from internal stakeholders, translating them into actionable plans that are objective-led and inspire creative teams to deliver impactful work.
• Manage the planning and rapid development of reactive content, ensuring swift turnarounds without sacrificing quality or brand integrity.
• Lead regular statuses, updates, and reports to keep stakeholders informed on project status, results, and optimisations.
• Implement and own various trackers (i.e. project finances, timing plans, usage info, deployed projects) that will help Creative Hub and brand teams manage initiatives.
• Continued awareness of the commercial landscape and competitor activity.
• Monitor and analyse campaign performance, providing insights and recommendations that drive future improvements.

Client Services Manager, Account Manager

• Support the tax manager and tax team with day-to-day tax activities
• Assist Procurement in determining VAT coding when onboarding new vendors
• Prepare monthly reverse charge reports and review all foreign vendor invoices
• Reconcile the PVA account to freight statements
• Prepare and submit UK VAT returns and prepare balance sheet reconciliations
• Prepare and file P46s/P11Ds returns
• Prepare annual PSA return
• Assist in managing the IR35 status determination process and monitor IR35 compliance, contract renewals and supplier changes
• Support resolution of IR35 queries from hiring managers
• Assist in review and analysis of employee expenses and other employment tax queries
• Assist with employment tax queries from the business and HMRC and manage data requests
• Support internal stakeholders across employment tax and compliance activities

Tax Consultant

Customer Support

• Provide first line support to players and retailers within agreed departmental KPIs and Gambling Commission requirements
• Handle customer and retailer contacts via email and letter and complete associated actions within agreed performance and quality measures
• Respond to customer queries including account issues, complaints and player system issues
• Escalate contentious issues to respective business areas
• Undertake ad-hoc data entry when requested
• Be available for training and work with team manager on quarterly objectives
• Act as an ambassador for Allwyn and promote offerings while achieving KPIs

Customer Service Agent, Written Correspondence

• Build and maintain strong relationships with National Lottery retailers within an assigned territory
• Own territory management plans and prepare store visits
• Deliver retail and marketing plans and support in-store standards
• Drive sales and Returns to Good Causes through retailer advocacy and execution
• Deliver Retail Key Performance Indicators and provide retail insight
• Agree and ensure retailer compliance with player protection via Retail Training Centre (RTC)
• Drive personal development through Retail Sales Academy (RSA)
• Field-based role Monday to Friday, working in and around the Ashford territory; company car and fuel card provided
• Fixed-term contract until 30 April 2026

Retail Sales Executive

Engineering Manager

• Lead a team of data engineers in designing, building, and maintaining highly scalable, robust, and reliable data pipelines within an AWS environment.
• Drive the strategic direction for data warehousing, data modeling, data processing frameworks, and big data initiatives.
• Mentor team members and collaborate with cross-functional stakeholders to align engineering efforts with organizational data goals.
• Design, develop, and optimize ETL/ELT pipelines using AWS Glue, Redshift, and related AWS services.
• Establish best practices for data ingestion, transformations, orchestration, and scheduling.
• Oversee development of inbound and outbound data feeds for integrations with third-party services and downstream applications.
• Create and maintain scalable data models in Redshift; ensure architecture adheres to industry best practices for performance optimization.
• Develop and maintain big data solutions (Spark, EMR, Hadoop) for large-scale data processing.
• Implement and manage data lake solutions with AWS S3 and associated ingestion strategies.
• Leverage Infrastructure-as-Code (CloudFormation, Terraform) to automate resource provisioning and configuration.
• Analyze project requirements to accurately estimate effort and resource needs; develop timelines and monitor ongoing projects.
• Partner with analytics, product, business, and reporting teams to gather data requirements and translate them into technical solutions; conduct design reviews.
• Implement data governance best practices to ensure data quality, integrity, and security; collaborate with Security and Compliance teams.
• Establish and monitor metrics for ETL performance; optimize Redshift cluster configurations, WLM, and query performance.
• Oversee release planning and deployment of data platform enhancements; ensure testing, documentation, and rollback strategies.
• Manage data job orchestration using Airflow (or Step Functions); optimize ETL job performance and ensure best practices for DAGs.
• Support Data Ops team to resolve high-priority issues and act as escalation point for complex data engineering challenges.
• Implement and enforce code review best practices and promote efficient unit testing frameworks and methodologies.

Data Engineering Manager

Auditor

• Planning and execution of Internal Audit engagements, using a range of assurance approaches.
• Undertaking independent and objective risk assessments.
• Evaluating internal control systems and making recommendations for improvements and efficiencies.
• Preparing and presenting relevant, impactful and timely reports to key stakeholders.
• Monitoring and tracking the implementation of audit recommendations.
• Undertaking investigations as and when required.
• Partnering with stakeholders and building value adding relationships across the business.
• Collaborating with other ‘lines of defence’ to foster an effective risk aware culture.

Internal Auditor

• Report to the IT Audit Manager and work as part of a small Internal Audit team
• Plan and execute Internal Audit engagements focused on Information Systems, Data Management and IT Infrastructure
• Undertake independent and objective risk assessments and internal controls evaluations
• Evaluate internal control systems and recommend improvements and efficiencies
• Prepare and present relevant, impactful and timely reports to key stakeholders
• Monitor and track implementation of audit recommendations
• Undertake investigations as required
• Partner with stakeholders and operate as a critical friend
• Collaborate with other lines of defence to foster a risk-aware culture
• Drive development and adoption of data analytics and AI-led audit techniques
• Identify risks and vulnerabilities in information systems and provide remediation solutions
• Collaborate with IT and management teams to define best practices and improvements
• Stay updated on trends in information systems and cybersecurity

Information Systems Auditor

• Lead a team of reporting engineers: recruit, mentor, and foster a culture of continuous learning and self-service analytics
• Design, build, and optimise Power BI solutions, including Power Query, DAX, tabular modelling and visualization best practices
• Build and maintain robust tabular models to support self-service analytics and enforce row-level security
• Collaborate with data engineering teams to ensure reliable data pipelines and integration
• Manage Power BI infrastructure: workspaces, deployment pipelines, capacity and licensing, gateway configurations and CI/CD
• Partner with business, product, and data teams to translate requirements into technical solutions and promote BI adoption
• Implement reporting governance and compliance in collaboration with Data Governance, ensuring data quality and security
• Monitor and optimise Power BI report performance and user experience
• Act as "Tech Stewards" for the business and report to the BI Delivery Manager

Engineering Manager, Reporting

DevOps Engineer

• Manage day-to-day support and change activities across the Microsoft Azure platform
• Support architects in designing, implementing and managing Azure-based solutions
• Ensure secure and efficient deployment of Azure systems, aligned with business objectives and regulatory requirements
• Demonstrate hands-on ability with Azure components (Virtual Networking, Virtual Machines, Application Gateways, Network Security Groups, Landing Zones, Management Groups, Azure Policies)
• Develop and deploy scalable, secure, reliable cloud solutions using AWS/Azure resources
• Translate business requirements into technical specifications with architecture support
• Analyse systems and infrastructure to identify improvements
• Provide SME support and guidance to team members regarding cloud ecosystem
• Ensure cloud environment meets compliance and security standards
• Identify, analyse, and resolve infrastructure vulnerabilities and deployment issues
• Document designs for architects and present to Governance boards for approval
• Use Terraform and IaC best practices and contribute code when required