Allegion

Customer Success Manager

• Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
• Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation.
• Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions.
• Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.
• Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships.
• Work closely with internal teams to relay client feedback and contribute to product development initiatives.

Customer Success Specialist

Project Manager

• Lead and support productivity improvement projects with field branches focused on install and service operations
• Partner closely with field leaders and ops teams to identify pain points, root causes, and improvement opportunities
• Help drive project momentum by tracking milestones, holding contributors accountable for deliverables, and escalating risks as needed
• Support pilot programs and phased rollouts to test, refine, and scale improvements
• Support and, when needed, help facilitate Kaizen and rapid improvement events
• Assist with A3 problem-solving, including documentation of current state, future state, countermeasures, and results
• Identify opportunities to reduce waste, streamline handoffs, and improve end-to-end process flow
• Work closely with IT partners on system enhancements, automation opportunities, and technology-enabled process improvements
• Collaborate with Central Operations, Billing, Customer Service, Manufacturing, and other functional teams to ensure improvements align across the full value stream
• Act as a bridge between field operations and central ops teams, ensuring field realities are understood and addressed
• Document projects, decisions, risks, and outcomes using standard project and continuous improvement tools
• Track and validate financial benefits and productivity gains from projects, including entry and maintenance in EPM
• Prepare clear summaries and updates for leadership on project progress, outcomes, and realized benefits
• Ability to travel up to 25%.

Field Productivity Project Manager

Sales

• Partner with architects to drive specifications and deliver product education, including AIA presentations
• Build relationships with glaziers and support them throughout the project cycle
• Engage with end-users to increase product visibility and influence project decisions
• Attend industry events, trade shows, and professional gatherings
• Utilize CRM tools including Microsoft Dynamics to manage your territory and pipeline

Regional Sales Manager, AD Systems – Unicel Architectural

• Learning by Doing: Du begleitest unsere erfahrenen Sales Manager bei Kundenterminen und lernst, wie man komplexe Projekte erfolgreich abschließt.
• Netzwerk-Aufbau: Du wirst zum Gesicht von SimonsVoss in deiner Region und baust dir nachhaltige Beziehungen zu Planern und Architekten auf.
• Lösungsfinder: Du präsentierst unsere High-End-Technologien vor Ort und berätst Kunden individuell.
• Strategie: Gemeinsam mit unserem Telemarketing-Team identifizierst du neue Potenziale und entwickelst Ideen für dein Vertriebsgebiet.
• Kaltaquise : Du sprichst proaktiv potenzielle Kund*innen an), qualifizierst Leads und buchst Termine — hands‑on, digital und zielorientiert.

Junior Sales Manager – B2B Vertrieb

• Learning by doing: You accompany our experienced sales managers on customer appointments and learn how to successfully complete complex projects.
• Network building: You will become the face of SimonsVoss in your region and build lasting relationships with planners and architects.
• Solution finder: You present our high‑end technologies on-site and provide tailored advice to customers.
• Strategy: Together with our telemarketing team, you identify new potential and develop ideas for your sales territory.
• Cold outreach: You proactively approach potential customers, qualify leads and book appointments — hands‑on, digital and results‑oriented.

Junior Sales Manager – B2B Sales

• You accompany our experienced Sales Managers on customer appointments and learn how to successfully close complex projects.
• You become the face of SimonsVoss in your region and build lasting relationships with planners and architects.
• You present our high-end technologies on site and provide tailored customer advice.
• Together with our telemarketing team you identify new opportunities and develop ideas for your sales territory.
• You proactively approach potential customers, qualify leads and schedule appointments — hands-on, digital and target-oriented.

Account Executive

• Support business partner initiatives to maximize sales results.
• Coordinate with business partners to create demand, develop/execute strategy, and successfully close orders.
• Participate in joint sales calls and training; attend local, regional and/or national trade shows and association meetings.
• Develop and maintain relationships with internal customers, including peers within sales, marketing, engineering, customer and technical services, and operations.
• Work closely with team members to position Allegion to close, using our team selling approach, collaboration being key.
• Demonstrate the skill in influencing across our highly matrixed environment, aligning on goals.
• Partner with all customers to ensure complete customer satisfaction, commitment and loyalty to Allegion products and services leading to increased revenue.
• Successful distributor consultants are adept at working with a sense of urgency and focus on the customer need.
• Advise customers on product mix, applications, and promotions that meet their needs.
• Suggest possible new products and adaptations for product and/or system applications.
• Follow up on all job quotes with distributors to secure projects and ensure a favorable mix of Allegion products.
• Maintain excellent industry/territory knowledge by reviewing and understanding market data of competitive activity.
• Adapt to change in marketplace.
• Maintain and utilize our customer relationship management (CRM) tool for sales reporting and to communicate sales activities.
• Ensure proper customers and partners are adequately trained on new and existing products.
• Drive adoption of our customer facing tools for collaboration and integration into their business, including self service options and utilization of Allegion’s portal.
• Adept in using social networking to stay engaged in and up-to-date on industry activity as a way to build new relationships.
• Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance; embody Allegion’s values daily.

Sales Consultant, Distributor

Inside Sales

• Respond to multi-family customer inquiries, gather initial information, and assess needs.
• Manage customer expectations and communicate next steps in the buying process.
• Accurately enter and maintain lead, opportunity, and account data in Microsoft Dynamics CRM.
• Qualify leads, route them to the appropriate sales consultant, and schedule appointments or virtual demos as needed.
• Coordinate with outside sales to align follow-up practices and support customer engagement.
• Use internal sales tools and third‑party data to identify prospects and build targeted lead lists.
• Support lead‑generation activities, including outbound calling, campaigns, and market initiatives.
• Contribute to ad hoc projects supporting broader business and sales efforts.

Inside Sales Coordinator – Multi-Family

• Lead local execution of locksmith programs to targeted Locksmith accounts supported through Wholesale distribution
• Provide focus and local sales execution on Channel Led programs and products to targeted accounts
• Develop strong working relationships and provide support with targeted indirect and direct accounts
• Develop joint business plans at targeted accounts
• Establish a regular call pattern with indirect and direct accounts
• Provide regular feedback to locksmith channel team on indirect and direct channel partner needs for growth
• Understand business and market dynamics in assigned territory
• Consult and train partners on product and solution applications
• Attend local and regional trade shows, conferences, and association events
• Ability to partner with customers and internal cross-functional teams
• Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance

Sales Consultant – Locksmith

Account Manager

• Serve as the primary liaison between Allegion and assigned customer accounts, handling inquiries via email, phone, and customer portals
• Provide ETA updates, expedite requests, and resolve questions on missed ETAs, quotes, escalations, and IVR compliance
• Participate in weekly, biweekly, or monthly customer conference calls to review SLA performance, open issues, and overall service delivery
• Document all updates and customer communications in work orders per customer request
• Run daily reports in Field Services (D365), including Open Call and Closed Call Reports
• Run daily reports from Customer Portals (primarily Service Channel) for Open Calls, Closed Calls, status checks, IVR compliance, missed ETAs, past due reports, and PM reports
• Compare portal data with internal reports to ensure accuracy and compliance
• Combine data from Field Services and customer portals to create and distribute daily reports to field teams
• Process distributor quotes by entering them into Field Services and submitting them to customers
• Submit branch-uploaded quotes to customers
• Upload customer approvals into Field Services, add detailed notes, update reports, notify customers of new ETAs, and communicate approvals to branches or distributors
• Manage Preventative Maintenance (PM) programs for assigned accounts, including uploading PMs into Field Services for non-automated accounts
• Monitor PM completion, send updates to field teams, and drive adherence to deadlines
• Open repair notifications for issues found during PMs and quote customers for additional work
• Review and resolve daily billing reports from the billing team

Customer Relationship Manager

• Develop distribution strategy within territory geography to maximize availability of residential brands to end-users including both “direct dealer” and “wholesaler” distribution strategies
• Develop territory and customized business plan(s) for all key customers to include the following: dealer targets, builder targets, promotional activity, shelf management programs, product training, investment strategies, and revenue goals
• Manage customers’ outside/inside sales personnel in selling and quoting Allegion products to end users
• Utilize existing marketing programs to maximize market-share growth
• Participate in cross selling strategies, with focus on partnering with Allegion sales office to maximize market-share growth
• Ensure selling strategies align with meeting region and territory revenue and profit goals outlined in AOP
• Represent product portfolio at national, regional, and local dealer and association shows
• Network with all key influences such as end-users, dealers, wholesalers, and multifamily builders with goal of developing long-term loyalty to selling the initiatives and brands of the business.
• Conduct job site surveys to gain specification and competitive information
• Office responsibilities including on-time report submittals to upper management; timely credit submittal; detailed project analysis (financial and strategic); timely and tactful email communication with internal and external managers and customers; management and maintenance of all builder program agreements
• Utilize the CRM (Microsoft Dynamics) tool for major project follow-up and customer contact management
• Provide forecasting data to Inventory Management Team
• Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance.

Sales Consultant – Single-Family

Customer Support

• Equipment Orders: Receive and process orders for new or additional WiFi & Z-Wave hubs and locks.
• Smart-Home Equipment Troubleshooting: Monitor various sources of error reporting (e.g., system logs, internal dashboards), perform Tier 2 & Tier 3 diagnostics on smart-home devices (Z-Wave, WiFi), network connectivity, and application issues, and contact the client with next steps, documenting all steps in the CRM.
• Customer Support Assistance: Collaborate with the Customer Support team to provide technical guidance and support during customer installations, including remote device provisioning and network configuration assistance.
• Platform Training and Expertise: Develop a deep understanding of the different NterNow platforms, including backend system architecture and third-party IoT/Alarm platforms for troubleshooting and integration purposes.
• Pick, pack, and ship orders via UPS, adhering to strict quality control and shipping logistics procedures.
• Provide our high standard of customer service to our wide base of customers, handling technical escalations with professionalism.

Technical Operations Support Specialist

Billing Specialist

• Provide support on the processing of credit memos and free text invoices.
• Ensure all approvals are obtained prior to issuing any credit memos.
• Understand billing protocols when issuing free text invoices.
• Interact with Install and Billing Supervisors for invoicing issues.
• Maintain organized, accurate, and complete billing files.
• Determine method of delivery based on customer specifications.
• Support financial transactions related to billing.
• Establish and maintain professional relationships with customers involved in the billing process.
• Identify and resolve issues through problem-solving.

Billing Administrator

Architect

• Responsible for procuring project opportunities from targeted accounts.
• Responsible for relationships with architecture firms project managers on specific projects.
• Initiate Consulting Agreements
• Lead product and application preference meetings with owners and architects.
• Communicate strategic project information to assist in the formation of a project strategy for the end user and distributor sales consultants.
• Coordinate the start of a project in our specification writing software with our Centralized Specification Support (CSS) team.
• Obtain project schedule dates and submittals.
• Exhibit an understanding of electro-mechanical products and solutions including access control and software.
• Collaborate closely with the local project sales team on specification projects and market meetings.
• Maintain excellent industry/competitor product knowledge by reviewing and understanding market data of competitive activity.
• Adapt to change in marketplace.
• Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance.
• Responsible for developing a growth strategy with core/existing firms, resulting in AOP growth over prior year(s)
• Write technical specifications for the assigned architectural accounts and greater architectural community, including code compliance for new construction projects as well as aftermarket requests as business needs demand.

Customer Success Specialist

Field Productivity Project Manager

Regional Sales Manager, AD Systems – Unicel Architectural

Junior Sales Manager – B2B Vertrieb

Junior Sales Manager – B2B Sales

Junior Sales Manager – B2B Sales

Junior Sales Manager – B2B Vertrieb

Sales Consultant, Distributor

Inside Sales Coordinator – Multi-Family

Sales Consultant – Locksmith

Customer Relationship Manager

Sales Consultant – Single-Family

Technical Operations Support Specialist

Billing Administrator

Architectural Services Consultant