Allegion

General

• Support customer experience-based testing and validation of Allegion’s new and updated products
• Communicate customer interface and experience-based concerns to project teams
• Support creation and delivery of product training materials under guidance
• Identify and verify customer experience issues with new or updated products
• Review historical customer feedback with supervision to baseline product attributes
• Assist in defining product experience requirements with engineering and product management teams
• Participate in early prototype product testing and scenario-based validations
• Promote design guidelines and UI/UX best practices
• Help drive common features across Allegion products to improve user experience
• Support customer experience validations with actual product installations and use cases
• Train with and assist Field Specialist associates
• Help expand alpha/beta test sites as directed
• Work collaboratively with local, US-based, and international teams, primarily remotely
• Learn to manage multiple projects and priorities with guidance

Product Experience Specialist

Technician

• Perform scheduled and/or routine preventive maintenance on a variety of equipment/systems under contract agreement
• Inspect, adjust, clean, and calibrate systems and equipment to ensure satisfactory working order
• Promote, build, and maintain good customer relations
• Assist with contract retention
• Maintain knowledge of industry changes and new developments in products and technology

Service Technician

Sales

• Generate, qualify, and sell service contracts to new and existing B2B/B2C customers
• Develop positive customer relationships in an assigned geographic area
• Promote new account development and maintain relationships with the current customer base
• Develop and implement plans, processes, and strategies to improve customer service and increase service revenue
• Own forecasts and specified annual sales targets for service contracts
• Maintain technical product knowledge, sales techniques, market trends, and daily sales activity knowledge
• Collaborate with the local branch operations team to ensure customer satisfaction
• Identify and partner with clients to grow the book of business
• Close sales in the designated territory
• Prospect through cold calls, emails, and social networks
• Deliver sales presentations to business owners and key decision-makers
• Use the CRM system and other technology to manage and track sales efforts
• Travel approximately 20% in the assigned geographic area

Service Sales Advisor

• Service and perform preventative maintenance on Stanley Automatic Door Operating Equipment and other electro/mechanical equipment sold or serviced by the branch
• Perform service and repair work in a profitable and proper manner
• Record productive time versus travel time
• Perform preventive maintenance according to the service program designated for each customer
• Maintain accurate work records and parts used at each job
• Keep updated on changes and modifications to Stanley equipment and ANSI 156.10 standards
• Keep manuals and technical details up to date
• Maintain company vehicles, tools, and other property
• Maintain adequate parts inventory for the service vehicle and keep an inventory log
• Maintain good customer relations and customer service
• Assist and instruct others in installation and service methods

Automatic Door Service Technician

• Drive lead generation, qualification, and sales of service contracts to new and existing customers
• Onboard, train, and mentor new representatives
• Build positive relationships with local sales representatives and customers in an assigned geographic area
• Develop new accounts and maintain relationships with the current customer base
• Develop and implement plans, processes, and strategies to improve customer service, increase service revenue, and grow RMR
• Forecast for the team and deliver annual sales targets for service contracts and T&M growth
• Maintain technical product knowledge, sales techniques, and market-trend awareness
• Identify new ways to promote new business
• Collaborate with local and regional branch operations and sales teams to ensure customer satisfaction and engagement
• Develop and use training materials for the sales team
• Leverage marketing, sales, business development, and cross-business networking to exceed sales goals
• Travel approximately 30% within an assigned geographic area

Regional Service Sales Manager

• Drive lead generation, qualification, and sales of service contracts to new and existing customers
• Develop and build positive customer relationships in an assigned geographic area
• Promote new account development and maintain relationships with the current customer base
• Develop and implement plans, processes, and strategies to improve customer service and increase service revenue
• Own forecasts and specified annual sales targets for service contracts
• Maintain current technical product knowledge, sales techniques, market trends, and daily sales activity
• Work closely with the local branch operations team to ensure overall customer satisfaction
• Travel approximately 20% in the assigned geographic area
• Identify and partner with new and existing clients to grow the book of business
• Close sales in the designated territory
• Contact prospects through cold-calling, email, and social networks
• Deliver sales presentations to business owners and key decision makers
• Use the CRM system and other technology to manage and track efforts

• Perform scheduled and/or routine preventive maintenance on a variety of equipment/systems under contract agreement
• Inspect, adjust, clean, and calibrate systems and equipment to ensure satisfactory working order
• Promote, build, and maintain good customer relations
• Assist with contract retention
• Maintain knowledge of industry changes and new developments in products and technology
• Service automatic doors and related security, health, and safety solutions in the Vallejo, California region

System Administrator

• Administer and support Oracle E-Business Suite R12 databases and related components on Oracle Exadata hardware
• Install, configure, patch and upgrade Oracle databases, Grid Infrastructure, ASM and related components
• Implement and maintain Oracle Enterprise Manager monitoring, alerts, metrics, reports and dashboards
• Design, document and operate backup, restore and disaster-recovery procedures using RMAN and Data Guard where applicable
• Create, document, execute and automate cloning procedures for Dev/Test/QA/DR environments
• Configure and tune database and application tiers for high-volume parallel concurrent processing
• Configure and support model routing, additional application servers and concurrent-processing workload distribution
• Perform performance monitoring, capacity planning, SQL tuning, instance-parameter tuning and resource management
• Troubleshoot production incidents, perform root-cause analysis and implement preventative measures
• Maintain database and Exadata security, access controls, patching cycles and compliance
• Provide technical leadership, create runbooks and standard operating procedures, and train and mentor DBAs and system administrators
• Collaborate with applications, network, storage, middleware, Security and Compliance teams on deployments, upgrades, DR tests, audits and major incidents
• Participate in an after-hours on-call rotation
• Lead database-lifecycle automation, architecture and design reviews for EBS/Exadata projects, upgrades and migrations
• Evaluate Exadata features, Oracle releases and third-party tools and provide recommendations to leadership
• Develop capacity-planning models, cost analyses, lifecycle roadmaps, playbooks and knowledge-base articles
• Participate in post-incident reviews and continuous-improvement activities
• Travel to data centers or other company locations as needed

Senior Oracle DBA – System Administrator

Customer Support

• Provide professional and courteous customer service support for business requests from Allegion affiliates
• Demonstrate basic knowledge of the assigned brand's products and product features
• Manage incoming requests via phone, email, and the Allegion online portal
• Resolve requests involving order status, expediting, tracking, order modifications, document reprints, returns, replacement orders, credits and debits, product pricing and availability, and product inquiries
• Act as customer liaison with cross-functional teams to resolve requests
• Perform initial troubleshooting on return and warranty claims and escalate as needed
• Use CRM to gather and document service requests and ensure defect-free case handoffs
• Utilize and manage appropriate ERP business systems
• Monitor and follow up on customer service requests daily
• Document service requests accurately in CRM to support data integrity and root-cause problem solving
• Meet assigned service level agreements
• Participate actively in training activities and stay current on product, policy, guideline, and procedure changes

Customer Experience Specialist

• Service and perform preventative maintenance on Stanley Automatic Door Operating Equipment and other electro/mechanical equipment serviced by the branch
• Perform service and repair work in a profitable and proper manner
• Record productive time versus travel time
• Perform preventive maintenance according to designated customer service programs
• Maintain accurate work records and parts used at each job
• Keep updated on changes and modifications to Stanley equipment and ANSI 156.10 standards
• Keep manuals and details up to date
• Maintain company vehicles, tools, and other property
• Maintain adequate parts inventory for the service vehicle and keep inventory logs
• Maintain good customer relations and customer service
• Assist and instruct others in installation and service methods

Account Manager

• Develop relationships with assigned client accounts and key decision makers
• Meet regularly with client accounts by phone or in person
• Ensure client satisfaction and resolve escalated issues
• Evaluate client needs and propose potential solutions
• Serve as the single point of contact for clients and coordinate client service teams
• Identify and escalate cross-selling and upselling opportunities
• Provide client training or basic support as needed
• Develop relationships with property managers, hospitals, contractors, glaziers, hardware suppliers, owners, architects, and specification writers
• Review plans, specifications, details, and job-site conditions to formulate competitive customer quotations
• Work in Salesforce custom bid module to generate quotes and manage the customer base
• Coordinate equipment delivery and installation with branch personnel
• Work with the credit department to secure terms and ensure timely payment
• Address customer satisfaction issues after sale and installation
• Submit accurate weekly reports and participate in weekly digital calls
• Pre-sell products to architects through planning-stage documents
• Educate architects and specification writers about products
• Maintain knowledge of ANSI standards and AAADM certification requirements
• Perform other sales-operations assignments requested by the Regional Sales Manager

Territory Manager

• Perform installation or service work in a profitable and proper manner
• Record productive time versus travel time
• Perform preventive maintenance according to customer-specific service programs
• Maintain accurate work records and parts used at each job
• Keep updated on changes to Stanley equipment and ANSI 156.10 standards
• Keep manuals and details up to date
• Maintain company vehicles, tools, and other property
• Maintain a neat personal appearance and quality workmanship
• Maintain adequate parts inventory for the service vehicle and keep inventory logs
• Test equipment and perform safety checks before leaving job sites
• Maintain good customer relations and customer service
• Assist and instruct others in installation and service methods

Install Technician

Project Manager

• Manage 450–550 national account projects annually from order intake through final installation and closeout.
• Read and interpret architectural drawings and specifications to identify required products and ensure compliance with project requirements.
• Enter and maintain orders in D365 (Dynamics 365), including release of orders to the factory and ordering Class 2 parts for distributor orders.
• Coordinate with Credit to resolve credit holds and ensure timely order processing.
• Serve as the primary point of contact for customers — provide status updates, gather installation dates, and respond to questions.
• Collaborate with internal branch offices to drive seamless project execution by delivering complete project files, detailed documentation, and clear installation instructions.
• Track each project’s status in a centralized tracker; maintain accurate, up-to-date project information (order status, ship dates, install dates, issues, next steps).
• Proactively follow projects to ensure on-time shipment and installation; if a shipment or install does not occur, gather required information and take corrective actions to get the project back on track.
• Work with the Contracts team to obtain signed agreements and with Billing to ensure accurate and timely invoicing.
• Escalate issues promptly and appropriately using Microsoft Teams and phone calls (preferred) rather than relying solely on email.
• Communicate cross-functionally with Factory, Operations, Distribution, and Service teams to resolve delays or quality issues.
• Provide regular reporting to account leadership on project health, risks, and recovery actions.
• Maintain documentation and audit trails for project decisions, changes, and approvals.
• Support continuous improvement by identifying process gaps and contributing ideas to increase efficiency and on-time performance.
• Travel: less than 10% Preference for candidate to be in Eastern or Central Standard Time.

National Account Project Manager

• Perform installation or service work as designated in profitable and proper manner.
• Record productive time versus travel time.
• Perform preventive maintenance work in accordance with service program designated for specific customer.
• Maintain accurately all work records and parts used at each job in accordance with established procedure.
• Keep updated on all changes/modifications to Stanley equipment and Ansi156.10 standard as notified through published communications.
• Keep manuals and all details up to date as changes are advised.
• Maintain company vehicles, tools and other property in proper manner.
• Present neat and clean appearance personally and in workmanship, in accordance with company policies.
• Maintain adequate parts inventory for service vehicle; keep inventory log.
• Test equipment before leaving job site; perform safety check.
• Maintain good customer relations and customer service.
• Assist and instruct others in install/service methods.

Allegion

Product Experience Specialist

Service Technician

Service Sales Advisor

Automatic Door Service Technician

Regional Service Sales Manager

Service Sales Advisor

Service Technician

Senior Oracle DBA – System Administrator

Customer Experience Specialist

Service Technician

Territory Manager

Install Technician

National Account Project Manager

Installation Technician

Installation Technician