Allegion

Manager

• Manage and supervise the sales administration team responsible for estimation, quote entry, contract processing, and handling sales documentation such as specifications and drawings.
• Oversee preparation and accuracy of sales quotations and proposals, ensuring all technical specifications and drawings are properly incorporated and reviewed.
• Coordinate collection, review, and management of project specifications and drawings, ensuring all sales documents meet customer and company requirements.
• Ensure timely and compliant contract preparation, review, and execution in collaboration with legal and finance departments.
• Develop and implement standardized processes and best practices for sales administration activities to improve efficiency and accuracy.
• Collaborate with sales representatives, engineering, and project teams to clarify technical details, specifications, and drawings related to quotes and contracts.
• Monitor and report on key sales administration metrics to identify opportunities for process improvements.
• Train and develop sales administration staff to enhance their skills and performance.

Estimating Manager

Customer Support

• Demonstrates basic knowledge of the product and product features for one assigned brand.
• Demonstrates basic knowledge of internal processes and system tools.
• Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.
• Gain proficiency in product to understand the needs and expectations of customers.
• Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.
• Act as customer liaison when working with cross-functional teams to resolve customer requests.
• Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary.
• Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.
• Utilize and manage appropriate ERP business systems.
• Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.
• Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.
• Meet all service level agreements as assigned.
• Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

Customer Experience Specialist

Sales

• Develop your sales territory – You will independently manage your sales territory in Southwest Saxony (Zwickau–Plauen–Chemnitz) and strategically develop it.
• Acquire projects – You actively identify new construction and modernization projects and turn them into concrete business opportunities.
• Build contacts – You proactively approach potential stakeholders by phone, via referrals, existing CRM data, or directly on-site at projects and construction sites — supported by our lead generation team.
• Advise customers – You analyze security and access requirements and develop suitable solution concepts together with customers.
• Support specialist trade partners – You work closely with specialist trade partners and support joint projects in the market.
• Manage projects – You accompany projects throughout the entire sales cycle — from initial contact through tendering and proposal phases to successful closing.
• Maintain networks – You build reliable relationships with decision-makers, trade partners and other project stakeholders in your region.

Sales Manager – B2B Security Technology

Account Executive

• Build and grow relationships with owners, operators, and property management companies nationwide
• Lead with product intelligence and industry knowledge in every conversation
• Uncover true customer pain points through active listening and consultative selling
• Partner with internal teams to ensure smooth implementation and long-term customer success
• Contribute to refining and scaling Gatewise’s national sales strategy
• Represent Gatewise and Allegion at select trade shows, industry events, and customer meetings (~20 travel days/year) – 20%

Account Manager

• Ability to interact and build positive relationships with assigned North American and International Distributors.
• Effectively handle phone calls, emails, web and fax transactions to ensure customer/consumer satisfaction by supporting Allegion’s Key Performance Indicator’s (KPIs).
• Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
• Consistently improve and manage customer communication flow on promotions and product information.
• Update, maintain, and analyze customer account profiles.
• Be an involved business partner.
• Take ownership while exercising good judgment and propensity to effect change.
• Maintain working knowledge of all company products, services, and promotions.
• Operate under Allegion guidelines when resolving issues.
• Attend meetings as required to represent the department and company.
• Handle multiple tasks simultaneously including, but not limited to, detailed order entry of custom door & service parts, respond to inbound calls & email inquiries, complaint resolution, research & placement of quality replacement orders, maintaining Allegion’s competitive edge through impeccable attention to detail and customers’ needs.

Distributor Relationship Manager

Director

• Establish and execute the strategy for the front-end business functions of the Hollow Metal Business Unit in the West region; including estimating, marketing, product management, project management, and customer engagement.
• Partner closely with ETO and Operations teams to streamline processes and ensure high levels of CX.
• Build a strong CX culture, partner closely with Sales to achieve growth targets, and be a change champion in the business environment.
• Develop and implement efficient processes across marketing, estimating, product management, and project management by creating or leveraging existing processes and technologies to maximize productivity.
• Preparing and contextualizing business results and adjusting strategy based on KPIs.
• Establish KPIs and dashboards to measure commercial performance and forecast revenue.
• Lead overall front office value stream between sales/estimating teams, project management and ETO, and production and delivery teams.
• Collaborate with finance to ensure accurate costing, pricing, and margin management.
• Partner with the sales team in identifying, pursuing, and securing new business opportunities in the west region.
• Build and maintain strong relationships with key customers, partners, and stakeholders, representing the Business Unit (BU) in sales meetings, partnership summit, and external conferences.
• Oversee the estimating function to ensure timely, accurate, and competitive proposals.
• Standardize estimating processes, tools, and pricing models for consistency and profitability.
• Monitor market trends, competitor activity, and customer feedback to inform business strategy.
• Collaborate with Sales, Operations, IT, Finance, and other key stakeholders to ensure alignment of strategies and initiatives.

Managing Director – Hollow Metal

Consultant

• Ensure all Order Entry processes are followed and utilize company systems (Driveworks) to gather general POs and identify missing information
• Review all entered orders for accuracy and completeness
• Contact customers when necessary for any potential order discrepancies
• Gather customer information, fulfill customer needs, educate the customer where applicable, and document interactions by entering all contacts, conversations, and quotes into the appropriate system
• Train Order Entry Consultant 1 and 2 (OE-1 & OE-2) team members on processes and systems
• Support continuous improvements in order entry quality, efficiencies, productivity, and procedural changes
• Embrace a cross-training culture with a willingness to learn other jobs or tasks within the Sales Department

Order Entry Consultant

Business Analyst

• Partner with supply chain leadership (planning, procurement, inventory, order management, logistics, manufacturing) to understand business processes and pain points.
• Lead requirements gathering, process mapping, gap analysis, and identify configuration vs. customization decisions.
• Design and configure Oracle EBS Supply Chain modules such as Inventory (INV), Order Management (OM), Purchasing (PO), iProcurement, Receiving, Work in Process (WIP), Bills of Material (BOM), Cost Management, Advanced Supply Chain Planning (ASCP)/MRP, and Warehouse Management (WMS) if applicable.
• Create functional specifications for integrations, interfaces, reports, conversions, and extensions (FBDI, SQL, PL/SQL, APIs, Web Services, flat-file, EDI).
• Collaborate with developers and integration teams to ensure solutions meet functional requirements; review technical designs and participate in code/solution walkthroughs.
• Define and execute test plans: unit testing, integration testing, user acceptance testing (UAT); coordinate defect triage and resolution.
• Prepare and deliver training materials, run training sessions and produce user documentation and SOPs.
• Support cutover planning and execution for deployments and upgrades.
• Analyze production issues, perform root-cause analysis, propose fixes and process improvements.
• Maintain knowledge of Oracle EBS patches and module-specific enhancements; recommend upgrades or new features where beneficial.
• Mentor junior analysts and provide guidance on best practices and governance.

Senior Oracle ERP Business Analyst

Software Engineer

• Develop and support customizations, extensions, and integrations in Oracle E-Business Suite 11i and R12 modules such as Financials, Supply Chain, and others.
• Design, develop, and maintain Oracle Forms and Reports to meet business requirements.
• Write and optimize PL/SQL code including packages, procedures, functions, and triggers.
• Develop and maintain Oracle Workflows and BI Publisher reports.
• Perform data migration, interface development, and API integrations.
• Troubleshoot and resolve technical issues related to Oracle ERP applications.
• Collaborate with functional business analysts and users to gather and analyze requirements.
• Participate in code reviews, unit testing, system integration testing, and support user acceptance testing (UAT).
• Document technical designs, development processes, and changes.
• Support upgrades and patching activities between Oracle 11i and R12 environments.
• Stay current with Oracle ERP best practices, new features, and enhancements.

Senior Oracle ERP Developer

Full-stack Engineer

• Provide technical direction and leadership to the software development team.
• Define and enforce coding standards, architecture guidelines and development best practices.
• Work with the Systems Engineer and Architect to lead the design and development of software solutions, ensuring scalability, performance and security.
• Conduct code reviews to ensure high-quality deliverables.
• Works with Product and the development team to estimate initiatives as part of our development process.
• Mentor and support team members in their professional growth and technical skills development.
• Foster a collaborative and inclusive team environment that encourages innovation and knowledge sharing.
• Work with Platform Manager and Product Manager to plan, prioritize and manage development tasks to meet project deadlines.
• Monitor and report on project progress, risks, and issues and propose solutions when necessary.
• Analyzes, designs, develops, modifies, writes, edits and implements software programming applications.
• Analyzes and defines software requirements to determine specifications and standards.
• Proposes software solutions.
• Determines the cost of new and modified systems and engages in the proposal process.
• Develops, designs, and edits original applications or modifies third-party applications.
• May specialize in one or more areas of development, e.g. front end, back end.
• Minimal travel

Lead Full Stack Software Engineer

• Develop, improve, and support a variety of processes used in the manufacturing of Allegion brands
• Lead or participate in process improvement initiatives, develop, trial, validate, and document new and existing activities
• Assist in implementing Lean Manufacturing methods and procedures
• Contribute and support review and design of automation opportunities
• Manufacturing site process flows, updates to existing facility layout documentation and drawings
• Data Analytics: AI, predictive/prescriptive models, floor interface support and learning tools
• Material Handling: Fleet and pathway optimization, AGV/AMR delivery automation
• Quality: Root cause analysis, study processes and offer/trial/verify potential solutions
• Support site specific projects as they become priority resource need.

Manufacturing Engineering Intern

• Develop a basic level understanding of mechanical, electronic, and software Allegion products within assigned product portfolio, specifically mobile device applications, networking components, user credentials, and electronic devices
• Develop working knowledge of all catalogs, manuals, instruction sheets/templates, and price books
• Provide positive customer experiences by troubleshooting technical problems. Primary support will be through phone calls, but could also support through electronic communications such as email and instant messaging
• Ability to identify the needs of the customer and explain intermediate solutions in ways the customer can understand and successfully implement
• Perform primary root-cause analysis of products returned from customers
• Address all interactions and drive them to successful resolution or escalate as required
• Perform logical troubleshooting of technical issues including coaching customers through voltage and current measurements of electronic products, as well as advice for networking requirements of Allegion products
• Populate the CRM and Knowledge database with solutions to product problems
• Generate, update, and/or create service request tickets for all communications
• Maintain awareness of all Allegion policies, guidelines, and procedures to ensure compliance
• Provide support to cross-functional teams within the organization as required
• Meet all service level agreements as set by management
• Additional duties as assigned by manager

Product Support Representative – Software

Project Manager

• Manage 450–550 national account projects from order intake through final installation and closeout
• Read and interpret architectural drawings and specifications
• Enter and maintain orders in D365
• Coordinate with Credit to resolve credit holds
• Serve as the primary point of contact for customers
• Collaborate with internal branch offices to ensure seamless project execution
• Track each project’s status in a centralized tracker
• Proactively follow projects to ensure on-time shipment and installation
• Work with the Contracts team to obtain signed agreements
• Escalate issues promptly and appropriately
• Communicate cross-functionally with Factory, Operations, Distribution, and Service teams
• Provide regular reporting to account leadership on project health
• Maintain documentation and audit trails for project decisions

National Account Project Manager

Sales Engineer

• Serve as electronic access control solution expert for pre-sale system design
• Develop relationships with security consultants and electrical engineers
• Coordinate across internal and external project team
• Act as advisor in coordination of electronic access control specification
• Partner with local members of One Card and software alliance members
• Primary point of contact for local offices of large, national integrators
• Collaborate with team members to identify and deliver opportunities for growth
• Provide market intelligence, product and solution input and feedback
• Deliver training on electronics portfolio
• Maintain and utilize CRM tool for sales reporting
• Ensure compliance with Allegion policies, guidelines, and procedures

Electronic Sales Engineer

• Meets regularly with assigned client accounts, by phone or in person.
• Ensures that clients are consistently satisfied with the organization's product and services and resolves escalated issues.
• Evaluates the client's needs and proposes potential solutions.
• Serves as a single point of contact for the client and may coordinate the work of client service teams.
• Identifies and escalates cross-selling or upselling opportunities.
• May provide client trainings or basic support.
• Develop relationships with key decision makers for opportunities to provide our product line in Healthcare, Retail, Government & Commercial properties.
• Develop relationships with property managers, hospitals, contractors, glaziers, hardware suppliers and owners.
• Review all relevant plans, specifications and details and/or job site conditions to formulate competitive quotations for customers that are both accurate to manage risk and ensure target margins for the local Branch Operations while ensuring your monthly/quarterly/yearly Sales goals are met.
• Work in custom bid module in Salesforce to generate quotes and utilize SF to manage customer base.
• Work closely with branch personnel to schedule equipment delivery and installation.
• Work with our credit department to secure terms and ensure timely payment after job completion.
• Stay involved with customer satisfaction issues after the sale and installation.
• Timely and accurate weekly reports and participation in weekly digital calls.
• Pre-sell our products to architects through planning stage documents.
• Call on Architects & Specification Writers to educate them on our product.
• Maintain full knowledge of current ANSI standards and AAADM certification requirements.