Alliant Credit Union

ServiceNow

• Support and improve the ServiceNow environments
• Provide ServiceNow end user support
• Develop end user training material
• Maintain and enforce ServiceNow governance policies
• Collaborate with communications team to design, build, and deploy the ServiceNow site
• Ensure pro-active monitoring for ServiceNow Software systems
• Review ServiceNow releases and apply service upgrades as required
• Ensure critical systems data is backed up and recoverable
• Collaborate with vendor management and contractors

Senior ServiceNow Administrator

Financial Crime

• Supervise the day-to-day operations of the fraud department.
• Monitor department service levels while working closely with the team to develop policies, strategies and processes for minimizing the risk of loss from fraud, abuse and compliance violations.
• Provide direction, feedback and coaching to team members on work priorities and on resolving escalated issues.
• Work with the fraud detection team to review suspicious membership applications and transactions.
• Prioritize and delegate the work within the fraud detection team and manage the supervision and escalations from the fraud analysts.
• Establish and maintain specific fraud procedures within the fraud manual and ensure compliance with credit union policies.
• Monitor staff tasks for compliance with BSA and credit union policies.
• Maintain effective communication with credit union employees to ensure a constant exchange of information.
• Work with the department fraud prevention strategist to monitor, review and recommend parameters and rule updates.
• Report on advanced fraud-related issues and make recommendations for improvements.
• Gather data on fraud trends and submit reports to the fraud manager.
• Translate operating plans into meaningful direction of projects, goals, priorities and activities; delivering on strategy through quality execution and best practice adaptation.
• Provide a structural and consistent approach to ensure that individual development plans are in place, performance management is consistent, and coaching and feedback are provided on a regular and dynamic basis.
• Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Responsible for hire, fire, performance, discipline and problem-resolution decisions.
• Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act.
• Ensures compliance with all applicable state and federal laws, company procedures and policies.

Supervisor, Fraud Detection

Security Engineer

• Act as a senior technical advisor partnering with cross-functional teams to define information security requirements for enterprise IT systems and internally developed applications.
• Proactively define security requirements for assigned applications, whether purchased or developed in-house.
• Analyze various technology environments such as on-prem, cloud, SaaS to detect critical security deficiencies and recommend solutions for improvement.
• Advise Information Security and Information Technology teams and collaborate cross-functionally to develop and implement solutions that ensure compliance with security requirements, best practices, and applicable laws and policies.
• Develop an implementation plan for enterprise security architecture based on business requirements and delivery strategies.
• Conduct detailed threat modeling and security testing of enterprise systems and their interactions.
• Ensure secure development lifecycle of applications including design, implementation, testing and maintenance.
• Conduct secure code review to ensure compliance with security requirements and policies.
• Ensure compliance with Bank Secrecy Act and maintain integrity, ethics, and Privacy Act compliance in all actions.

Lead Information Security Architect

Analyst

• Interact with borrowers and obtain necessary information on the property and guarantors/sponsors
• Maintain financial statement collection and keep track of past due documents
• Order periodic site inspections for commercial loan in the portfolio and maintain a log of completed inspections
• Advise management of issues identified in inspection reports
• Monitor portfolio loans for adherence to covenants and identify potential issues
• Conduct annual reviews of commercial loans, evaluate property financials and assess creditworthiness of guarantors/sponsors
• Determine annual risk ratings and prepare annual review reports for credit committee approval
• Perform market research using online and third-party applications and estimate updated asset valuations
• Maintain an organized filing system to ensure documents are up to date for audits
• Review requests for earnout provisions and prepare analytical reports for management review
• Ensure compliance with Bank Secrecy Act, applicable state and federal laws, and company policies

Senior Portfolio Analyst

Content Marketing Manager

• Develop innovative concepts and write compelling copy across B2C, B2B, and internal channels
• Create communications to tell stories and change behavior across print, digital, video, events, and more
• Write website content and assist in search engine optimization efforts
• Research, fact-check and proofread for spelling, grammar and consistency
• Assist in maintaining consistency of message and corporate brand across channels and products
• Collaborate with internal clients to bring projects to timely completion and re-package pre-existing content
• Write blog posts, testimonials, and customer satisfaction stories via member interviews
• Maintain technical documentation, including user guides, online help and product training materials for online and mobile banking
• Work with managers to understand product roadmaps and prepare/update content
• Use data and strategic thinking to improve member retention and new member acquisition
• Manage complex projects with varying deadlines in a team environment

Senior Marketing Content Specialist

Marketing

• Transform the way we interact with our customers and support the needs of various business units to deliver assets that drive engagement and significantly improve customer experience in innovative ways.
• Design, clean, and engaging marketing collateral spanning multiple mediums and platforms including websites, social, landing pages, newsletters, emails, long and short form content, infographics, event booths, videos and presentations.
• Collaborate with content creators and subject matter experts to translate complex concepts and data into compelling visual narratives
• Create visually appealing assets from scratch or enhance existing ones, ensuring a consistent and polished look and feel
• Ensure that presentations adhere to the company's branding guidelines, including the use of colors, fonts, and imagery
• Develop custom graphics, icons, and infographics to enhance clarity and engagement
• Implement animations and transitions to improve the flow and impact of marketing assets
• Gather, synthesize, and define the vision for visual aspects of the brand
• Collaborate on competitive assessments and gather necessary inputs to inform a strategy or vision
• Defend design solutions to cross-functional teams, be open to feedback and know how and when to defend design choices
• Incorporate and evolve the design systems, brand standards, and experiences while educating both stakeholders and engineers
• Create effective data visualizations, charts, and graphs to simplify complex information and support key messages
• Incorporate feedback from stakeholders and make revisions as necessary to meet project goals
• Prioritize and manage multiple projects within design specifications and budget restrictions
• Work within an agile team setting to complete projects on time and on budget.

Senior Marketing Designer

Full-stack Engineer

• Develop, edit and analyze digital platforms, software applications, systems integration, cloud services, databases, reporting, or business analytics to support corporate business objectives
• Solve complex technical problems and guide team in implementation of full solutions across front-end, back-end, databases and DevSecOps
• Understand products and ecosystem to design complex solutions and integrate new features
• Analyze and define software requirements and determine specifications and standards
• Propose software solutions during design and development for complex business processes
• Deliver and design new technologies and prototypes for web and mobile platforms
• Determine cost of new and modified systems and engage in proposal process
• Train users on policies, procedures, and standards
• Define code quality metrics and ensure adherence to Software Development and Security best practices
• Execute automated tests using multiple systems, environments, or browsers
• Report technical issues and verify fixes with development/product teams
• Ensure technical design deliverables before development/build phases
• Develop engaging user applications and back-end services across multiple devices
• Stay informed of emerging cloud technologies and evaluate their value to operations
• Design and develop APIs on API Gateway with appropriate access policies

Principal Engineer

• Identify and assess threats relevant to the financial sector, aligning adversary behaviors with frameworks like MITRE ATT&CK
• Validate security controls through purple team exercises and collaborative testing to ensure detection and response capabilities are effective and measurable
• Monitor and analyze threat intelligence sources to identify relevant threats to Alliant, credit unions and the financial sector
• Assist in mapping threat actor tactics, techniques, and procedures to MITRE ATT&CK and internal risk models
• Enrich and contextualize indicators of compromise (IOCs) for use in detection and response workflows
• Support the design and execution of adversary emulation scenarios based on real-world threats using tools such as Atomic Red Team, CALDERA, or custom scripts
• Document test results and collaborate with detection engineers to close visibility or response gaps
• Participate in purple team exercises and assist in development and maintenance of test plans, threat scenarios, and control validation documentation
• Work with SOC team to ensure threat-informed defense strategies are actionable and measurable
• Contribute to cross-functional threat briefings and post-exercise reports and maintain concise documentation of threat scenarios, findings, and recommendations
• Stay informed on emerging threats, vulnerabilities, and adversary tradecraft relevant to the financial sector

Threat Analyst

• Develop and execute innovative, integrated marketing strategies that drive both prospect acquisition and member engagement for the credit union
• Lead marketing efforts across the full funnel from attracting new prospects through targeted campaigns and partnerships, to deepening relationships with existing members through lifecycle engagement marketing
• Manage and optimize lifecycle marketing programs, establish measurable goals and track performance across multi-channel campaigns
• Leverage a mix of digital and traditional marketing channels such as advertising, email, social media, website, direct marketing, and paid media
• Collaborate with internal stakeholders and external partners such as Select Employer Groups, agencies and vendors to plan and launch campaigns
• Use behavioral insights and member data to design personalized journeys that drive action and enhance satisfaction
• Identify and implement innovative marketing tactics and emerging channels to improve business outcomes and member experience
• Promote consumer deposit and lending products to tech-savvy audiences through targeted messaging and channel strategies
• Partner with creative teams to develop and distribute compelling assets that support campaign objectives
• Oversee campaign testing, quality assurance, and proofing to ensure accuracy and effectiveness
• Track and manage marketing budgets, including spend on campaigns, promotional items, and incentive programs
• Provide consistent reporting and insights to optimize campaign performance and inform future strategies
• Ensure compliance with applicable state and federal laws and company policies, including Bank Secrecy Act adherence

Lead Marketing Strategist

Systems Engineer

• Lead subject matter experts for Cloud needs within the Datacenter and Cloud Services team
• Attend design sessions and planning meetings and provide cloud-based infrastructure support
• Identify technical risks and develop enterprise-ready DR solutions and align backup architecture
• Point person for enterprise cloud design specifications, risk analysis, and integration
• Analyze and approve complex designs across engineering disciplines, document risks and controls
• Ensure inclusion of inputs into product and technical design reviews from cross-functional stakeholders
• Anticipate technical challenges and execute mitigation strategies
• Collaborate with project management to create and manage schedules for project related work
• Provide engineering consulting and recommendations for new IT systems to ensure interoperability and standards adherence
• Serve as a lead for group projects and internal IT and business-driven initiatives
• Define and monitor multiple project priorities and provide technical and administrative supervision
• Perform capacity planning, workload modeling/prediction, and purchasing recommendations for hardware/software
• Document projects deployed and ensure cross-training to team members is completed

Principal Systems Engineer

• Design, development and implement assigned application development projects
• Develop, modify, and maintain applications or specialized utility programs
• Analyze business needs and develop software solutions for public or internal use to optimize member experience, system stability and operational efficiency
• Development of full lifecycle applications to include technical design, implementation, testing and maintenance
• Conduct detailed analysis of system interactions to determine technical solutions and resolve problems
• Utilize project management techniques in planning, estimating, controlling and completing multiple high-level assignments/projects
• Elicit meaningful technical requirements to address business needs
• Identify problems and determine corrective action including development of custom programs when appropriate
• Work with other technical support functions to troubleshoot complex problems and member service issues
• Identify and implement solutions related to production level code defects or process changes
• Train and mentor other team members on operational procedures and processes

Lead Software Engineer

Operations

• Process new membership and depository account openings for products including checking/savings, certificates, UTMA, Guardianship, Organizational and Trust accounts across multiple channels
• Validate applicant’s basis of eligibility and ensure requirements are met
• Process and follow up on applications needing manual review; determine additional information and documentation needed from applicant
• Ensure SLAs for response time for product servicing and maintenance are met
• Review, qualify, open and close deposit accounts and ATM/debit cards
• Process new membership applications and validate applicant for membership eligibility and identity requirements
• Review mailed, faxed, and web applications and necessary documentation to support eligibility for membership
• Contact applicants by phone, email or mail for additional information as appropriate
• Verify authorized signatures, listed information and address for fraud management
• Participate in testing of software releases and enhancements and recommend changes in transacting system
• Provide support to management on process improvement projects
• Handle routine and complex membership inquiries aiming for first point-of-contact resolution
• Assist management in identifying service quality improvements and escalate high-level member issues
• Assist management with identifying business opportunities for process improvement and prioritize them
• Act as a member advocate maintaining member experience, SLA and NPS goals
• Adhere to compliance with Bank Secrecy Act and privacy directives

Membership Operations Specialist

Administration

• Administer and track employee leaves of absence, including intermittent, continuous, and reduced schedule leaves as well as ADA and accommodations from employee's initial notice to the employee's return to work
• Serve as the primary point of contact throughout the leave lifecycle for human resources, employees and managers regarding leave eligibility, documentation, and return-to-work procedures as well as collaborate with managers to develop modified work schedules or accommodations during intermittent leave periods
• Coordinate with third-party administrators (e.g., New York Life) to ensure timely and accurate processing of leave claims. Maintain accurate records of leave status, documentation, and return-to-work dates in HRIS and vendor systems as well as coordinating the use of paid leave with employee and manager
• Ensure compliance with FMLA, ADA, VESSA, PFMLA, and other applicable laws and internal policies
• Collaborate with HR, Payroll, and Legal teams to ensure proper pay, benefits continuation, and job protection during leave periods. Identify and implement process improvements to help optimize workflow and improve customer experience.
• Educate employees and managers on leave policies and procedures, including documentation requirements and timelines
• Support audits, reporting, and policy updates related to leave programs
• Oversee the administration of the workers’ compensation program including managing claims processing, coordinating with insurance carriers and third-party administrators, supporting injured employees through recovery and return-to-work plans, and maintaining accurate documentation

Senior Leave Administrator

Risk

• The Sr. InfoSec Governance Analyst will support the information security governance program, including the maintenance of technology and InfoSec official documents, IT controls and the InfoSec Awareness Program\n• Maintain the technology and InfoSec official documents such as programs, policies, standards and procedures, including alignment with the IT controls library, ensure the timely delivery of metrics.\n• Responsibilities Facilitate the maintenance of the Technical and Information Security Official documents review process, via the company official document process. Maintain the IT control library, including IT control reviews, assessments and alignment with technical and information security official Documents.\n• Produce metrics regarding official documents and maintain the IT/IS official document tracker to ensure accurate and timely updates to support compliance and operational efficiency.\n• Facilitate the InfoSec awareness training campaigns, maintain existing training and develop new training, incorporating changes to the cybersecurity environment ensure alignment with regulatory requirements and provide recommendations.\n• Administer InfoSec SharePoint sites maintain contents and access ensure enterprise-wide availability of internal communications and material.\n• Cross train and support the InfoSec GRMC team and support projects to ensure alignment within the organizational goals and objectives.