Customer Care Representative
Farmers Insurance
Supervisor, Fraud Detection
Alliant Credit Union
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $61,700 - $94,750 per year
Job Level
Mid-LevelSenior
About the role
- Supervise the day-to-day operations of the fraud department.
- Monitor department service levels while working closely with the team to develop policies, strategies and processes for minimizing the risk of loss from fraud, abuse and compliance violations.
- Provide direction, feedback and coaching to team members on work priorities and on resolving escalated issues.
- Work with the fraud detection team to review suspicious membership applications and transactions.
- Prioritize and delegate the work within the fraud detection team and manage the supervision and escalations from the fraud analysts.
- Establish and maintain specific fraud procedures within the fraud manual and ensure compliance with credit union policies.
- Monitor staff tasks for compliance with BSA and credit union policies.
- Maintain effective communication with credit union employees to ensure a constant exchange of information.
- Work with the department fraud prevention strategist to monitor, review and recommend parameters and rule updates.
- Report on advanced fraud-related issues and make recommendations for improvements.
- Gather data on fraud trends and submit reports to the fraud manager.
- Translate operating plans into meaningful direction of projects, goals, priorities and activities; delivering on strategy through quality execution and best practice adaptation.
- Provide a structural and consistent approach to ensure that individual development plans are in place, performance management is consistent, and coaching and feedback are provided on a regular and dynamic basis.
- Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals.
- Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
- Responsible for hire, fire, performance, discipline and problem-resolution decisions.
- Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act.
- Ensures compliance with all applicable state and federal laws, company procedures and policies.
Requirements
- High School or Equivalent - Minimum
- Bachlors Degree - Business, Finance, Political Science or Related - Preferred
- 5 years - Fraud or related - Minimum
- 1 year - People Management - Preferred
- Experience supervising staff and making hire, fire, performance, discipline and problem-resolution decisions
- Knowledge of Bank Secrecy Act (BSA) compliance and applicable state and federal laws
- Maintains integrity and ethics in actions and complies with Privacy Act directives
